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110 years of trusted experience
Emergency Services Offered
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YesEmergency Services
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Reviews
3.419 Reviews
Showing 1-19 of 19 reviews
Barbara A.
11/2016
plumbing
 + -1 more2 reviews 1.0 star rating 11/28/2016 In 2010 Benedict & Benedict installed our water heater with an AABCO gas valve box (a controller with an igniter that relights the pilot). At that time, we had to have the controller replaced five times in a two month period because each unit was faulty. Last week our pilot light went out and the igniter would not restart. We called Benedict since they had installed the water heater. Russell came, and declared that the hot water heater was dead and needed to be replaced. When questioned, he insisted that the gas valve box could not be replaced and the whole water heater was done....after only six years. He admitted that six years falls short of the usual 12 to 15 years life expectancy but "sometimes this happens". He gave us two options: a replacement water heater for $1300 OR an on-demand tankless system for $4800. He pushed the tankless heater as a great option. We sent him away and said we woud think about it. We called our back up plumber who came and within 15 minutes fixed the broken igniter for $96. I will never again use Benedict. If you use them, get a second estimate if they are suggesting major replacement costs.
Description of Work: Pilot light would not relight on the water heater
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Alan N.
09/2015
plumbing
 + -1 more- He kept telling me that I need to replace the entire shower valve instead of just the cartridge. He wanted to know how to get to the pipes. - I said only wanted to replace the cartridge. . - I said that I had it replaced twice before and it should be easy. - He then quoted $275 and I said ok. - He could not get the handle off the shower valve and said the the previous plumber put it on too tight and he cannot get it off. - When he went to his truck, I successfully removed the handle. - Then he returned and removed the face plate. - Now he tells me that the cartridge is no longer available and asks me what do I want to do. - I said I was going to call the prior plumber to replace the cartridge. - He then said that he was going charge me $135 for a service call. Later lowered it to $100. - I had Haddad Plumbers replace the cartridge. It took them 15 minutes and they charged me $123. - Haddad Plumbers said the cartridges are readily available and that if I call Moen, Moen will send me a free cartridge. I looked online and found that Moen has a lifetime warranty and you can call in and get a replacement part for free. - I called Moen and they will send you a free replacement part if you are the original purchaser of the part and the homeowner. - The cartridge is available on Amazon and several other online stores.
Description of Work: He was suppose to replace the Moen shower cartridge. He ended up doing nothing and charging me $100.
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$100
mary catherine W.
05/2015
drain cleaning, plumbing, sewer cleaning
 + 1 moreWe have used Benedict & Benedict many times over the 50 years that we have owned our house, so when the sink backed up in the apartment above our garage, we called them. We had great trust in the firm since they had always done excellent work at reasonable prices, but we did not know that the firm had been sold since we had last used them. The fellow that came out told us that the pipes were very old and corroded and had been plugged and broken by nearby ficus tree roots. We did see them pull a lot of roots out of the pipes when they attempted to clear them, so it seemed reasonable when we were told that they would have to dig up the concrete garage floor to get at the sewer main to repair all of the damage. Before starting any work, they quoted $13,000, which seemed quite high but we told them to proceed on the condition that they provide a detailed, line-item invoice after the work was completed. In the process of working on the garage, they told us that the sewer main to the street needed to be repaired at a cost of an additional $9,500. Again we told them to proceed on the condition that they provide a detailed, line-item invoice. While working on the sewer main, they told us that the connector from the main house to the sewer main needed to be repaired. We have never had any problem with this part of our plumbing and asked that they inspect it with a camera and show us the damage. Despite our repeated requests to view the pipes via their camera, we were never given this opportunity. Instead they changed their mind and told us that their inspection showed that there were no necessary repairs after all. This seemed suspicious. Although we do think that the initial work on the garage apartment and probably the sewer main to the street was necessary and we do think that they did good work, we think that we were charged far too much. Since we have never received the detailed invoices that we asked for repeatedly, we have no idea why this project cost over $20,000. Our trust in Benedict & Benedict has been ruined because of this and because of how they changed their opinion about whether the main house to sewer main connector needed replacement when we asked to see the damage ourselves. In retrospect, we should have gotten estimates from other firms before starting work.
