Bow Tie Carpet Cleaners

For the main visit the 2 young brothers arrived on time and were friendly and professional. The cleaning seemed fine, but what followed was a disappointment. They promised to clean the wool rug, remove the odor and return it within the week. When the time had passed, I had to call to ask about the rug. Response was somewhat vague. They said they would drop it off on Thursday at 2 pm. We did not hear the doorbell ring, and found the rug dumped on our front stoop, still smelling of cat pee. There was no other communication.

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They have also cleaned my couches sometime maybe in November. I am going to call them this week again for carpet cleaning. They charged me a little over $100 but it was less than $200 and that was for carpets in three rooms and a hallway. They paid attention to what I told them. I had told them about the problem areas that we have. I have three teenage boys and a toddler and I have dogs, so the cleaners had to go through an extreme amount of foot traffic. There are lots of spills and even though we have a neutral color carpet, it just looks like it is trashed. They paid attention to everything and when I came back, the carpets looked great.