J P GENERAL BUILDING INC

Very unprofessional office manager, Cathleen. The owner not taking responsibility for the lack of communication, unprofessional /rude staff, and incomplete and wrong performance. The problem is not the time waiting for the city to approve the plans. The problem is that the plans are wrong and missing critical information that needs to be REDONE. The problem is not the waiting, it is that Cathleen yelled several times during the phone call, and when I asked her to not do that she told me "Calm down, this is how we do things!" Then she lied several times about the status of the work and told the architect not to contact us - when he wanted to do so to keep us informed. Waiting for the city to approve plans is necessary, waiting for the city to approve INCOMPLETE/WRONG plans is incompetency. Charging double the amount of other companies is price gouging.

JP Building was great. What I liked the most was that they were very responsive. I gave feedback on some minor details that weren't to my liking--for example pencil marks on the installed quartz counters, and they quickly sent someone out to adjust the work. Additionally, there was a lot of "mission creep" on my part. It seemed like I was finding more around the house for them to repair, and with little notice they took care of things--caulking, patching holes in the wall, adding grout in a bathroom, and more. The toilet install was a last minute, same day notice and repair type of thing, they were finishing up the kitchen and I asked if they could install a toilet. Jesus was great in helping us find a way to update the kitchen without doing a full remodel--for example, they resurfaced and painted cabinets but also added a few new custom cabinets to match. They were also pretty true to the original work schedule. The project was completed a week late, but considering all the additional work they did, it was a relatively short period of time--three weeks in total. I think at times the communication with the office could have been clearer, regarding when workers would be coming to the house (or not). However, overall, I would definitely use them again, and I have recommended them to many friends already.

After getting three other bids from contractors I chose J P General Building, Inc. and Jesus to do the job for us and am VERY HAPPY with my choice. Jesus was a wonderful contractor and his subs were great. They came when they said they would, always cleaned up afterwards and were very nice and HONEST and did excellent work. I occasionally made changes to what I wanted and this was never a problem for them. But the jewel in the crown of J P General Building is Cathleen Dunn, Jesus' assistant and the main person I talked to whenever I had a question or change or whatever. In my opinion she runs that company and knows as much about building and remodeling as any contractor. She always kept me informed of the status of the progress, notified Jesus immediately when I had questions and always got back to me within less than 24 hours. And on the rare occasion that I had a question that she couldn't answer she would consult with Jose and very quickly get back to me with the answer. Thanks to Cathleen, Jose and their crews this job went much more smoothly than I ever imagined. While we own the condo, a tenant lives there. My husband, a retired builder/remodeler, and I live in a different state. Were he in better health my husband would have been out there for the duration of the work to "supervise" and make sure everything was being done correctly and to his high standards. But that was impossible so the tenant would call us daily and email us pictures of the progress. The tenant was extremely pleased with the way it turned out, as were we. I would STRONGLY suggest using this company to anyone needing work done. Price was fair, communication was great and finished product was more than we'd expected.

They did a good job. They repaired earthquake damage, took down a chimney, added in a zero clearance fireplace. They were on time, cleaned up after themselves, and did what they said they were going to. Any issues we may have had were cleared up very quickly.

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Very professional and very nice. Jesus went into my attic and looked at the framing and listened to what I was looking for. I did not end up using him at this time but would not hesitate to call in the future.

They did an absolutely beautiful job! They were extremely professional and seemed to be the best priced around! They were really puntucal and willing to do anything that was asked! They didn't hold you up at all and did all the work within one week's time.

Jesus and his office staff were extremely professional. He showed up right on time and very nicely explained what was required to replace the back stairway on my four-unit building. I received the estimate in a timely fashion and mailed the deposit check. It then turned out that the City of Burbank was requiring a great deal more than was expected for a simple replacement of rotted decades-old stairs, and I wound up calling a stair and deck specialty company -- thinking this would somehow expedite things. JP was very gracious and returned my deposit quickly. I'm sorry we weren't able to work together and wouldn't hesitate to use this company in the future. P.S. - Four months later, the stairs are not replaced, the back doors are boarded up, my tenants with small children are having to go down the front stairs and around the building to the laundry room, and the City of Burbank still thinks they need more drawings. . . .

They had to go from the front of the house to the back. They layed down plastic on the carpet, and started work. Very professional and hard working. Brought the right equipment to break up the cement, and spanish tiles. The balcony looks great. I also had a water leak the third day they were working on the house. The water leak had nothing to do with the job. They took time to help me find the leak which was hard to find. The leak was under a cement walk way so I was very confused. By process of elimination we figured out where the leak was. they also fixed the leak for me. The workers were hard working and you felt like they were proud of their job.

They were responsive. They were very competitive in their bidding. We actually as a fluke found another contractor that had done something that we really liked. They were very cordial. They were great. I am pretty sure that if I had not come up on this other one, I would have gone with them. In the end, we did more than what he proposed for because we saw this other unit that this guy had done and we wanted that. His bid was competitive and comparable; we just went in another direction. He was timely, and he got back to me. He communicated.

They were responsive and I was impressed with them. They were good with their punctuality and stuff like that. I would use them again in the future.

