Mr. Rooter Plumbing of Ventura County

They did a decent job fixing that, but then they tried to tell us we had another area that was broken. They talked about rerouting the drain line but never followed up with a proposal when I said I would get other quotes. I was proceeding and then decided to have a second opinion to camera the drain line, and they couldn't find any broken section of pipe. I was moving forward with over $10K job that was not necessary. Fortunately, I found out before.

Could not clean line and wanted $8,000 to breakout concrete garage slab, install new line and connect to mainline. Called another company who located blockage, dug out line, removed a section of plugged pipe and installed two way cleanout for future access for under $1,000.

Writing about Mr. Rooter is tough. The first time we used them, for what turned out to be a huge - and hugely expensive - job, they couldn't have been more responsive, timely, efficient, etc. The job in May was nearly the opposite. We had trouble getting someone to come out. After several calls they sent a supervisor to examine what needed to be done - he wasn't a worker bee, so he said he'd send someone out the next day. No one came, Then someone came out who said we needed some part - that he didn't have but would get and return. Didn't come back. Finally, many days and phone calls later, a guy came out and fixed it. In my frustration I told him the saga of events and he was equally frustrated because he lives very near where I do and would have been willing to come over any time to fix - but never got the call from them. This man did fix the problem. My greatest annoyance with Mr. Rooter is that they always want to sell you some super expensive service. Fist the plumber comes, discovers the problem, then sends for the supervisor to give you the nightmare scenario and close the deal. This is how we got involved with our first super expensive repair with them. Before I signed that contract I checked the Better Business Bureau and Angie's List, for reliability, and talked to a local inspector to see if the job really needed to be done. It did - and the inspector even rated Mr. Rooter's work highly. Still, on the two calls I've made to them since that time - both the water heater repair mentioned above and an earlier minor issue - they have found something seriously - and expensively - wrong with the plumbing under the house. On both of these occasions I called our very reliable handy man for a second opinion and he said they were nuts. Granted, ours is an older home, but I really don't like being "up-sold" every time I call the plumber. Maybe they're not as responsive now that they know I'm not biting on any more nightmare plumbing scenarios. What IS good about them is weekend prices. Since they have people on board seven days a week, it's not overtime if you need them on a Saturday, which, as I recall, is how I got started with all of this in the beginning.

Started with a slow drain in a bathroom sink and when it could not be opened further revealed that the concrete had to be taken up in the living room to reveal that the pipe was severely blocked. It was determined that the 4 inch pipe had rotted. Knowing after 50 years the other pipes were probably in the same shape, it was prudent to replace all. So jack hammering the living room and the other bathroom was completed to replace all the pipes and install a plastic 4 inch pipe which was done trenchless. The company re-concreted and replaced the tile. Would have been nice if they could have helped with the dust created by the jack hammering but after as week we feel that we are now back to normal. We did like the personnel that performed the service. They were very personable and proficient. Only negative really was the cost which seemed excessive to me but then over 50 years somewhat understandable..

I knew that being in a mobile home I needed a particular type. After I got home I checked the water heater and it blatantly said, and quot;NOT FOR USE IN A MOBILE HOME.and quot; Uh, what? My sister also needed a water heater one week later and it was half the price! Never, never use this company. Want a good one? Use Noyes Plumbing.

Larry Z. came to my home, put down the Mr. Rooter Plumbing floor mat, then he introduced himself. He wiped his feet on the mat and then put on his booties over this shoes before entering my home. After asking me questions about my plumbing issues he then took his time to investigate each one thoroughly and made recommendations on how to fix the issues. After he provided me with the cost to fix each item and approximately how long it would take him to fix them. I agreed to have him preform the work. The work was preformed with excellent and thorough workmanship. He allow me to ask questions after he finished and he cleaned up the small mess with clean rugs using disinfectant that he brought with him. He offered me several options for payment. I was also amazed on how clean his uniform was and that he was wearing a picture ID badge. I would recommend Mr. Rooter Plumbing to all my family and friends. Excellent Job, Fair Pricing and ON Time what more could anyone ask for. KEEP UP THE GREAT WORK AND EXCELLENT CUSTOMER SERVICE!!!!

I had a water leak in the concrete slab under my kitchen. I called a large Rooter company for a quote. They came out and gave us a quote to repair the pipe. The repair guy said they would have to jackhammer my kitchen floors that we just replaced. When we asked if there was other option, they said no. Their quote was over $15,000 for the repair only. When we told our neighbor they said there are other options and highly recommended Mr. Rooter who they used for the say thing. We called Mr. Rooter, they came out, found the leak and told us they could reroute the pipe. They also found two other pipes that were starting to leak. The repair man new his stuff and recommended repiping all of the pipes that were leaking or were about to. Their quote was $5000 total and included not just the one pipe that the other company quoted $15,000 for but included all of my other pipes also. They were in and out in a couple of days with no problems and my wife loved how clean they kept everything. I can not tell you how happy I am because we didn't need to rip up our new floor, they saved us $10,000 and they replaced my other pipes that were starting to go. I can't say enough great things about Mr. Rooter

Mr Rooter Plumbing Ventura are very experienced, high-quality and thorough people. They're not the cheapest in town, but they're certainly good. They are very good.

The provider came on Sunday to find a blockage of the sewer line, they were unable to locate on Sunday and returned on Monday and Tuesday and were able to do the repairs. They were very professional and on time, respectful of my property. They clean up after the repairs were done. Explain what was going on and how everything was going repaired.

In November 2010 Mr. Rooter replaced all of the Sewer Lines in the House to the Street. The Cold water line in the area they were working was repaired. Everything was fine until June 2012 we started to hear water running and all of the water faucets and toilets were turned off. We called Mr. Rooter to see of it was covered under warranty. They sent a truck out and they agreed that there was a slab leek in the area they were they were working. I showed them Pictures of the area they were working while it was still open and what I thought. Their leak detector was broken. Mr. Rooter sent a person out to find the leak and was unable to determine where the leak was. This is where Mr. Rooter stopped taking our calls. I would call from home and no one would pick up the line. When I did get through to the answering machine there was no call back. I used my Cell Phone to call showing a different number on Caller ID and the person on the end answered the phone Pacific Plumbing. When I told them my address they said they would send someone out. No one ever came. I called Rescue Rooter for an estimate and Rescue Rooter suggested that we go overhead and bypass the under Slab Piping altogether and they completed the Repairs.

Called the phone number from the website - referred by a neighbor. Showed up in less than the 60 minute estimate. Daniel Williams was professional, positive, and friendly. Took a look at the valve, answered all my questions (and I ask a lot of them). Explained options. Provided estimate on cost and time to fix. Costs was preprinted in a book which made me feel a lot more comfortable then just someone providing a number. Daniel left to get the part and returned within 15 minutes or so. Fixed the part. Checked that the leak was resolved. Found another leak down stream at another irrigation valve. Tightened that valve. Provided tips. Then did the walk through and again answer all my questions and providing tips, e.g. how often to replace water heater, name of the tool to replace kitchen faucet fixtures. Would call and ask for Daniel again if I have any more issues.

On 5/24 late at night and on the Memorial Day Weekend, I discovered that there was red liquid coming out of the toilet and when I checked the sink faucet that is what was coming out there too. I immediately called my husband to see the problem. He knew this was an emergency and went to the phone book and found the listing for Mr. Rooter. We called him in great distress. They came and diagnosed the problem being that our water softener had released its softening medium into the plumbing system and would have to be replaced. He said he would replace it with this super system that would also remove the chlorine so I agreed even though the price was way more than we could afford but trusted that he was being honest and it was the best we could do to take care of the problem. After the installation I checked the water from the kitchen sink with a softness meter which I own and discovered there was no softening whatsoever. Mr. Rooter watched me perform this check and assured me that the unit would begin softening it after several hours of operation. Softening never occurred so I began researching the system on the Internet. I googled the manufacturer and discovered that they train plumbing personnel to push this unit to their customers. The Internet also told me that in fact this is not a water softener at all. He had lied to us and had taken advantage of us. I contacted Mr Rooter and asked that the system be removed. He agreed to do so but said there would be a charge of $1100. I feel there should be no charge to remove it and a complete credit of the $2700 be given since deception was employed. In the final analysis I had lost a water softener and what Mr Rooter replaced it with, at great expense, was NOT a water softener. Take note that in trying to be fair you will notice that we only asked for a refund of the $2700 and not the full $4273 that we paid since we happily paid for the immediate emergency services they did of cleaning the pipes and water heater. On 5/29 I put the unit on bypass and the controller on "vacation" effectively stopping it's operation. I didn't want to be seen as using it when I wanted it removed. In the end what we are warning others against is that this company took advantage of an elderly couple on a holiday weekend emergency, in the middle of the night. We had nowhere to turn and had to take them at their word that all of this was what was needed to take care of our problem. We since have written to them and asked them to take back their Purifier at a much reduced price, but they never even answered us. We just want no others to be fooled by this company and taken advantage of the way we were.

The job was very fast and very clean.

Wonderful job, fast arrival and a super clean up afterwards. I would definitely use this company again.

Great customer service and serviceman Benjamin Rios came within an hour of me requesting service. Fast cleanout with augar and he left the toilet and area super clean. I would definitely use this company again.

Called the plumbing service since I had seen their advertisement to clear clogged drains for $79. Receptionist immediately promised to have a plumber here in about an hour. and quot;Yeah, rightand quot;, I thought but Joe (plumber) showed up on time. He immediately asked to see the problem, asked questions about if any other drains had similar problems, and surmised that the best course of action would be to try the 1/4 inch snake powered by electric drill. After several minutes, Joe was able to break through the clog and retrieve a large amount of hair that was the cause of the blockage. Service was performed quickly and professionally. Joe reminded us that there is a 90 day warranty if drain should cause any further problems. Home is a 20 year old condo.

It took 10 minutes to snake the sewer line from the back to the front of the house in February, but had to charge minimum hourly fee. The technician offered to come back and put a camera in the line as part of the original fee. It took us 4-5 weeks to schedule the camera due to our schedule. When the technician arrived on Apr 5, he brought the salesman with him. We were given a DVD of the sewer line and told we needed to replace the under house sewer line and the charge was $15,000.00 and would take 3-5 days. We decided to get other estimates.

The plumber is very respectful and helpful and very nice to talk to.

I called Mr. Rooter to simply have my laundry room drain cleared with a snake. Mr Rooter was running a special so I called and scheduled an appointment. I asked if they were able to run a camera down the drain as this was recommended to us several years ago by a different plumber. He was more than happy to schedule this and the area manager came over within 10 minutes, this is why I did not fail them on punctuality, the original technician also arrived when scheduled. Unfortunately that is where the quality ended. The technician first ran a snake through the drain, but did so unsuccessfully as my drain did not drain when he was done. After the snake the manager ran the camera down the drain and began to point out all the eroded areas in my pipe that were and quot;going to fail any time nowand quot;. They would not give me a cost estimate until the work had already begun, i.e. dig two 3'x3'x4' holes in the house and yard when I was already committed to having them do the work. Ultimately I called another Plumber - Paul Fisher Plumber. He came out and did the same thing as Mr. Rooter only it did cost a little more, but my drain actually drained and he made sure of this before he left. He also said my drain looked great and that I did not need to have any other work done to it at this time. This would have been a very simple sale for between 5-8 thousand dollars, if he had not been honest. Thank you Paul. Avoid Mr. Rooter and flock to Paul Fisher Plumbing.

Apparently Mr. Rooter and Affordable Plumbing were being broken up into seperate companies. The crew was distracted and not responsive. There wasn't any camera scan, before or after, to see if the problem was fixed.

We had some major work done. The only thing is that they put in a free earthquake valve and they said they were going to get a permit for the earthquake valve but they didn't do it. They finally did it here but I don't think anybody's ever been out to check it. We are no longer at that address. I don't know whether their price was less than other people. They were very good on responsiveness. I think they worked on a Sunday because plumbing job is a twenty four hour day job. I was happy with it.

Excellent service by the plumber, Steve, who was personable, knowledgeable and very efficient. I would highly recommend him and the company, which I have used in prior years.

