Innovative Heating and Air, LLC

Yesterday it was 112 degrees and so it was the perfect evening for our AC to go out. We tried cleaning the coils and all the DIY tricks we could think of, but when we woke to the house still being in the 80s we knew we needed a service call. Dereck Nail was familiar with my HVAC from prior to starting his own business so it made sense to give him and his team a call. He got back to me quickly, understanding the importance of our household of 5 relying on not just comfort, but safety as well, and said he could squeeze me in the same day between appointments. He arrived at 9 am, diagnosed the problem, and replaced the broken $30 part. He is handling the warranty paperwork as well. In a time of huge businesses that treat you like a transaction, it's nice to see a company that exudes the hometown feel while still maintaining a high level of professionalism. It's like the old family doctor who you can get to know and who will take the time to explain the issue and make proper recommendations. I will definitely continue to work with Innovative Heating and Air in the future.