Bryant Heating & Air Conditioning Inc

Perfect. Bryant is efficient and prompt. I was very pleased with their service. They recommended a new system to replace our outdated not-so-efficient system.

Technician came and serviced the unit without any problems.

Frank, Bryant's service representative, in competency and courtesy fulfilled his role well beyond our expectations, and his low-pressure recommendations for more extensive service were completely persuasive. I could not think more highly of him and his company. Huston Horn, Pasadena

It's great to find honest and professional people who can fix your stuff right at the first time. Highly recommended! I will definitely refer them to friends and family.

I contacted Bryant Heating & Air after having 2 different AC companies came to my home to diagnosis the issue with my AC. Both companies were dispatched by my home warranty company. I called Bryant because of my concern the other 2 companies were not top notch. I called Bryant Heating and spoke with Matt for 15 minutes about my concerns. He agreed to come to the house. Prior to his coming to the house, I felt confident he was not out to make a buck. He thoroughly investigated the issues and it turned out the system was working correctly and I did not need to pay an exorbitant amount of money for unnecessary services! He made suggestions for maximizing the system and in the end did not charge for his time! I will keep Bryant Heating & Air in my contacts. Matt was professional, knowledgeable and patient!! TOP NOTCH SERVICES!! Would hire again without reservations!

We called for repair service for today and were pleased that a Technician (Frank) would be able to come the same day within a 1 1/2 hour time frame! Once he was informed about the malfunction, he immediately went to check the condenser and determined soon after that there were faulty fuses and loose wires which needed to be tightened. He then did a service test and was finished within 30 minutes which was very quick to us. When we were ready to pay for the service, he asked if we had a coupon code to use to decrease the cost of the service call and we were both surprised but really pleased that he let us know. We really appreciated him for that as well. We recommend Bryant Heating & Air Conditioning, Inc. and are likely to purchase a new system through them in the near future.

The technicians were on time, personable, and professional. The first one worked very hard to repair the wall heater, however, ultimately it had to be replaced. He explained everything he did as he worked on it. The team that came to install the new wall heater was also on time, personable and professional. They worked quickly and cleaned up at the end. I am very pleased with the work was done and will happily use them the next time I need this type of service.

I called on Monday and scheduled something for Wed, but the receptionist didn't schedule me at all. When I called to confirm on Wed to make sure they were coming, I found out she put me on the call list but not an appointment. Update: I'm impressed with this company's customer service when I got a personal call from the owner. We worked something out that has renewed my confidence in this company and we were able to negotiate a new appointment time that works for both myself and the company. I look forward to their service in the upcoming days.

they replaced some parts and it works fine after that

They are great with maintenance services but when it comes to fixing something that needs repairs they are not the best at calling you back with an estimate and always have some excuse. In this case, the technician who diagnosed my problem indicated the office performed the estimates and they would get back to me. When I contacted the office, they said the technician was responsible for preparing the estimates and they would have to track him down. They said they would call the technician and when he called them, they would call me back later that same day. Never heard anything. So, I called back the next day in the afternoon after not hearing anything all day long. Same story. So, now it's Friday afternoon. Bryant is MIA. So the next week I called again. Same story. Seems as though the left hand doesn't know what the right hand is doing! FINALLY at 5:00 pm, just before they turn the phones off they leave me a message! I have my estimate! It's actually a bit better than I expected. So now we'll go through the same song and dance to get it scheduled. It would be nice if they were a bit better on follow-up with their customers. Some news is better than no news. Even if that news is bad news. I wouldn't have been so mad if someone had called and said that "So and so technician isn't calling back, but we're on it and haven't forgotten about you". Instead, I'm left hanging with no AC and no news over the hottest week on record in over 20 years. I do like these guys. They've been in business almost 70 years. Their people know what they are doing. Everyone that works for them are employees - not like some HVAC companies that use subcontractors that only get paid by the job. I can be patient and I'll continue to work with them. They just need a little reminder on customer service once in a while.

After they did the refrigerant I had never turned the unit on to check and I have not used the unit. My A/C unit now has no cold air, I sent the owner an email on 8/16/15 asking for a tech to come out and the guy said "you're not happy with us go find someone else." The Air duct work seems fine but the UV light I hired them to install hasn't worked either. At the very least they should replace the refrigerant and come check to find out why my house isn't cold. Even when I asked them to do my air duct work I had to wait a month for the estimate.

When they came they found something wrong, so they came the next day with the part that needed to be fixed. They are convient and they come out in couple of days.

Showed up on time. Did a thorough inspection. Advised on upkeep of the unit.

Reliable company, the owner fully explained the details of replacing to a new system. Even volunteered to attend a board meeting with the members of our condo?s association. This meeting was to approve specs on a new system and the dimensions of the outer platform for the AC. The owner came fully prepared and answered all their questions; even brought photos for comparison of other units and explained the various operational factors- pros & cons. The main issue was that certain models where no longer available. The last time our association presented plans to the homeowners was over 15 years, those options had become very outdated to work with. New plans had to be pre-approved by the board before we could move forward with my installation. It was just as important to me and to Bryant to be in compliance with the association and the city, that speaks volume of a company. After all was cleared, plus locate who could build a cage for the AC unit? the hole installation lasted about 3days. This did not include the inspections or asbestos removal. All in all I am very happy with the work that was done and all the necessary steps before and after to complete this project as best as possible. One of the best parts of this project was that Bryant works closely with a company where I was able to finance the system- all except the cost of the cage. The crew was polite, careful of our home inside and out. They cleaned up each day they were here. Not many companies will go the extra mile like Bryant did to successfully complete a project like this one. Thank you.

