Clark Heating and Air Conditioning

The price was a little bit higher than what we wanted to pay. Everything else was fine. My interaction with them was fine. The work was fine. They could lower the price.

Very good, they're very professional. I found their prices to be very competitive, the owner is very good - he's the one that comes up with the estimates. They're very good.

I wasn't a member of Angie's when I bought my air conditioning/heating unit from Clark Heating and Air about a year ago, so I'll mention it now. I took 5 bids before deciding on the one given me by Jim Lauppe of Clark in Orangevale. I had researched these units thoroughly online, including the wholesale prices of various brands. Jim's bid was was very reasonable. Both he and every technician that did the install was professional and competant, keeping the inside clean, even installing a sunscreen for a window at the back of the house that gets direct sun all day. In that same room, a technician managed to angle the a/c air flow from the vent so I'd receive it exactly where I wanted. I had bought one of the then-new "Nest" home thermostats and though it was a first for the Clark technicians, they figured it out and it worked perfectly. I learned later that a neighbor accepted a bid from a different company that I had checked out before deciding on Clark Heating and Air and paid an extra $7,000 for the same unit. My electricity bills have lowered approximately %18 since Clark installed the unit a year ago. Last month, Chris from Clark came to do our first maintenance visit. Professional and cheerful, he changed the filter, checkout out everything, even cleared leaves from on and around the outside unit. When I casually mentioned the problem I was having removing minerals and soap scum from a bathroom faucet area, he suggested what turned out to be exactly the right product. Were Chris available, he seemed to be exactly the type of wholesome young man I'd like to marry my daughter. The entire experience for this type of major purchase for a home could not have gone better. Clark Heating and Air of Orangevale will always have my recommendation.

3 days at approx 6 hrs per day, Mexican installers worked diligently w/ little oversite frm in house managers(?)not sure why they left 2 installers by themselves to perform all necessary retro Fit functions. Once job complete, inspector would not pass the gas line feed 'size'and Clark Heat n Air did come to survey this issue, but would bill me additionally for correcting the gas line conversion 'mishap'; I had to take out another 'city work permit' on my own time, for this modification (they claimed they were to busy) and they resubmitted a proposal for correcting this 'mishap' and would bill me additionally 1388.00$ for pipe upgrade and 'pan' installation; these 'mishaps' should have been included with a professional installation! Additionally, they would not get me on the calendar to get new line installed, even with my agreement to pay them! I was able to use my own plumbing contractor who billed less than 800$ for same work and now I'm working though 'Cal bond' to get some o this money back--the permit amount plus the 'mishap' amounts! Their lead sales man, Jim L was exceptional and in the beginning he found good solutions to difficult scenarios including 'suitcase' condensor coil (we did not want a roof mount) He was energetic about follow up on getting inspections to pass, but I feel he did not have an organized office. Clark has to date not refunded me the fees billed separately and never received explanation why they did not want to complete this work correciton. I used them as they were highly recommended by friend.

We have used Clark Heating and A/C (Jim Louppe) several times since 2001 for both our A/C and heating needs. Their service has always been outstanding. Our most recent experience was 7/25/13. We noticed our A/C line was backing up and dripping water on the wall and floor. To avoid further damage, we called Clark and requested an urgent service. They were able to fit us in and we received SAME DAY service. Jim called in advance to alert us he was on time for the scheduled afternoon appointment. His service was on time, professional, friendly, and he quickly resolved the issue. Our previous usage of Clark involved Jim in 2001 for replacing a fan blade and 2002 for replacing the outdoor motor. We also had another tech replace our furnace in 2008. We have always been very satisfied and strongly recommend Clark.

Clark showed up 5 days after we initially called. After diagnosing the prooblem, Clark's representative was very ambiguous as to the timing on the fix given a problem with the maufacturer. We were told it would be several weeks before we could expect anything. Clark's only solution was to recharge our broken system so that the freon could leak to the atmosphere but that will cost you $800 and is not guaranteed to work. After several weeks we call back to find that Clark knows nothing and has not followed up. We got the phone number for their supplier given they were not concerned with our problem. The conversation at this point became confrontational as we were not given the opportunity to discuss the matter with Clark's ownership. Instead we were only able to talk with the new receptionist who was not prepared to deal with the conflict. Clark's owners knew that we were upset but refused to call us back despite our repeated requests to talk with the owner. We just wanted to get an answer as to what the situation with the coil was and what Clark's intentions were as to charging for this work and what was under warantee.. We were told the expected deliivery of the replacement part was 2 weeks. So we waited 33 days before we called back on June 18th. We contacted Clark,s supplier on June 25th and found that the replacement part was due to be delivered on June 25th. Clark was informed that they needed to schedule the install so I could make arrangements to have someone present while we were out of town. So Clark's confired that the part was in and for us to call back on Tuesday to make sure the part was in and to schedule the work. Progress, right? Wrong!! When we call back on tuesday we are told that we need to call back on next Monday to schedule the install with their service department. Their excuse this time was that the rain had messed up their work schedule and they blew us off because we were supposed to be out of town. I told them how dissapouinted I was and that for once it would be nice if someone from Clark could call me to tell me when they would be here would be good customer service. Answer, I'll let them know. It is now 67 days since we first asked Clark for help I call back first thing Monday morning. It has been over 100 degrees for 3 days and it is 95+ degrees in the house in the evening. When I call back, the owner, Mr. David Ball finally has the courage to talk to me at which point he tells me that because we got upset with them and complained to the BBB, they would not help us and that they had no contractural relationship. We are now seeking another contractor to help but given the heat wave, no one can show up for two weeks.

