Essex Solar, Heating & Air Conditioning

Description of Work: Installed a new heating and air conditioning unit. |They showed up on time, all the workers were courteous and clean. |They showed me how to use the thermostat and went above and beyond my expectations. |I'd highly recommend them to anyone.

Description of Work: Fixed ignitor on my furnace.

Description of Work: had to troubleshoot and repaired heater. Electric ignition was not engaging.

Description of Work: My wife and I had our A/C fail on Friday late afternoon. I called my Landlord to notify him that we needed a repair knowing that it could be called in until Monday. My wife received a call from our landlord on Monday at approx 11am telling my wife that we should be hearing from the company within 1/2hr. At 1:pm I grew concern that we hadn't heard from them and called myself. Rachel answered the phone and check on when our appt was and told me that it wouldn't be until 12-3pm the following day. It was over 100 the last 2 days and grew concern that my wife who stays home would have to endure another 24 hrs. It was explained that they Just received the call and it was because my landlord called late it had to be tomorrow? I explained that he called before 11am and it wasnt true he had just called because he called my wife and let her know that they would be calling. I told her that I would get back with her after I called my landlord. I returned call the almost immediately figuring that at this late in the day ( 2:30pm) the lilelyhood of getting anyone else out would be slim. I talked again with Rachell and explained that I had looked at the unit and gave her the model # and asked if they carried the fan motor in stock or would they have to order. She placed me on hold and then returned and told me that they didn't know what was on the truck that was going to service the home and they didn't know if they had one in stock. I asked that when they sent the repair man that they carry one because it was the motor that had failed. She stated her supervisor knew and would pass it on. The next day I called at 2:00pm expressing my concern that we had not seen the repairman yet. I was informed that my landlord had cancelled the appt the previous day and they wouldnt be coming out. I was again shocked that we were again pushed to the bottom of the pile. When I called my landlord he stated that no conversation had taken place and would call them. He was told that they couldnt do the repair because they didn't talk to tenets??????? He explined that thy had done many jobs for him before and he was reffered to them because he had a American Home Shield warranty. Hmmmmm. They agreed to 10am Wednesday. This is customer service? Shame on you! The economy doesnt allow you to make rules up as you go along.. You are swamped or you are taking advantage of your AHS contract. You don't deal with Tenets? Wow! Our money isnt green? I was once a AHS contractor and it could be done. My servicer arrived before his scheduled Wednesday call( 24 hrs last from the 1st appt) Diagnosed the issue as a fan motor then told my wife that he had to go to the shop to get the motor. again Hmmmmm. Repair done quickly when he came back. I di notice that the cabinet wasnt replaced correctly or screws placed back that secures it. Uh I think I will do it and be not insulted again. I hope this will amke a difference and changes happen because with this continued poor customer service and the repair not being complete it wont be long before others have the same problems.

Description of Work: I used the service of Essex Heating And Air Conditioning for evaluation of our heating and air conditioning. I last used their service couple of years ago.

Description of Work: We hired them for a spring turn-up.

Description of Work: New heating and A/C installed

Description of Work: Greg came out personally to give us an AC replacement cost.