Description of Work: Benedict & Benedict relined a number of our sewer lines which were 80+ years old and had been broken by intrusive ficus roots.
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$23,000
Lisa L.
04/2015
plumbing, water heater repair
 + 0 moreunknown
Description of Work: they replaced hot water heater but they had been out numerous times, for costly 'repairs' when in the end we needed a new one. Then, though they had agreed to bill the owner of the house (my mom) they harassed her saying the payment was late and they hadn't sent the bill. This is not the first time they've done this. They are too expensive too. the person at the house was great but the business isn't well run
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Michael F.
01/2015
plumbing
 + -1 moreunknown
Description of Work: Initial call was emergency to repair broken tub faucet. Service resulted in unnecssary drywall damage while trying to access the faucet. Repairman did a temporary fix that Sat night and was to return on Sunday with part. No show on Sunday. After I called on Monday a different repairman arrived. He was not able to fix the faucet. I had to call the plumber that had originally installed the part to fix it several days later. The second plumber indicated that the extent of drywall damage had been unnnecessary to access the faucet. The part was damaged and did need to be ordered and replaced. I believe I had an inexperienced repairman that initially arrived for the emergency call. The second B & B plumber was better.
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$1,700
Jose S.
12/2014
plumbing
 + -1 moreBought a new kitchen faucet and need a plumber to install it. I was able to get same day help. They arrived on time and installed the new faucet in less than 20 minutes.
Description of Work: Installed a new kitchen faucet
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Yes, I recommend this pro
$160
Susan G.
11/2014
plumbing
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
Matthew L.
10/2014
plumbing, drain cleaning
 + 0 moreunknown
Description of Work: 1) On 8/22/14: a) Diagnosed a basement shower drain problem as roots in the 2" lateral line and trap, which turned out to be accurate. Ran a video (at no charge) of both the 4" cast-iron branch line into which the lateral line drained and the main line to the county sewer. b) Diagnosed that the bottom of the 4" branch line was completely worn away, or "bottomed out," which turned out NOT to be accurate. c) Diagnosed a large root intrusion in the county pipe, just beyond my property line, which turned out to be accurate. Recommended for (a) tearing out slab in bathroom to access and replace the shower lateral line without disturbing the shower pan; for (b), inserting Permaliner inside the 4" branch line, a trenchless approach; and for (c), hydrojetting the whole main line and then inserting Permaliner in about 70 feet of the main line, right up to the county sewer. Estimate for all three jobs totaled $17,000-19,000. 2) On 8/29/14, in a separate issue, hydrojetted line from kitchen sink to branch line, a pipe that has often clogged over the years; cost was $450, which turned out to be somewhat higher than the competition. Also on 8/29, scheduled the hydrojetting of the main line. The B&B office called on the scheduled date, saying another job had run long, and asking to reschedule the next day, which was not available for me, so I declined. 3) I had used the locally owned and operated Benedict and Benedict for some 25 years as my go-to plumber, and had always felt that they were competent, reliable, and straight with me, if a bit high on the cost of routine procedures. But after the workers showed up in non-B&B uniforms and trucks, and after several questions from me, the team lead finally acknowledged that B&B had sold out to a larger firm that serves multiple states about a year ago. I felt as though they should have said so up front, which is why I gave them a C on Professionalism. The team lead was polite and articulate, and answered my many questions, but I still felt as though he might be trying to sell me more services than I needed, and at higher prices, particularly regarding the Permaliners. So I got quotes from highly recommended locally owned and operated competitors, which indicated that the solutions to my problems could be achieved at substantially lower cost and with a quality and reliability at least as good as B&B's. I ended up using one of those competitors, and am very happy with the results. (The branch line was not "bottomed out" at all, though I ended up replacing it for other reasons.) Others with a different history might be happy with B&B in their current incarnation, but I will not use them as my go-to plumber again, for either routine or major jobs.
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$450
MARIANNE F.
07/2014
wells
 + -1 moreThe service went very well. They sent out the office manager to give me an estimate and to show me how it would run. One guy came out and it took about a full day to finish. A lot of digging involved. I would tell a friend or family member they a very dependable and knowledgeable and the answer to my prayers.
Description of Work: I had an existing sump pump, but it was always getting full of mud. The size of the PVC pipe was too narrow. Needed larger one. They put in a whole new pump. I wanted the housing below ground. They fixed what needed to be done. This work was done about 12 years ago. They are still in business.
