Choice Granite Design Stone Gallery

He sent paper laminates. He took all of the payment and did lousy work. The quality of the materials was not what I was supposed to receive. I called and sent several emails and he blamed me. The granite has a crack and a big chip. He called telling me I was a bad person for submitting a review on Yelp. He did not take responsibility for the poor work.

It started off badly with the demolition guy showing up unscheduled. Then it got worse. The demolition guy accidentally pulled a plug out of the wall and disconnected a couple of other wires. I mentioned the dead plugs and he told me the counter installation guys would take care of it. Then the counter arrived. They had used a flexible template for the one-slab construction I wanted and that didn't account for the requirements of installing a big slab in a small kitchen. They said they would have to cut it. The single slab cost almost twice what cut pieces would have cost. I called the owner and said I was not paying for a single-slab installation that had to be cut because they had used a flexible template. He said that it was not his fault or his workers fault; I was liable for the full cost. Fortunately the installation guys figured out a way to get it in. But they forgot about the electrical problem and left without telling me they were done. Next morning I find out the electrical problem extends to the water heater. Cold shower. Then I find that either the demo guy or the installation guys had whacked the dishwasher and it couldn't be opened and one of them had sealed a drawer shut. I call Greg, the owner, again. No response by 9:00am. So I call again and get his assistant, Dorothy. She promises that the guy doing the backsplash, Charlie, can fix all these problems. Charlie is amazing; he fixes everything. He spends an entire day fixing what the other guys broke. And he does a beautiful backsplash! If it wasn't for Charlie, this whole thing would have turned out very badly. Greg calls me (home and cell) as soon as he finds out it's all done and he's ready to settle the bill. Literally, 'sorry about the problems, when can pay me the rest of the money?" Ugh.