Repaired leak and fixed electrical. On time; on task; provided estimate prior to work and that’s what it ended-up costing, so no surprised. I’ll use him again and again.
Description of Work: Repair leak in hot tub components and electrical.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205
Charles N.
04/2017
1.0
pool cleaners
+ -1 more
they never responded to my message
Description of Work: fix leaks in above ground spa
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from AQUASTAR SPA SERVICE
Things do get a bit hectic from time to time what with Voice Maul ,Email and text messages However in an effort to reduce wait times there are simple instruction for everyone who call to fill out a service request form on my website. This does Two things It determines if you are a previous customer who then get priority treatment and the information in the service request form then gets printed out in the form of a work order. There is no indication anywhere that you even called.
Craig R.
07/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Rebuilt and serviced my 20 year old hot tub, saved me from having to spends $1000s on a new spa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Sharon R.
09/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Hired him to troubleshoot a leaking spa. He not only found the problem but corrected what a previous tech has messed up. He was professional, thorough, and worked very efficiently. I highly recommend this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$187
kelly A.
10/2014
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from AQUASTAR SPA SERVICE
Thanks [member name] for the Hat Tip This just goers to show how customers might be led to believe that component replacement is the only way to go. A skilled technician,in cases like yours, can repair rather than replace an expensive motherboard saving many hundreds of dollars
Diane T.
07/2014
5.0
pool cleaners
+ -1 more
We have used him many times. He definitely knows the spa repair business.
Description of Work: We have used Steven Bjerke for our spa repair for some time. It was very old but he kept it going over the years. I did not write a review sooner on Angie's List because Steve was our "spa repair guy" extraordinaire and we weren't going to change that. I didn't know he was on Angie's List until today so I had to write a review regarding our experiences. He is professional, dependent and competent in every way. When he told us we needed to replace, rather than repair our old one, we knew we could rely on his advice. He is the best.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerry H.
06/2014
4.0
appliance repair, pool cleaners
+ 0 more
unknown
Description of Work: My motor/pump was going out on our hot tub. AquaStar had already done some research on our unit before he came out and that was re assuring. He suggested two options: rebuild or replace. The rebuild option did not seem to be a good one although it was much cheaper, so the unit was replaced. Everything was neat and tidy when the job was done and it has worked fine since.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Jim D.
05/2014
5.0
pool cleaners
+ -1 more
I had a problem with my spa not heating to the proper temperature. Aquastar (Steve) was able to provide guidance to me via e-Mail that enabled me to fix the issue myself. This saved a service call charge and provided an education for me on spa settings and controls so I can avoid a similar problem in the future. Steve was very professional, he responded very quickly, and gave the right direction to solve the problem.
Description of Work: Provided guidance that enabled me to fix an issue myself - thus avoiding a onsite visit and avoiding possible replacement of costly components.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from AQUASTAR SPA SERVICE
Thanks (Member name removed) There are lots of situations such as yours where if the right information and photos, such as those you provided, offer a simple solution saving you money and me time. A Win/Win for both of us . I do not charge for phone fixes. But if you feel a gratuity might convey your appreciation , I do have a Paypal account. And I could tell you were very appreciative. Thanks again Thanks also to Angies List they are by far the best method of pairing customers and service people. The internal Email provision is just one example of the dedication of the Angies List network The kind of interest generated by participating on Angies List is is second only to the phone book. and I would be willing to bet might eventually exceed the phone book. When a customer says "I found you on Angies list" you know you are doing something right.
Tina D.
04/2014
5.0
pool cleaners
+ -1 more
Steve was very responsive via phone and e-mail. He was punctual and professional. He found the problem very quickly, made the repair, explained the issue, and gave me the faulty part he replaced. He also answered questions I had about other issues with the spa. All done in less than an hour. His fee was very fair. I highly recommend him.
Description of Work: Steve repaired my spa on two separate occasions within past few years, most recently in March of 2014.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$134
Theresa L E.
03/2014
5.0
pool cleaners
+ -1 more
See the above narrative.
Description of Work: Steve, the business owner, is a one person operation but he is very good at what he does. He started by doing a diagnostic on my spa's heating elements. I have a 20+ year old Cal X spa. I found out that there are only a handful of businesses that work on older above-ground/portable spas. Altho my spa circulated the water, the water did not heat up. He quickly found the problem, fixed it and put a new light bulb in the box that had the heater re-set button. He advised that it would take 18-24 hours for the water to heat up. I am waiting to see if the water gets hot. He assured me that the heater was working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Billy M.
03/2014
5.0
pool cleaners
+ -1 more
I cannot say enough good things about Steve. He answered his phone the first time I called, he was available for an appointment when I needed him, he arrived on time, got right to work, completed the job very quickly, and gave me a very fair price for everything. If you need someone to do some work on your above ground hot tub you need to call Steve. You certainly won't be disappointed. I will use him again without a doubt when needed.
Description of Work: My hottub was making an excessive humming noise. Steve quickly identified my issue with the timer running the motor and blower too long and fixed it. It's a 10 year old hottub and the jets were starting to deteriorate. He had all of the parts to replace the jets and at my request he also installed a UV light to clean the water allowing me to use far less chemicals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Larry F.
01/2014
5.0
appliance repair, pool cleaners
+ 0 more
Their service is good.
Description of Work: I used the pool service and appliance repair service of Aquastar Spa Service. They replaced the heater, control...they actually replace the heater two times a year.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael T.
08/2013
5.0
pool cleaners
+ -1 more
Steven arrived right on time. Analyzed the problem. Accomplished the repair. Tested and re-tested the functioning. Back briefed me. Left me with the an itemized invoice and marked it paid. He was courteous and wasted no time. I paid for his trip charge ($45.00) and 30 minutes labor. His rate was $90.00/hour.
Description of Work: Repaired an over-heated circuit breaker on an in-ground SPA electric heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
CAROL T.
09/2007
5.0
pool cleaners
+ -1 more
They were able to order the right motor and get it in stock very fast. When he came out, he detected the problem very fast and got everything done in a timely manner. I always use this company if I have problems with the hot tub.
Description of Work: They replaced my hot tub motor and drained and replaced the water in it.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Appliance Repair,
Electronic Gadget Repair,
Electrical
FAQ
AQUASTAR SPA SERVICE is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 12:00 PM
AQUASTAR SPA SERVICE accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
No, AQUASTAR SPA SERVICE does not offer free project estimates.
No, AQUASTAR SPA SERVICE does not offer eco-friendly accreditations.
No, AQUASTAR SPA SERVICE does not offer a senior discount.
No, AQUASTAR SPA SERVICE does not offer emergency services.
Yes, AQUASTAR SPA SERVICE offers warranties.
AQUASTAR SPA SERVICE offers the following services: ELECTRONIC CONTROLS, PC BOARDS, Spa HEATER, TOPSIDE CONTROL COVERS, PUMPS, BLOWERS & OZONE PURIFICATION.
LEAKS WHERE THE ORIGON CAN NOT BEDETERMINED.Moving of the spa, Cabinet repairs