FRIEDLEY'S SCREEN & GLASS

I hadn't used Friedley's before, but they came recommended. Brad showed up past my estimate appointment window. I had to leave but left the door unlocked with written instructions and a request for Brad to call me after he looked at the areas needing repairs. Didn't receive a call back so I called the office and eventually received a confusing estimate via email. I then called Brad directly (his number was in my phone) and we discussed what needed to be done and the cost. This is a small, simple job. For TWO WEEKS (four calls and two emails later), I tried to hire them. The office staff kept saying that Brad needed to talk to me before they can schedule an appointment for service and that he will call me back. Still no response at all! Not sure if they're too busy, don't want small jobs, disorganized, or a little of each. Regardless, they've earned another poor review.

They are cutting corners and no longer flexible when it comes to solutions.

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Absolutely atrocious customer service . . . . . I had high hopes after looking for some time to find a vendor that would fix (rather than replace) some crank windows we were having problems with. Friedley's were recommended to me by our window washers. I also decided to get some sliding screen doors, which have been missing since we moved into the house. A guy came out and seemed very knowledgeable -- my wife really dealth with him. They were supposed to com back on July 3 -- repair the window problems the first guy identified, and take pictures of the other window to figure out the brand so that we could move on with that. They installed the screen doors, but the older dope who showed up had no idea about the other work that was supposed to be done (which I also confirmed by phone with the company), wasn't vaguely interested in addressing it or call the shop or anything helpful like that. He actually had the nerve to tell me that it was OK because if he got done early he could go home -- how wonderful for him. For me, however, it meand an hour drive both ways to get back adn a lost day of work for sit and wait for another, totally unnecessary visit. That visit never came and the project sat unfinished all summer. I called and called over the course of TWO MONTHS --- I left 7 (SEVEN!!!!!!!) unreturned messages. Unbelieveably, TWO of them were with the owner, Brad, who told me on the two separate occastions that he would call me back by the end of the day -- only to NEVER call me back. Maybe he will read this -- HI BRAD!!!! The office staff was useless saying "all they can do" is to leave another message for Brad. I gave up and called Quality Windows, based on a mention in another (Yelp) negative Friedley's review. They came the next day, which really fit my schedule. If you have a busy life (or any life) and can't be put in the position of chasing people down to give them your business -- avoid this place.

unknown

If I had to have more windows done, I 'd go back to Friedly's, they're known in this town. It was really good, we love our windows, they way they open, they're just real nice. I have one complaint, there was one bedroom, a little space or something that shouldn't been because dirt can get through in there.

The personnel were very helpful, informative and efficient. The work was done efficiently and in a timely manner.

FRIEDLEY'S MOBILE SCREEN WAS FAST TO ARRIVE AT MY HOME TO MEASURE, AND MAKE NEW SCREENS FOR THE WINDOWS AT MY HOUSE. THEY WERE EASY TO DEAL WITH, AND SET UP MY APPOINTMENT AROUND MY SCHEDULE. GREAT WORK.