The fan on the central air conditioning unit stopped spinning during the last heat wave. Called Bryant Heating & Air Conditioning because of their excellent ratings on Angie's List. What impressed me the most regarding the reviews was that customers felt they were not taken advantage of and the courtesy of the service technicians. Both of these things were true in my experience. Being it's summer I can understand they might be busy, so they couldn't send a technician until the next day, but the person who answered the phone was very friendly and called back promptly after checking the schedule. The technician, whose name I can't recall (Joe/Jose maybe?) arrived right on time, 9am, and promptly went to work. After explaining the problem he told me it's usually either the fan motor ($$$$$) or a capacitor ($$). So of course I'm thinking it'll be the motor right. But no, it was the way less expensive capacitor! He could have taken advantage of me because what do I know about air conditioning units, or electrical equipment in general. But I was so relieved it was only the capacitor, if it wasn't, it would have been a long, hot summer! So he replaced the part, cleaned up the unit, recharged the coolant, which I asked him to check since he was already here, and was on his way. It's nice to know there are still companies like Bryant, honest, professional and courteous. I highly recommend them and will tell everyone I know to use them for heating/air conditioning needs.

Our A/C was not functioning. So, we had the technician (his name was Frank) from this company inspect the A/C unit on the roof. After having examined and cleaned up the A/C unit, he quickly noticed that the breaker for the A/C would be wrongly flipped. In fact, it was flipped in a correct position, but not in a full scale. When we flipped it hard, everything worked. Frank gave us some tips and advice on how well to check and maintain the A/C unit. He was kind and knowledgeable. We learned some about the model from him. So we're very satisfied with his service.

It went well. They were very knowledgeable. I was very happy and satisfied, and would definitely use them again.

My neighbor change their HVAC system, so I ask the tech to give me estimate on my place too. Turns out I have many issues and replacing the whole system would be best, however I do not have the money to do it...even though they did have financing, I think I have enough bills for now. The tech use a shoe cover when doing the estimate, also he is polite. That is a BIG PLUS, I immediately have a positive look at the company. Then he going around, asking things....testing the current unit and decide how many ton unit would cool my place effectively. The one thing I wish he did is to do real load calculation not just based on the square feet and experience. The company should provide them some tools/app to calculate this. Once I think I can tackle the cost, I'll most likely call this company again and do second re assessment with load calculation and see the report before dumping that amount of money.

About a year ago, I had Bryant Heating and AC come to my house to do a routine inspection. I never had a single problem with my HVAC since I bought the house. The technician first tested the heating, which was fine. Then he did a few things and tested the cooling. At this point, the blower motor of one of the units stopped working. The funny thing is that it was blowing air just a few minutes ago with the heating. What are the chances that a blower motor stop working halfway through inspection? I suspect that the technician damaged the motor. In retrospect, I should have brought this issue to a supervisor's attention right away. Well, I finally had a chance to speak to the owner and I can say that this is a honest business that values customer satisfaction. We were able to resolve the blower motor issue and I would consider working with Bryant Heating and AC again in the future.

Turned out our filter (a very expensive high-tech one) was very dirty and also the A/C unit was low on coolant. The technition tightened the fittings that were loose and had caused the coolant to leak. He re-charged the coolant. He also replaced the old expensive filter with a new, standard filter, thereby saving us about $50. We don't need the expensive filter because we don't have allergies. The A/C unit now works much better.

Punctual and professional. He cleaned up after himself and was very personable.

Quick; very courteous and professional. Let me know a couple of items that I may want to have looked at in the future. I appreciated the fact they didn't make me feel like I needed to do it right then.

They missed the first service appointment, but made it to the second, and did a good job.

The individual Bryant sent out was very professional. He was about a half an hour late, and afterwards they insisted on refunding our money. I told him it wasn't necessary, but they insisted. I had a check within a couple weeks. Now for the actual service, their technician was very thorough. He checked our duct work, thermostat, and the heater. He answered all questions I had, and made some recommendations. When I'm in need of further heating services, they will be the first company on my list to contact.

The tech arrived on time and was helpful. It is common knowledge that like car mechanics, people who work on A/C often charge a lot and often look upsell and replace parts which might not be needed. I think it's best to find a shop that's local, a tech who does a good job and is honest. For example, I was told the possibly the coil is rusted. An old lady might say, go ahead and replace it for $2,000+. So think we as consumers always have to be on our toes, and do lots of homework. The markup in A/C repair is very high. But if you need specific work done, I believe it's best to get a specific quote in advance, then don't buy the additional services offered. The drain clog issue was resolved. And the tech from Bryant explained very well how the rust from the coil was clogging it