Custom Floors By Jesse

Jesse made numerous promises that he never kept. He did not arrive at the time he committed to, and did not complete the work within the time frame we had agreed upon. In fact, he took 2 weeks longer than planned, costing me half a month's rental income. he would come in, do 2 hours of work, then disappear, often for days at a time. He wouldn't respond to cell phone messages or texts. His voice mailbox was frequently full. He promised one price for hardwood then tried to charge another. He promised to paint the kitchen baseboards and never did. He promised to help with external flashing so flood would not recur but he never did. He left the threshold between LR and BR as a 3/4" white wood strip that everyone tripped over. Had to spend $100 to have that replaced with matching hardwood. He broke the wall heater by pulling out wires and not having them repaired, almost causing a house fire. He promised fault-free work but left behind several visible gashes in the new hardwood. He lied about so many things that I can't even recall them all. With Jesse, it was always about saying one thing - smoothly, with a smile - and doing another. Don't buy it!  Please, whatever you do, do not use this man's company or service. When he's actually installing floors, he does decent work. But getting to that point is such a nightmare that I feel compelled to warn off any potential customers from this unreliable, dishonest provider.

Installation was scheduled for Monday 10/26 at 10 AM. Jesse arrived at 3 PM -- "nails on the freeway, 2 flat tires," he said. He and his able assistant, Louie, worked until 7 PM, took an hour-long dinner break, and came back to finish the install on the same day, which I very much wanted. Having repaired and replaced the sub-floor as promised, Jesse and Louie rolled out the new linoleum floor at 9:30 PM - and it was the wrong material. Wrong pattern, wrong color, wrong stuff. Jesse was apologetic but took a "not my fault" stand. In fact, it was his fault: he ordered the right stuff but did not check it when he signed for it at delivery. Armstrong sent the wrong thing, but Jesse assumed it was correct because its name and product number were similar to what was ordered. He was planning to leave me + dogs to live on and with the sub-floor for a week until I told him I wouldn't do it, that I wanted the sub-floor covered for however long it would take to get the correct linoleum from Armstrong. Jesse then PROMISED to place the order the next day and call me "first thing in the morning" with an update. By 5 PM that Tuesday, I had not heard from him. He "forgot." Forgot to order, forget to call me. Four days later, he finally showed up with the correct order and proceeded with installation. The floor looks good and the work done was clearly at a very high level of quality, except...the "transitions" (piece that covers doorways/thresholds) were not what I ordered and the nail-heads for kitchen - dining room strip were flat, not round, so when installed quickly and haphazardly, catch on socks, bare feet and paws. Jesse promised to replace the bad nail-heads with round ones. Also: he never tested the fit of the door strip under door to garage, and when I went to close that door, it wouldn't close. He promised to return to shave down the bottom of the door so that opening and closing would be a smooth process. That was 3 weeks ago. Jesse has not returned my phone calls and has not followed through on his commitment to correct these small but bothersome problems, to, in essence, complete the job. Jesse is clearly a busy guy with a full calendar. As a result, he doesn't sweat the small stuff, like getting the order right in the first place, and attaching door strips with nails that don't tear skin. It's hard to slam someone on process alone, especially if the technical work is good, but in this case the process was a nightmare. Jesse can sell ice to an eskimo. He's fast-talking, egotistical and boastful. If you listen to him long enough, you may come to believe that no one on the planet can install floors better than he can. And by the way, he'll remodel your bathroom and build you a new wing on your house, and no one will do a better job. while his work is of high quality, Jesse Oropeza is not worth the sheer exhaustion of dealing with him, whether waiting for the phone to ring or listening to the lies on the other end.