They had done work for me and they have given me quotes for other jobs. I like them a lot and they are very professional. He took off his shoes in my house. I thought that was nice. When they started working. They put down plastic where they were sitting. They listened to music and they were quiet. they just worked and worked. They only took a break for lunch.

Very well. They scoped out the project well, and were responsive to changes we needed.

I chose JP General because of its proximity to my home and because, based on Angie's List reviews, he had done jobs in my budget price range and had an "A" rating. I had called several contractors since the incident occurred (8/6/12) and one didn't show, one showed and never returned and one wanted triple what the insurance company was going to give me. My insurance company had provided a 12-pg estimate of the work to be done. Jesus stopped by on 8/28/12 (almost 3 weeks after I had become fed up with trying to find someone acceptable to the insurance company or someone who would even show up). He explained that providing a similar estimate would take time, but he would do it as quickly as possible. I received the estimate on or about 9/5/12. Jesus was right on the money in terms of what my insurance company was willing to pay (less the deductible) and he was the only one that was willing to prepare his estimate in the same way the insurance company did. No one else wanted to go to that detail (room-by-room, wall by wall) everyone wanted to "estimate". It still took a while to convince the insurance company to not require a second estimate. As a result it wasn't until 9/27/12 that I signed the contract with JP and work began early October. Jesus was quiet and attentive. His workers were on time and worked efficiently. They cleaned up as best they could under the circumstances and protected furniture and kitchen areas with plastic. If I had any concern it was taken care of quickly. Jesus, within reason, aims to please his customer. The office staff was the go-between for questions and they were always pleasant and prompt. The job turned out better than previous jobs I have had done. It was impeccable and, when some trim popped out, a worker was sent with tool gun in hand to repair it almost 2 weeks after completion! They started the job earlier than expected and finished early (10/17/12). Anytime you have to turn your home over to strangers, it's difficult. Anytime a disaster requires you to live under conditions foreign to you, it's difficult. Many times I wanted to move and come back when it was over. Thankfully, there was a second floor to retreat to and pretend none of this was happening. The progress I saw on a daily basis gave me hope that this would all be over soon, JP General Building, Inc. is the contractor to call when you want the job done and done well. "Thank you" to you and your staff for a job well done.

They door looks beautiful. They have always done an excellent job. They are fast, clean, and efficient. I would highly recommend

This was the third company I called for an estimate. J P General showed up right on time. Explained what they were going to do. Unllike the other companies I called, J P did not try to talk me into extra needed work done. The crew showed up promptly, The two men working the eaves layed plastic sheeting down in my car port, worked hard, no radio playing. They plastered my back balcony eaves, which means they had to come thru my house. The first thing they did was to lay plastic sheeting on my floor from the front door to my balcony. Very neat work, they were not sloppy. Clean lines working with the plaster. Same with the bathroom. All work finished on time.

We have used them three times before and they are incredible. They are exceptional. They are incredibly fast, clean, courteous and thorough. They do such an excellent job and they are so incredibly fast. They started in March and we kept having them come back to do additional work. When you call to get an estimate they are there instantly. They bring samples to make sure everything is exact. They pick up all the materials and they don't want to get paid until the work is complete and you are satisfied. They are incredible. Their price is reasonable and average. Compared to the quality they are inexpensive. We will use them for everything.

They were very good, very thorough, and very professional. They had a bit of a delay, but they were always in contact with us. When they finally arrived at a date and time they were right on time. They haven?t done any work yet, but we are strongly considering them.

They are very professional. They gave a detailed quote. When my husband first called them the receptionist spoke very well and fixed up an appointment and called back on time. The person who met my husband was very honest, decent, and true professional. We will definitely use them in the future.

They did an excellent job. They did some backyard remodeling, demolished a patio cover and sunroom and started on the service porch. They were really conscientious and they ran into a few surprises, which were typical remodeling and they were very conscientious about letting us know. We worked out change orders and got everything resolved in a timely manner.

The remodel from start to finish went as smooth as could be expected considering the extent of work performed. Jesus and his team were prompt and worked diligently to completion. They cleaned up after each days work as well as possible. I did authorized some extra work as some unexpected problems were discovered (dry rot) but the cost was reasonable. I provided a small downpayment and paid JP as work performed. All went smoothly. I choose to keep costs modest by not doing a high end remodel given the location of the home. (San Fernando valley).

Mr. Pena was very responsive and great to work with. He always returned my calls or had his office do so. There was a problem with the rotted frame supports for a large section of glass block at the entry side of house that he had his crew make extra effort to save so we would not have to replace all the glass block. He met the schedule and kept things on track through the whole process.

They did this all under the pressure of a homeowners association president, who is very difficult to work with. They were very professional, on time and responsive. Given the circumstances of the situation I think anyone else would have walked out, so I think they can work under any kind of circumstances imaginable.

THEY WERE EXCELLENT! THEY RAN INTO A FEW PROBLEMS WITH THE HOA, BUT THEY WERE PROFESSIONAL AND VERY NICE THROUGHOUT ALL OF THE ISSUES. I WOULD I HIGHLY RECOMMEND THEM

THEY ARE VERY PROFESSIONAL, COMMUNICATIVE, EFFICIENT, AND THEY DO GOOD WORK. THEY ALSO HAVE VERY CLEAN, AND POLITE SERVICE PEOPLE.