see above

unknown

Very efficient service and the price was fair.

Our heater stopped heating this afternoon so I called Clark Heating. The man I spoke with said he'd have a technician call us to let us know he was coming as soon as he finished the job he was on. Within 30 minutes the tech had called and arrived at our house. He determined that the igniter was the problem and replaced it. Keep in mind this was after 3 p.m. on the Friday before Christmas weekend--we were very happy to get this fixed so quickly as we have company coming on Sunday. We've used Clark Heating for many years and this kind of service will keep us as customers for sure.

It was a very difficult installation that they did with ease. They had to redo the duct work and everything.

A gentleman named Chris came as scheduled and promptly tested my whole house air conditioning system that would not come on during 100 degree weather. He found a capacitor not working and replaced it. He also saw that my condenser coils were caked with years of dirt. He cleaned them and was finished within two hours. Before doing any repairs he explained thecosts and showed me how to clean the coils in the future. I couldn't be more pleased with a repairman.

See above.

I have used them for years. Their service is excellent and price is good. I trust them and wouldn't consider using anybody else no matter how good somebody else or specialist. I would continue to use them.

They came out to repair my heating unit and what I thought was wrong wasn't and it ended up being cheaper. I have used them before and will continue to use them.

.they did a good job. it wasn't to much. it relieved the problem.

Clark was the contractor I went with after getting quotes from 3 other contractors. I had misgivings about the first contractor which estimated the cost of a simular system at around $16k. Other contractors I had out where what I would say are larger operations with professional sales staff. Thier estimates were higher, probably because of higher overhead? After talking with David Ball the owner who came out to test and verify my old unit was not repairable I was thinking I would like to have them do the work as he was very staightforward with what was wrong with the unit and possible fixes. I decided repar was not a good way to go so aske that he prepare an estimate. He came back with a written estimate at very competivive price so it became a no brainer decision. They were able to get out and start work a day earlier then anticipated, got the design worked out for the locations of the registers and returns. They worked very hard with getting the attic access enlarged to accomadate getting the equipment into the attic and even with this kind of messy operation made sure that they placed tarps down and vaccummed at the end of each day. I am really happy with the install as I now can set the temperature lower then I did with our old system and still feel cool. All the folks that came by were very freindly and respectful of our home and time. I have already recommended them to others looking at possibly needing to replace thier old HVAC units.

The process flowed smoothly from start to finish.

They are outstanding. I used to use another company for the heating and AC work and I was being referred to Clark Air Conditioning & Htg by them. It?s a single family run business in Orangevale. I always use them now. They have done an outstanding job for me. I totally trust them in the house and they tell me the truth. There have been times where I thought that they have some things more serious going on and they have explained to me that it wasn?t that. It was some simple thing that cost me a whole lot less. They have always answered my questions on what was going on. The last time I called them was when a visitor felt that there was smoke coming out through my vent. None of my neighbors were having that. It was cold. It?s in the attic and I don?t go up there. So I called them up. They explained to me that it wasn?t smoke and it was the steam. It was because of the 95% efficient heater. My neighbors weren?t having it coming through their vents. They showed me the documentation on it. The technician then told me that he would do a cleaning so that I wouldn?t need to call him back for another year. Otherwise I had to call him back at the regular adjustment time. So I went ahead and did it a little early so that I wouldn?t need to make another service call. He had an opportunity to rip me and he didn?t have to do the service call. He could have come back another time to charge me again, but his company takes good care of their customers. I recommend them to anybody. I would definitely use their services in the future too.

THEY ARE A FAIR PRICED COMPANY. THEY WERE HERE AT THE SCHEDULED TIME. THEY ANSWERED ALL OF OUR QUESTIONS. THEY HAD THE WORK DONE IN A VERY TIMELY MANNER.