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Yes, I recommend this pro
$1,000
NANCY S.
05/2014
plumbing
 + -1 moreThree afternoons the guy was here. The first day nothing happened. I called Ray at the main office and asked him to send someone that would do work. I had to pump out the water mess in my basement. The second afternoon he game, he went, he came back, he walked around my property. Again I called the office and begged Ray to send someone to come fix the problem. Again I had to pump out the water mess in my basement. Finally, the third afternoon he replaced the 30 feet of 3 inch pipe and actually cleaned up the mess in the basement. The mess he made he left behind. He charged me for 14 hours of work. He only worked 6. They charged me three times what the parts costed. Both the owner and the plumber were very passive aggressive through the whole process. It was awful. Don't use these guys. They are dishonest and basically rip off artists. Horrible. The worst plumbers in California.
Description of Work: pull out 30 feet of old 3inch pipe and replace with new
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$2,800
Linda O.
10/2013
plumbing
 + -1 moreI was given an estimate of $840 I was billed $2800 I negotiated it down to $2200. At no time was i told the price of the job was going to be more. Real problem! I called and when I complained I was told it took more time and what could be done was to lower the bill slightly by giving me a lower labor cost. It was a total financial strain. I used them for 15 years, never again!
Description of Work: Fixed a broken sprinkler pipe and installed a shut off value and replaced a piece of pipe to the main line.
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$2,800
Marc R.
05/2012
plumbing
 + -1 moreI called Benedict & Benedict late in the day and described the problem and how I wanted the work done as soon as possible. The woman who answered put me on hold and immediately checked with one of her service people in the field. Fortunately she and was able to have someone over in 40 minutes. Awesome! Dan showed up right on time and ready to go. He diagnosed the problem, told me how much it would be, and then throughly snaked the line. He also took the time to explain probably causes and remedies. He was courteous and professional. It is no wonder that the company has been in business for 98 years. They have certainly won my future business.
Description of Work: Snaked a toilet that would frequently back-up.
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Yes, I recommend this pro
$125
Jeff B.
08/2010
plumbing
 + -1 moreThis job was HORRIBLE, cost $2,000 to install 3-bathroom sink faucets and as a result, I will NEVER use B&B again. I've used B&B prior and felt comfortable to use them this time to install 3-sink faucets. This time I was not able to stay at home and supervise while Joesph (plumber) installed the faucets. The first day he stated that he spent close to 1.5 hours trying to get one screw off one sink -- I asked him to leave me the screw driver that he was using and I would try and get it off when I came home later that night. I went right to the bathroom sink when I returned home from work determined to remove the screw no matter how long it took -- incidentally, I had the screw off in less than a minute -- the same screw that he stated he was working on for close to 1.5 hours. On the second day, I called and sent him text messages throughout the day to get the status of where he was so that I wouldn't get another "screw" story -- again, I kept getting vague answers or he repeated what he was working on just an hour earlier. I felt he was taking advantage of the fact that I was not there so when the job reached 10.5 hours (over two days), I finally had to ask him to leave my house with the work unfinished -- at that point he racked up $1,700 just in labor. I returned home that night and found the drywall carelessly sawed through (the bathroom is wallpapered) and a extremely sloppy job of caulking (didn't use enough). I ended up fixing up the mess the next day by going to OSH and buying less than $50 in supplies and it took just under an hour (although I haven't fixed the hole in the wall yet). I contacted the company and I am waiting for a call back, nothing yet.
Description of Work: Replaced three sink faucets (2 in master bathroom and 1 in small guest bathroom)
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$2,000
Response from BENEDICT & BENEDICT PLUMBING COMPANY
Taylor N.
07/2010
plumbing
 + -1 moreThis company had repaired a leaky shower valve for me in Dec. 2008 and charged me around $290 (no parts, just labor). The same valve leaked again in June 2010. I called the company, they came out and fixed the same problem and charged me the same price (again no parts, just labor). I requested a discount since this was a repeat repair; the plumber refused to give me a discount. I called the office and spoke to the receptionist who said she would talk to the owner. She never bothered to call me back. During the June service, the plumber replaced a toilet flap and charged me $35. I thought that was outrageous. I would not recommend this company.
