EXTERIOR SPECIALISTS

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Great

He listens well and is very patient. The house looked much better and beautiful once he did the job. He paid attention to details. He was really willing to work with me and try new ideas. He is a really kind man. His guys work real hard and are real trust worthy. He is not the cheapest, but you pay for you get.

Chris Jones came out to inspect our house and did a thorough walkaround and discussion of the work they would do. We showed him several spots where there was damage that would need to be repaired. The previous paint job was a fairly inexpensive one that we were not that satisfied with and Chris struck us as knowledgeable and competent about how to do the job right. We got one other quote (for a lower price), but went with Chris because the work they proposed seemed very thorough. The work was originally scheduled to take two weeks and start on a Monday. Chris called a few days before and asked if it was OK to start on Wednesday instead, which was fine by us. The painters showed up on Wednesday, supervised by Kunyi. There was a bit of a communication gap since Kunyi didn't have a copy of the estimate and didn't know exactly what Chris had said. However, Kunyi was very professional and communicated with us frequently over the next two weeks, and the work that was done was consistent with what we were promised. The crew that worked on our house was also very professional and extremely thorough. Several people who visited the house while they were working on it commented on the details that they were paying attention to, which matched our own impressions. They scrapped off old paint, treated some mold, applied sealant, reglazed windows and patched up lots of places where the wood was in bad shape. There were two windows that had some more extensive wood damage and we had to get a carpenter out to repair these (it required substantial replacement of parts of the frames). The painting crew coordinated well with the carpenter. One of the things that we really liked about the crew was that they were friendly, punctual and professional. The record breaking heat wave happened while they were finishing up the job and despite the incredible heat, the painters were still cheerful in their interactions with us. My wife and I both work and so had to leave the house alone most days. We felt very comfortable with the people doing the work. The only small complaints that we had were on the communications side. There were a couple of days when we needed to leave doors and windows open and we never knew quite when this would be required, so we would often have to come back from work to close things up. The painters sometimes had to open something we didn't leave open (because we didn't know we needed to), either by coming through the house or opening things from the outside. Overall, we were extremely satisfied with the work that was done. The house looks great and the work was far more professional and thorough than our previous experience in getting our house painted.

I collected three bids prior to hiring the Exterior Specialist (Chris Jones) to paint my home. One of the bidders ranked extremely high on Angie's list, but I selected Chris instead. During his first visit he gave the home a thorough inspection and explained the work that needed to be done. Although I was skeptical because of a poor rating he received on Angie's list many years ago, I kept his bid under consideration because his price was fair, he was professional yet approachable, and he had extensive experience working on similar properties in our neighborhood. Several days later he came out a second time on a Saturday to discuss the project with my husband and I. He spent over an hour patiently fielding a stream of questions on everything from color selection, to window putty. All of the employees were clean, courteous and could communicate in English with ease. They arrived daily at 8AM and worked efficiently throughout the day, and on one occasion until 7:30 PM. The crew size typically ranged from 3 to 4 employees. During the job we exchanged frequent phone calls with Chris to receive updates on the project. We had a particularly difficult time selecting colors and deciding where to place the accents. Chris really excelled in his assistance with color selection. We gave him the address of a neighbor's home with a color scheme we particularly liked. Not only did he go by the home to match color swatches, but he also spoke to the owner who generously gave him the brand and color code! He put up samples and gave us time to make our selection. We took a bit longer then planned, which contributed to extending the job past the contracted 6-7 day. In fact, near the end of the job there were a couple days where one employee worked alone, but the project never came to a complete stand still. On the last day the foreman came by at our convenience for a complete inspection and worked late into the evening to complete minor touch-ups at our request. After the job I noticed a small crack in a window pane and nobody could remember if it was there before the job began. Chris did not hesitate to replace the pane without question or additional cost. Overall my experience with this company was outstanding. I would highly recommend that Angie's list members ask him out for a bid.

I contacted Chris in December, 2004 and got a firm quote. When I gave him the job in January, 2005, he wanted to start immediately in spite of the historically wet weather. He said that he could work in the rain without much impact, and that he would come back when it was sunny to redo any issues. The work went badly from the start. The rain washed the paint off and he came back and repainted. Some of the damage was fixed with Bondo [which I approved of] and some were fixed with spackle. The repairs fell apart within months. He did return to redo them in the summer, but they are bad again and we have found lots of rot this in December 2007 when we repaired the gutters and re-roofed. He was always very anxious to get paid and I believe that he rushed my job because he needed the money. I paid for something that should have lasted many years, but I am redoing the work little by little myself.