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H.E.M. Appliance Repair

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small,

About us

Honest, upfront pricing. All work and labor guaranteed with one year warranty on parts.

Business highlights

34 years of trusted experience

Services we offer

Kitchen and Laundry room appliance repairs.

Amenities

Warranties
Yes

Reviews

4.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
3.8
professionalism
4.2
responsiveness
4.2
punctuality
3.8
Showing 1-5 of 5 reviews

Joani P.
01/2018
1.0
appliance repair
  + -1 more
It is a lousy work!
Description of Work: They came over and give an estimate on my dryer the come back after the holiday. Came over by friday with the part. while rendering the service a spark came out and found out that the gas line was broken, I asked them to replace/fix it but they refuse to do it.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from H.E.M. Appliance Repair
We sincerely apologize for the bad the experience you had. We are aware you had used our service in the past for your washer repair which was successful. Unfortunately your dryer had two problems and there was no way to foresee the second one. In the initial diagnostic the control board was at fault as it would not send power to the gas valve coils. With the new control board installed, we tested the dryer, the spark that you mention came from the gas valve coils, not the gas line which had no issues. The spark was caused by an intermittent short in the gas valve coils, that short led to the failure of the new installed control board, same thing had happened to the original one. We gave you the price for a new gas valve with no additional labor cost and you decided not to do the repair. In the end we did not charge you anything. We are sorry for this whole situation.

Ian S.
12/2015
5.0
appliance repair
  + -1 more
I have been fixing our dryer and in this instance, I guess I re-installed the drum and belt incorrectly and it didn't run. They were able to diagnose it fast and reinstalled the drum and belt properly.
Description of Work: Re-adjusted the belt of my dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$65

Dron S.
05/2015
5.0
appliance repair
  + -1 more
It was quick.
Description of Work: Washer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Olu A.
12/2014
5.0
appliance repair
  + -1 more
paid $145 included 1 tear warranty. Seemed reasonable. Took about 1 hr all together. Gave 9 -11am window. turned up at 10am approx.
Description of Work: Fixed dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

John C. T.
12/2012
5.0
appliance repair, small appliance repair, heating & air conditioning/hvac, appliance sales
  + 2 more
Great - see above; and quot;Serviced Performed.and quot;
Description of Work: Dishwasher was not working. My landlord said use HEM. No choice so I called and Emelio answered. He said $25 to diagnose problem which would be applied to cost if I decided to repair or replace it. So minimum was $25. Dishwasher had a clog drain system. so total would be $65.00, cash or check, to repair. One draw back. Doesn't take credit/debit cards. I thought price resonable and said go ahead. Fixed it in about 20 minutes Emelio is very nice guy. He responded to my call for help quickly and he was on time. Dishwaher works great now. If I have other appliance repair needs, I will call HEM. They, or maybe only he, are clearly a Mom and Pop shop - no web site or e-mail - just a phone number. But, so what? I like Mons and Pops. Hmelio was great, fixed dishwasher at resonable cost, and recommended by landlord. Good Landlords have experience with good and resonable. Glad I took landlord's advise.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

    Contact information

    unknown, Palmdale, CA 93550


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Sales and Installation,
    Appliance Repair - Small,
    Heating and Air Conditioning

    FAQ

    H.E.M. Appliance Repair is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 5:00 PM

    No, H.E.M. Appliance Repair does not offer free project estimates.
    No, H.E.M. Appliance Repair does not offer eco-friendly accreditations.
    No, H.E.M. Appliance Repair does not offer a senior discount.
    No, H.E.M. Appliance Repair does not offer emergency services.
    Yes, H.E.M. Appliance Repair offers warranties.
    H.E.M. Appliance Repair offers the following services: Kitchen and Laundry room appliance repairs.

    Contact information

    unknown, Palmdale, CA 93550


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 5:00 PM