Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Pride Piper Service & Repair

3.0(
2
)

Fireplaces, Gas Logs, Gas Grills

About us

Pride Piper Service & Repair continues to provide services for Fireplaces, Firepits, Patio Heaters, Gas Grills, etc. Started in the Valley in 1978, Pride Piper has continued the tradition of quality repair with honest dealings. We also do custom fabrication of remote systems for your fireplace, custom fitment of bbq's in islands, standard gas hook-ups if you buy your grill from another company (such has Home Depot or Lowe's), etc. We're proud to be part of Angie's List and look forward to servicing our Coachella Valley clients! Please note that during Season, we're a madhouse over here, so expect a 2 week wait, usually, during this time frame. We're not happy about the wait, either, but what that does tell us is that more and more clients want quality service for their products while they're here enjoying the beautiful weather! :)

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Installations of fireplace media (logs, glass), firepit media (same), gas grill hook-ups, heater hook-ups and repair/service of all of these types of products. We also do installations of fireplace remote systems, too! (And please look at our reviews - one was terrible (An "F"), but that's because the customer jumped the gun and went after our jugular before his job was completed - we actually DID break a wire and we DID fix it. But the client never reported this, so... )

Services we don't offer

We are not licensed contractors, therefore we cannot run gas lines underground, we cannot install a fireplace in your wall at your home, etc. We highly recommend getting a licensed contractor, with experience in these specific product categories, to help you. We have a list, or, you can consult Angie's List - either way, for large jobs, please get licensed professionals.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.5
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Dennis R.
04/2015
1.0
fireplaces
  + -1 more
Misrepresented cost, broke stone fascia, damaged wires for backlit control knobs, failed to show up on follow up call, technician lacked technical knowledge to install searing burner, and an owner who lacks integrity and offers excuses and is in denial of his poor service. I should have checked out on-line references such as Yelp before using this company. Very poor reviews there also.
Description of Work: Misrepresented cost, broke stone fascia on BBQ island, damaged wires for backlit control knobs, failed to show up for follow up appointment, technician not able to install searing burner, and
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$264
Diane B.
02/2015
5.0
fireplaces
  + -1 more
unknown
Description of Work: First, Pride Piper does installation and service for many local fireplace shops. Those shops just refer you directly to pride for service. Save a phone call and just go direct! | |They replaced a gas log control. It went well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Pride Piper Service & Repair
Thank you for your review. Yes, it's true that people can simply dial us direct and we can schedule them for service of their firepits, fireplaces, heaters, bbq's, etc. It's also true that by calling one of our partners (such as All Valley BBQ, Spa & Fireplace or Desert Fireplaces & BBQ's), our clients may not need to hire us and may, in fact, find that a part is needed that can be ordered directly from those stores. Either way, if you definitely need service or repair, we'd love to help!

    Contact information

    777-34 Country Club Drive, Palm Desert, CA 92211

    http://www.pridepiper.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    No License Required for Trade
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Fireplaces,
    Gas Logs,
    Gas Grills

    FAQ

    Pride Piper Service & Repair is currently rated 3 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Pride Piper Service & Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Pride Piper Service & Repair does not offer free project estimates.
    Yes, Pride Piper Service & Repair offers eco-friendly accreditations.
    No, Pride Piper Service & Repair does not offer a senior discount.
    Yes, Pride Piper Service & Repair offers emergency services.
    Yes, Pride Piper Service & Repair offers warranties.
    Pride Piper Service & Repair offers the following services: Installations of fireplace media (logs, glass), firepit media (same), gas grill hook-ups, heater hook-ups and repair/service of all of these types of products. We also do installations of fireplace remote systems, too! (And please look at our reviews - one was terrible (An "F"), but that's because the customer jumped the gun and went after our jugular before his job was completed - we actually DID break a wire and we DID fix it. But the client never reported this, so... )
    We are not licensed contractors, therefore we cannot run gas lines underground, we cannot install a fireplace in your wall at your home, etc. We highly recommend getting a licensed contractor, with experience in these specific product categories, to help you. We have a list, or, you can consult Angie's List - either way, for large jobs, please get licensed professionals.

    Contact information

    777-34 Country Club Drive, Palm Desert, CA 92211

    http://www.pridepiper.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM