RGS Energy

It went OK. They did a good job. Everything went very smooth and I haven't had any problems with the solar panels. The rep resigned about a month later. I tried to call them, but they haven't returned my call.

Great customer service at the beginning, liason and sales were nice and courteous, knowledgable. Process took very long, plan was to get the system installed before the end of 2014. Communication ceased for month and a half. Finally found out from our utility company that they heard the company was pulling out all their operations from California. Spoke to our liason finally and he said they are going out of business and he was no longer with the company. Long story short, very unprofessional, did not even contact us to finalize the ending of the job, or tell us that they were cancelling. Horrible experience.

Took over one year. Not local company, no local representative

RGS Energy failed to respond to our warranty claim and service requirement. After two weeks of calls, e-mails and promises for follow up from sales executives, RGS Energy's customer service group failed to perform. We finally resorted to an alternate service provider and I will never again use or recommend RGS Energy. It is a shame that RGS Energy failed to live up the the warranty commitments they acquired when they bought Carlson Solar. RGS Energy is a prime example of a company that is looking to sell you solar energy products but fails to perform when it comes to service and warranty repairs.

First let me start by saying I am an electronic engineer. I gave them a deposit of $250.00. They came out and did a "site survey" to confirm that what they saw on Google maps was in fact accurate and that the roof size was exactly as I had drawn up in AutoCad (A commercial drafting program) and converted to a PDF file. Their first proposal was for 15 panels and the "excuse" was for "fire regulations". Not true for a free standing unoccupied structure such as a detached garage. Their next plan was for a 22 panel system.After I reviewed it, it was simple to change one row of panels to make a 27 panel system. Just as a point of reference, each panel generates approimately 250 watts of energy. This means adding 5 more panels will generate another 1,250 watts or 1.25kw of power! Finally the sent me their "official" version of my design and asked me to approve it. Okay no problem it was my design. I received a notice that my permits had been approved on february 17, 2015. Today is March 3, 2015 and the "plan" was for them to be on my roof on March 9, 2015. I took vacation time from work so I would be home for the installation. Now, today I get an e--mail telling me that RGS has laid off over 100 workers, closed their sales office and would be using some other contractor to complete the work if I accept this change! In addition I was informed that a suggested alternate solar company would do the same job for $1,000.00 less and the same timeframe! As well as being an engineer I am also a buyer and this method of doing business suggests to me that they wait until the last minute to schedule as many jobs as possble to do a bulk buy and mass shipment. This has not been finally resolved yet so I may update this later.

Presentation, planning and initial contract signing were handled efficiently and professionally. The installation processes took 8 days, but the installers were only at the house for 4 of the 8 due to weekend/other commitment. Everyone I have had contact with has been courteous and professional. The system is in the final inspection phase and I am just waiting for SCE to do their inspection before the system can be turned on.

We were referred to RGS by a friend who is very happy with them salesman came out was extremely personable and informed. After comparing their price and services to several other suppliers we decided to go with RGS. They actually beat the other prices for us and we were getting an incredible per kWh price! We signed a contract with no hesitation. When it came time to start doing the design stage we got a phone call telling us that we were going to have to change a section of our roof at a cost of 8k. We have cement tile roofing that is only a few years old and when the engineers hit on the roof they found it was to brittle to walk on. We were extremely disappointed that this wasn't seen at the beginning of the process on the first site visit But we've decided to check with some other providers to see what they think prior to doing anything else. We have neighbors with the same roof who have Verengo.

They have a really good solar. The service was excellent and the pricing was excellent. My electrical bill is between $500 - $700 a month. For the first four months, it's been $1. I priced them versus five other companies and they were the best. The quality of their work was excellent. They were very professional. I have a twenty-year lease with them. We've already recommended them to three other people.

They were very good. They tried twice to figure out someway to do it, but there just wasn’t any way. There were no cost associated with it. They were just giving us an estimate.

