CALICO CORNERS

unknown

unknown

This store is the worst I have ever experienced in customer service. The staff there is rude and incompetent, and they know nothing about fabric or sewing. Furthermore, there is never anyone in charge. They rip customers off and try to get away with it. I purchased 4 and a half yards of fabric there in Oct. 2013 and got only 4 yards (they mail you the fabric) . When I took a day off from work to return it, they told me to go away and come back when a manager was there. I persisted (never pleasant when you are a cheated customer.) Then they tried to blame it on me, saying the fabric had shrunk. I explained to them that fabric doesn't shrink only in one direction; otherwise it would get puckered. They finally measured the fabric, saw I was right, and agreed to send me the correct amount. I left my incorrect amount there. That was a month ago (now it's mid-December 2013). I paid $62 for this fabric and still have nothing. I called today, and they said it should arrive today (Sunday). The person there was just lying to get rid of me. Calico Corners Pasadena, Calif. is a solid F. I will never shop there again and you shouldn't either. It's also very expensive. Overpriced in fact.

The service that was provided was excellent, from start to finish. A wide range of fabrics was available to choose from and expert help was provided in the selection process. Pick-up and delivery were on-time and the work was done within the predicted time-frame. The chairs were carefully and well done and the result is very satisfying.

This was the first time I had used their services. They were really slow. It kind of dragged on for about six months. They did a good job though and the people were nice, but it was slow. I did not end up with what I wanted in one bedroom. They were not very responsive to my inquiries.

They were great. All of our friends love them. Susan Henderson the consultant was very detail oriented and listened to our needs and delivered as promised the night prior to a very big party that kicked off the social season.

THEY ARE VERY PROFESSIONAL ABOUT THEIR WORK. THEY CALLED US, AND WE HAD TO ORDER THE FABRIC. THEY ARE VERY ASSERTIVE ABOUT CONDUCTING BUSINESS BECAUSE UPHOLSTERY IS VERY EXPENSIVE.