It went very well. The service man (Wade) arrived within an hour of my call. The total time performing the service was about 35 minutes. The drain was cleared, the connections tightened, and the service was efficient and professional. The service technician was personable (important) and professional, and willing. He was very impressive, and I would have him back at any time. I asked many questions about other plumbing issues, he communicated easily and professional about them. His equipment (snake) was the CLEANEST I have ever seen. He verified that he was cleaning the designated lines, and questioned professionally about our knowledge of the clean-outs and plumbing connections on the house. When I expressed concern about the water leaking from under the sink, he immediately went to check the connections on the piping. At the beginning of the job he was clear about the cost of the job. He told me the price and asked if that was acceptable. If there were any downside to my experience, it would be that I thought the work was expensive. I had thought the 125 dollar an hour price from the other call I made was expensive, but it probably would have been cheaper if I had gone with that company (Carroll, in SB). The problem, of course, is that one is dealing with a minor crisis and it is difficult to shop around. In retrospect, the and quot;drain blockageand quot; consumer is in a difficult position. In my case, one company offers a flat fee, and the other hourly. It is difficult to get true value for pay in this situation. So, I'm happy with the guy who came out and the result. I'm not happy with the cost. BTW, I used Yelp, Google, and Angie's list to try to front load this transaction. I was not satisfied with the information on ANY of the services. I again communicated to Angie's list (which I pay for) that services should be more specific to my city, Santa Barbara. BUT, Google and Yelp were no better in this minor crisis for any information. Neither was the Better Business Bureau (a logo on the Mr. Rooter Yellow Page ad), which did know of the phone number and address of the and quot;Mr. Rooterand quot; that I called from the Yellow Page ad.

They came to unclog my main sewer drain / line. When the guy came out, he showed me this booklet where if I pay additional fee for some membership that I would get high priority and discount for future calls. So, I did since I always have some sort of plumbing needs. When I called them again for the same problem, they didn't even know that I paid for the membership and the guy that came did his song and dance about getting a discount through his manager even after I explained that I paid for this fee. It ended up being about the same price but took a lot longer to get him started because he wanted to charge me more and at this point, I just wanted to pay the same amount and have him leave as soon as possible. He also came days later when I called. If this was their top priority call, then I would hate to see what the regular guy gets! Anyway, when he was done, he left some of the sewage on my walkway and on the sidewalk!! There was toilet paper in my garden where the drain plug was and it smelled so bad, it lingered inside the house. Wow - I never experience such bad service and seemed like a con from the beginning. I called someone else to make sure it was done right and they only charged me $99 (almost half the price!) for the entire service - no hassle.

In early October 2008, a contractor was walking through our garage and asked if we were aware that our water heater had some major,dangerous problems. 1) it was installed incorrectly, 2) there was significant mineral build up covering the top of the water heater and the lines bringing hot water into the house which were compromising/weakening the unit. We called Mr. Rooter, they faxed over the original work order and then sent a very nice young man out to assess the damage. The first thing he said was that the water heater was installed incorrectly. He called his supervisor who immediately came out and said the installation was fine but it was the water heater itself that was faulty and that Mr.Rooter only gives a 1 year warranty on their work and on the parts including the water heater itself. We were way past the 1 year so they would redo the entire job for $1,800, but he may be able to discount it to $1500. We declined at that point. The next day I called the manufacturer of the water heater and was told, based on the serial # of the WH, there was a SIX year warranty on the unit. they suggested our plumber remove the old unit, determine if it was a faulty water heater or faulty installation. If the water heater was indeed at fault, the plumber could take it back to the distributor and have it replaced because it was still under warranty. I called Mr. Rooter of Ventura, relayed this story to them and was told I would have to speak to a manager. To date, I have left a number of messages with the office and the manager (Tony) refuses to call back. We are just hoping the water heater will hold out long enough until we can resolve this issue but I doubt we'll be seeing Mr. Rooter and manager Tony here anytime soon. From our point of view, we would like Mr. Rooter to remove the faulty water heater and replace it with a new unit. If the water heater is found to have factory problems, the cost of the water heater, according to the manufacturer, will be covered. If the water heater is damaged because of the incorrect installation, then we expect Mr. Rooter to replace the water heater at their expense. We've always been open to working with them on this, but they refuse to contact us.