I wouldn't use them if they paid me. They don't do what they say they're going to do. They asked for my e-mail password. They were supposed to do the work about 3 months ago and every day it was another excuse why they're not doing it.

We interviewed several solar companies and decided to move forward with Real Goods Solar for our project because of its experience in the industry and professionalism in providing a quote. The quote from Real Goods included re-roofing under the solar panels at the site of solar installation. However, when it came time to sign a contract, Real Goods refused to sign a contract including the agreed re-roofing and was unwilling to provide a reasonable warranty for the re-roofing. We spent 2 weeks working with them on this issue, but were unable to get an answer with respect to how to deal with this issue. Finally, I gave up trying to put in place a contract including the re-roofing and instead proposed hiring a roofer to do the re-roofing and moving forward with Real Goods for solar only --with NO changes to the RealGoods standard form of contract. Despite repeated attempts to contact both the sales person and the project manager, I was unable to get a contract, nor could I get anyone to update me on the status. I was told that the sales person was on vacation and the project manager was having medical problems. I decided to move my business to another company as I was very disappointed in the customer service. We spent 3 weeks getting nowhere. If the customer service was this bad before they had the sale, I can't image it would have gotten better after we were committed to Real Goods.

It took some time to have them come out for the service call, but things went well once they did arrive.

The technicians are knowledgeable and professional.

We are very pleased with the service from Real Goods. They have been very responsive and responsible since taking over for the company that originally installed and serviced our system.

They had nearly half-a-dozen people working, so the system was installed quickly. The only issue was that the system inverter malfunctioned and nearly had a meltdown. The company responded the very same day though and had a new inverter installed without issue which I thought was great.

The sales rep was the most prepared and thorough that I met, and they carried the specific line of inverters that I wanted. Furthermore, the installers were friendly, clean, and did a good job.

It was great. Real Goods worked with us in every way, did a good job, and explained everything well.

They were very professional, worked well with our roofer, and completed the work in a timely manner. The only minor issue was that some debris had been left over. Ultimately, they did an excellent job, and the system is still working fine. We can't say enough good things about them.

company never responded to my email inquiry.

Very professional, efficient and we are extremely satisfied with reduction in our electric bills.

My wife and I had spent 2-3 months looking into solar companies to help reduce our electric bill (and of course be more earth conscious). We had meet with several solar companies at the house and even a few at trade shows. Real Goods Solar was the 2nd of 4 companies that came to our house. We instantly felt comfortable with our sales rep (Sean) and felt the product they were representing was equal to or greater than the what we had already seen. At that point though we were not ready to commit as we still had 2 more appointments scheduled. After reviewing all of our quotes and the pros and cons of each company we decided Real Goods Solar was the best option in regards to price, product, and representation. The paperwork process went smoothly and within a few weeks our system was installed. My wife was very skeptical in regards to how the installation would look, however her worriesproved unfounded as the installed panels actually look quit nice and not "industrial" as she feared. we have had our solar working now for a few months and recieved our first new bill a couple of weeks ago, a 40% decrease. I have reccomended Real Goods Solar to several friends and family alread (one of which has already signed). Aaron - Tustin

.The quote was not as good, not price wise, but completion wise it was not as good as couple other quotes I received from other companies. Other companies gave excellent quotes and excellent prices. I may not use this company in the future.

Work was done very quickly and everything was left in good order. We were very pleased with the work and expecially pleased to get electric bills near nothing

No complaints, service was fast with install. With this install I have knocked off $60 from my previous electrical costs down to $140 from $200 on level pay. The initial down payment they are still refunding through my payment. I am not off the grid but even better i contribute to it with solar. The grid is slightly larger than i needed because it was calculated with previous SCE bills. We less usage now so SCE gets kind of a free ride a little bit

They were terrific. They were very professional and their service was beyond what we expected. They were very responsible. They were not the cheapest but they were reasonable.