Description of Work: Repair leaky shower valve; replace toilet flap.
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$320
Response from BENEDICT & BENEDICT PLUMBING COMPANY
Elisa W.
05/2010
plumbing
 + -1 moreThey were just fine and we spent under $100 for that work.
Description of Work: We used Benedict & Benedict Plumbing Company 8-6 months ago for some plumbing work.
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Yes, I recommend this pro
$100
Response from BENEDICT & BENEDICT PLUMBING COMPANY
Jan P.
07/2008
water heater repair
 + -1 moreThe water heater was installed with new gas pipe, new electrical line, new tankless water heater (Takagi). I went so smoothly I wish I had done it 4 years ago when I first thought about it.
Description of Work: They installed an on-demand water heater. They showed up promptly (on the minute), finished quickly, did clean work and were very patient with all of my questions. I wanted to learn a little about what they do so I watched most of the time and they didn't mind. They also checked promptly when I thought I had a leak.
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Yes, I recommend this pro
$2,900
Response from BENEDICT & BENEDICT PLUMBING COMPANY
Greg G.
01/2008
plumbing
 + -1 moreI called the company a week in advance to schedule an estimate. I had to make a two-hour drive to the house myself on the only day they could make an appointment. Halfway to the house, an hour into my drive, they called to cancel the appointment for that day and any day for the rest of the week. (It was a Monday.) They suggested I call back the following week to schedule another appointment. Needless to say I never called.
Description of Work: Nothing.
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Response from BENEDICT & BENEDICT PLUMBING COMPANY
JAMES M.
08/2007
plumbing
 + -1 moreAfter surveying the piping he was going to be working on, he arrived with the materials he needed and went right to work. He worked hard every day until all the work was done and did an excellent job of cleaning up before he left.
Description of Work: My home is about 4000 square feet. This contractor redid the plumbing for the toilets, showers, and the faucets for the tub and sinks in the bathrooms. He also redid the plumbing for my kitchen sink. He completed the project in about 2 1/2 days.
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Yes, I recommend this pro
$1,000
Response from BENEDICT & BENEDICT PLUMBING COMPANY
WILLIAM B.
05/2007
plumbing
 + -1 moreFine job. Work was done by Michael Valencia. I have used this company many times and always had good results.
Description of Work: Repaired a leaking pipe near the water heater.
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Yes, I recommend this pro
$170
Response from BENEDICT & BENEDICT PLUMBING COMPANY
Contact information
2667 E COLORADO BLVD, Pasadena, CA 91107
www.benedictandbenedict.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
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*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Natural Gas Lines,
Lawn Irrigation,
Heating and Air Conditioning
FAQ
BENEDICT & BENEDICT PLUMBING COMPANY is currently rated 3.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
BENEDICT & BENEDICT PLUMBING COMPANY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, BENEDICT & BENEDICT PLUMBING COMPANY does not offer free project estimates.
No, BENEDICT & BENEDICT PLUMBING COMPANY does not offer eco-friendly accreditations.
No, BENEDICT & BENEDICT PLUMBING COMPANY does not offer a senior discount.
Yes, BENEDICT & BENEDICT PLUMBING COMPANY offers emergency services.
Yes, BENEDICT & BENEDICT PLUMBING COMPANY offers warranties.
BENEDICT & BENEDICT PLUMBING COMPANY offers the following services: CERTIFIED BACKFLOW PREVENTER INSTALLATION & TESTING, LEAKY FAUCET REPAIR/REPLACEMENT, DISHWASHER INSTALLATION, ICE MAKER HOOK-UPS, TOILET BOWL REPAIR/REPLACEMENT, FAUCET INSTALLATION, SHOWER DIVERTER REPAIR/REPLACEMENT, SEWER & DRAIN CLEANING, WATER LINE REPAIR/REPLACEMENT, WATER HEATER REPAIR/REPLACEMENT, SEWER LINE REPAIRS, ELECTRONIC LEAK & SEWER LOCATION, GARBAGE DISPOSAL REPAIR/REPLACEMENT, SLAB LEAKS, FLOOR & WALL FURNACE REPAIR/REPLACEMENT.
Contact information
2667 E COLORADO BLVD, Pasadena, CA 91107
www.benedictandbenedict.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed