We at THE DRAIN CO.have been servicing the SF Valley and Greater Los Angles Area since 1969.
818-344-1114 * 818-442-0966
323-877-0156 * 323-257-9954
310-247-0133 * 626-792-2886
Here for you 24/7
Could not be more pleased with our experience with TheDrainCo. Mark (owner's husband) came out and completed the job within a couple hours of my initial call. Problem turned out to be a worn/split hose from the washer which was leaking out onto the floor, but he also augured (?) out the outside drain pipe, and fixed an unrelated minor issue on a nearby bathroom faucet.
Description of Work: Evaluate why water was leaking under washer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$67.5
Darren L.
01/2017
5.0
drain cleaning
+ -1 more
I have used the Drain Co. several times. The work is always solid and reliable. They appear to have raised their prices though as last year it was $172 and this year $262 for 3 drains. The guy was here for roughly 2 hours. Last year it was 1.5 hours. I would have preferred knowing ahead of time the cost rather than being surprised by the bill, especially given that we are repeat customers and had an expectation that the cost would be equivalent to last year since our yard has not changed.
Description of Work: Clear out yard drains.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Chris J.
07/2016
5.0
drain cleaning
+ -1 more
Our main sewer line backed up on Saturday afternoon. After a bit of research on Angie's List, I called The Drain Company around 3:00 and was given a verbal dollar estimate ($145 minimum on the weekend) and a time estimate of between 5:00 and 8:00 PM. I received a call from Kent at 5:15 PM that he was on the way. He arrived about a half an hour later. He sent the snake down the line, and it soon cleared the clog. He left it going for several extra feet to make sure to clear any additional roots all the way to the street. They were friendly, polite, and knew the job. They were on time and met the agreed on price. I would not hesitate to call them again!
Description of Work: Snaked out our main sewer line from the house clean out to the street.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Edward L.
07/2016
5.0
drain cleaning
+ -1 more
Absolutely perfect. Very reasonable prices. Friendly technician. I highly recommend.
Description of Work: Kitchen sink needed to be snaked-out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Chauncy C.
07/2015
5.0
drain cleaning, plumbing
+ 0 more
These folks continue to amaze. Called them this morning, even though it was not an emergency, they were there within an hour. This was unusual, but they had a person in the area, so they re-routed him after he was complete with his previous job. He was clean, courteous and complete inside of 10mins upon arrival. I always know what I get when I call these folks and they have always been professional and courteous throughout the times they have done work for me. I trust them and will have them come back in a heartbeat.
Description of Work: Shower clog cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Chauncy C.
06/2015
5.0
drain cleaning, plumbing
+ 0 more
They came out snaked everything and was gone in less than 20mins.
Description of Work: Drain cleaning, thought it was my little un and her micro legos. Nope, how about 5 feet of hair. These guys took care of the issue lickity split.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Paula S.
05/2015
5.0
plumbing, drain cleaning
+ 0 more
They came out right away. I've referred other people and they're all been very happy with them. I like their service that's why I recommended them.
Description of Work: They cleaned out a drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Serge S.
12/2014
5.0
drain cleaning, plumbing
+ 0 more
We had a stoppage in our patio drainage system near where several pipes meet. It wasn't clear exactly what the best avenue of attack would be. I suggested one opening which I thought was the straightest shot to the problem, but there was another the tech wanted to try first. That one seemed to lead to a T that couldn't be passed. The tech then used my original suggestion and that turned out to do the trick after some struggle with the blockage. There is usually an additional charge for going down more than one drain hole, but since success came with my original suggestion there was no additional charge which I thought was fair. In any event problem solved quickly and for the agreed upon price. BTW, concerning the price, there is a rate sheet on their web page that lays it all out which I appreciate. There are 3 tiers: regular, overtime and double time which correspond to regular hours, off hours/weekends, and late hours/sunday/holidays. I had the work done on a Saturday morning so the indicated rate was overtime. However, there was a moment of confusion at the point of final payment when the office claimed it should be double time since it was Thanksgiving weekend. The rate sheet, original over the phone conversation and the quote from the tech on arrival all were for the overtime not the double time rate. To their credit, this was honored without too much fuss. The take away here is make sure you know which rate you are expected to pay especially when you are booking on or near a holiday. For example, is the Saturday of Easter weekend double time? It might be. Anyway, great experience. I recommend The Drain Co.
Description of Work: Unclogged patio drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$151.25
Bonnie A.
05/2014
5.0
plumbing, drain cleaning
+ 0 more
He was actually excellent. He didn't try to come out here and sell me a bunch of stuff that I didn't need. This guy came out and within 45 minutes, it was a done deal. It was extraordinarily reasonable. They showed up on time. If I have any other problems or anything, I'll definitely use them again. They were excellent. He charged more because he had to get onto the roof of my house and they had to go a sewer vent pipe on the roof 'cause I didn't have an access at ground level or theough the bathroom. His machine had a snake that went 150 feet out and he went all the way out at about 120 feet or so to get to the main problem that I was dealing with. He's very informative. He was very good at what he did in getting it done so I would definitely use him again if I ever have a problem. They were excellent throughout. They had a very quick response and took care of the business. They didn't leave any messes, didn't try to oversell me in anything I didn't need or anything like that. It was a pretty basic service but it was at a high level.
Description of Work: I used The Drain Company for main line sewer stoppage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Teresa J.
11/2013
5.0
plumbing, drain cleaning
+ 0 more
I called at 10 AM, having gotten the name from Angie's List. They were here in less than two hours! My drain was really a mess, and it took him much longer than expected to clear it, but Mark only charged me the original amount, which was extremely reasonable. I love these guys, and will use them from now on!
Description of Work: The Drain Co cleared a clog in my kitchen drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Cynthia Y.
11/2013
5.0
drain cleaning
+ -1 more
I called them and they came out the same day. They come out fast and they are great every year. We trust them.
Description of Work: The come out annually to get rid of the tree roots that grow in our pipes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Tony B.
07/2013
5.0
plumbing, septic tank, drain cleaning
+ 1 more
The pipe from the home to the septic tank was clogged with roots. I had used this company 2 1/2 years earlier and was satisfied. The blockage was removed. The only issue was when I looked into the septic tank, I could not see where the sewage was emptying into the tank. I was concerned that the sewage might be going somewhere where it was not supposed to. Unfortunately, this company does not have a video camera, so I had to have another company come out to video the pipe. I know the video cameras are expensive, but it would have been helpful if the tech had one on the truck with him.
Description of Work: Used its rooter to unclog a 75 pipe from home to septic tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Carlyn L.
07/2013
5.0
drain cleaning
+ -1 more
I called a well known company to clean out my sewer line and they were not able to do so. They told me I needed to jettison out the line as the next step and gave me a very high price. I called my plumber who told me to call the Drain Company. They could not clean out the line but recommended another company who they trusted. I called the other company who cleaned out my drain for half the price of the first company. The Drain Company called me to see how it went. I will definitely use them in the future to keep my sewer line cleaned out earlier in the game so I don't have this problem again. The cost the same as this well known company and were helpful instead of trying to intimidate me.
Description of Work: They attempted to clean sewer line but could not complete the task because of the massive root infestation of the line. They recommended another company which was able to clean out the line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
David W.
07/2013
5.0
plumbing, drain cleaning
+ 0 more
We'll be calling these folks again. Shower stopped draining with no warning on Sunday, called The Drain Company that evening when I couldn't clear the drain with my own 6-foot auger, the company called back at 7:30am Monday morning to schedule a tech for between 8 and 10am. At 9 sharp Ramon rang the doorbell. After my initial call on Sunday I remembered we had a Delta kitchen faucet that had recently gotten very drippy, so I told the Company about it when they called Monday morning. As Ramon didn't happen to have a Delta repair kit on his truck - this being primarily a drain clearing service - Ramon wisely took the faucet apart first so I could take the parts to my nearby plumbing supply house to make sure I got the right kit while he routed out the shower drain. He was done when I returned 20 minutes later, and in just 1 hour 10 minutes later from his arrival he was out the door and heading to his next job. Smart, personable fellow, he worked nice and cleanly, and the price was very fair for the work involved.
Description of Work: Snaked a plugged shower & fixed leaky kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Lupe M.
06/2013
5.0
plumbing, drain cleaning
+ 0 more
I have been using this company for 9 years. It is a family business, 3 generations of pride in what they offer. Highly recommend.
Description of Work: Stopped up plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Keith K.
04/2013
2.0
drain cleaning
+ -1 more
The outside drain had lots of mud at the top, which, it turns out, was backed up behind a root blockage 10-20 feet down the line. He reported the line clear after about 20 minutes of work, but we put water into the drain and it backed up again. He worked at it some more and brought up some root fragments. I have had roots cleared from drain lines before and the technician has used *much* larger equipment. He claimed to have larger snakes in the truck, but felt that they should not be used in this case. I never understood why. This company may have some terrific people, but I'll never know, I'm calling someone else next time.
Description of Work: We had two sinks with drains stopped up with hair. We also had an outside drain clogged with mud. The technician arrived on time with a small electric snake powered by a drill motor. He cleared the two sinks in short order, but spent almost two hours on the outside drain and was unable to clear it. He recommended that we dig up the drain line and replace it.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$167.5
Brad H.
03/2013
5.0
drain cleaning
+ -1 more
Overall experience was excellent and completly sastisfied.
Description of Work: We started with a simple clogged bathroom sink, but we will be using them for additional plumbing problems in the bathroom shower & the kitchen sink. Ramon was very helpful & courteous, and performed his job quickly & efficiently. He answered all my questions & provided me with valuable information on the additional work needed. Will be using them again soon & I would recommend them to any one in need of a quality plumbing compnay.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Chauncy C.
03/2013
5.0
drain cleaning
+ -1 more
We had roots blocking our main line out of the house. The service professional came out on time, snaked the line and cleared the line. This is the second time we have used these folks and they continue to be the right choice as a trust worthy plumbing service.
Description of Work: We had the main line cleared of roots.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Marilyn S.
02/2013
5.0
drain cleaning
+ -1 more
This problem began Saturday 2 Feb. 2013 when I did a load of clothes and had decided that the pond I have for a pet goose and duck needed to be cleaned also. The washing machine is in the basement and when I went to check to see if the rinse cycle was done I found that a relatively small amount of water had been dumped on the floor. At the same time the pond which should have been draining would not drain. Thinking that it was the pond that was clogged I began doing all the different steps that I have used over the years to unclog the pond's drain but was not successful. After spending a very frustratingly long day with a good neighbor who was trying to help, I called it quits until the following day. Sunday was spent much the same way. As was Monday and Tuesday. A neighbor has a 100 ft. power snake and though it was used from under the house to the pond, nothing helped. Finally on Thursday February 7 I called the Drain Co. The plumber arrived within an hour, brought a 200 ft 3and quot; power snake and he was finished within an hour. The problem was and is twofold; tree roots and a section of the sewer drain pipe is out of alignment. He could not give me their standard 30 day guarantee as a result of this which I totally understood and he suggested that until I repaired or replaced that particular section it would be in my best interest to have the main line cleaned on a regular basis. I agreed. I used this company in the 1990s and in 2005 before joining Angie's List - I was impressed with this company then and am very satisfied with their work, their prices, their professional behavior now. I was very happy to find them on this list with such high marks and am glad to be able to add my own review. I did not speak with the owner Star this time, but instead Vickie, who answered the phone was most helpful and seemed to really care about my plumbing problem. What a pleasure to talk with someone immediately rather than some and quot;menuand quot; recorded message, and to know that she would do her best to line up help as soon as possible. Can't ask for anything more than this when dealing with a company whose service is needed.
Description of Work: The home I live in was built in 1937. The plumber had a 200 ft. 3" power snake which he used to clear tree roots from the main sewer drain line. He plumbed from the outside wall trap of the house to the street..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89.5
Drew M.
01/2013
5.0
plumbing, drain cleaning
+ 0 more
Perfectly. The technician was punctual, professional, and extremely informative. Cleaned the clog in a few minutes and gave some tips on how to avoid going forward. I would use them again without hesitation.
Description of Work: They snaked/cleared a stubborn toilet clog.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Response from THE DRAIN CO
Thank you Member! For taking the time to write up a review. Much appreicated! Happy New Year! ~ Star
Nikki B.
12/2012
5.0
drain cleaning
+ -1 more
I need drains cleaned from tree roots 1x or 2x a year. This is the first time I have used DrainCo. The office coordinator, Star, was so courteous and helpful. Great attitude, service; very prompt (even early!); 1st guy did not have right sized rooter blade - no charge! They sent another right away and he did a thorough job on oak tree roots! Highly recommend DrainCo for drain cleaning!
Description of Work: My drain to the sewer was clogged from tree roots. They came with an electric snake machine and accessed the drain from outside. When his snake would not complete the job, he thought he might have to remove the toilet and go through there, but he noticed that the toilet had been caulked with grout at the base and was afraid to damage tile floor. He called for another serviceperson with smaller snake size, who came and cleaned it from the outside access pipe with another electric (not hand-cranked) machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from THE DRAIN CO
Thank you member! for taking the time to write up a review. Much appreicated! Happy New Year! ~ Star
Mark D.
11/2012
5.0
drain cleaning
+ -1 more
We have been having tree root problems with partial clogging of the yard drains for several years Our neighbor's trees were causing a pain in the drains. Previous hired rooter companies weren't able to remove all the roots. About 80 feet of pipe is under a concrete walkway. I was told told by the previous rooter companies that I might have to break out the concrete (big bucks!) and replace the pipe in several years. I decided to call The Drain Co after reading the positive reviews on Angie's List. Ramon arrived on time and was polite and was very knowledgeable --- 20+ years experience! He explained how the procedure was to be done correctly. He used the proper size cutter (the previous companies used a small coil type rooter after giving up using a cutter, which only partially rooted through the root mass). He knew the exact cable feeding rate to resistance met to get a complete root cut, and when to pull the cable and repeat the process. He pulled out a 7 foot string of roots which at first I thought was a baby python. After clearing the roots he applied a root killer which relieved my anxiety about replacing the pipe which was under concrete. Ramon did a thorough clean up afterwards. Will definitely use The Drain Co again and highly recommend them! Star (owner) called next day to make sure I was satisfied --- answer: extremely satisfied!
Description of Work: Removed tree roots from yard/rain gutter drains on both sides of house using a snake rooter with cutting head. Each 3 inch drain was approximately 120 feet long. Applied root killer to the drain pipe that was under the concrete walkway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Response from THE DRAIN CO
Thank you for taking the time to write up a review, Much appreicated! Happy New Year! ~ Star
Gary H.
11/2012
5.0
drain cleaning
+ -1 more
Water was backing up into the tub and sink of a small house we own. It was a Sunday afternoon and we called The Drain Co. The serviceman called back and told us he could come later in the afternoon. He quoted a price of $110. We have had so many bad experiences with rooter services before. Other than getting a little lost getting to the property, once he arrived he did the job quickly and thoroughly. Again, unlike so many drain clearers, he did not try to up-sell us on using some fabulous new equipment that costs $400 or so. He did the job. Said it was not too bad. He charged what he said he would charge. Cleaned up properly and was off. He was a very nice man and efficient. I would use them anytime.
Description of Work: Drain clearing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$110
Response from THE DRAIN CO
Thank you Member! for taking the time to write up a review, Much appreicated! Happy New Year! ~ Star
Louise H.
10/2012
5.0
drain cleaning
+ -1 more
Best drain company I have ever used. They were punctual and the price is impossible to beat! We clogged up our kitchen drain. After they left, we had a problem with my washing machine which was on the same line. Somehow the pressure had made the washing machine piping to come loose. They returned and completely fixed everything for no extra charge. Highly recommend them
Description of Work: snaking kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Mark M.
09/2012
5.0
drain cleaning
+ -1 more
Called Drainco out for clogged drain(s), and was a little concerned that an AGENT ROOTER van pulled up, but Eric and his assistant, who arrived within the time frame, assured me that they work closely with Drainco, and went to work on what was a mess of roots in the main line. None of the standard clean-outs were usable, so they had to remove both toilets and snake from there. I was there, so I could see how difficult it was. I knew my plumbing needed a major overhaul, but until then, I'm grateful that Eric kept at it until I at least had toilets that flushed! The bill was very reasonable and they left the house clean. Will definitely use them again (but hopefully not too soon).
Description of Work: Main drain lines were clogged and had to be snaked out.
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Service Categories
Drain Cleaning,
Plumbing,
Sewer Cleaning,
Drain Pipe Installation,
Water Filtration and Softening,
Water Heaters,
Excavating
FAQ
THE DRAIN CO is currently rated 4.8 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
THE DRAIN CO accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, THE DRAIN CO does not offer free project estimates.
Yes, THE DRAIN CO offers eco-friendly accreditations.
No, THE DRAIN CO does not offer a senior discount.
Yes, THE DRAIN CO offers emergency services.
Yes, THE DRAIN CO offers warranties.
THE DRAIN CO offers the following services: DRAIN CLEANING SERVICE.