Pristine Cleaners Orange County

I hired Pristine Cleaners Orange County for a post-construction cleaning on December 20, 2024, based on their claims of expertise in commercial cleanups and their advertised satisfaction guarantee. Over the phone, the owner, Jake, assured me that his team could handle the job, using backpack vacuums to remove all dust, including the dust settled on clothing. I specifically requested that they start in the master bedroom, bathroom, and closets to ensure we could move back home on December 21 after staying at an Airbnb. The quoted cost was $1,555.90, with an additional $68 for cleaning the backyard. The cleaners arrived late at 8:30 AM and left by 3 PM. When I returned to my home, I immediately noticed the dust on my kitchen counters. Upon further inspection, I realized the cleaners had not cleaned any of the rooms as promised. Dust remained on clothing, counters, mirrors, shelves, curtains, and other exposed surfaces. Even the backyard had not been touched. My wife and I had to clean the house ourselves before moving back in, despite having already paid for this service. I sent Jake photos and videos documenting the lack of cleaning and requested a full refund. He refused, offering only partial refunds of $150 and $200, which I declined. Instead, he offered to redo the job, which I rejected since we had already done the work ourselves. After I filed a chargeback with my credit card, Jake threatened to take me to small claims court and recharge my card. Pristine Cleaners failed to honor their commitment to quality and their satisfaction guarantee. Their service was not only substandard but also dishonest. I hope this review serves as a warning to potential customers—think twice before trusting this company with your home or giving them your credit card information.

Excellent service. Haidi and her husband took time and cleaned every bit of the house . I would recommend in the future.

The best. Such nice people. Hydey and her husband were the best. They were so caring for the place and for their work. Was blown away with their work. Bathroom was spotless. And sink looked better than when we moved in!!

Fantastic job done by Heydy and her husband. They went above and beyond to have my home spotless. Using them for the monthly service!

I could not have been more happy with these cleaners, they left my home sparkling. Super thorough job. Jake was very easy to communicate with and helped me find the right crew for my home. 100% would recommend.

fantastic!

Would recommend Pristine to everyone! I scheduled a move-in cleaning and in less than 12 hours Priscilla was there. She payed attention to detail and stayed extra to ensure I was satisfied. Could not recommend more.

I had Heydy and her crew clean up my apartment that was on this side of being a subject on Hoarders. Due to illness and a disability, I was unable to keep up with the housekeeping and let stuff go for a long time. Pristine Cleaners was very transparent with their pricing and upfront about any price changes ahead of time. In two days, Heydy and her crew took a disaster area of an apartment and transformed it to a liveable and moveable space again. This company did this without being judgemental about my situation. I am looking forward to have Heydy and her crew come in on a monthly basis to keep our home in good condition.

It was really good. The people are really nice and fast. Overall they did a great job and I felt comfortable having them. They were Thorough and efficient. Customer service is responsive, friendly and accommodating. I really appreciated their attention to detail. I will highly recommend this company.

They did a fantastic job and the customer service was great. They were reliable.

I recently used Pristine Cleanrs for a deep cleaning of my home and was extremely impressed with the results. Firstly, setting up the cleaning with Jake was very simple and easy. The team arrived on time, and were professional and courteous throughout the entire process. They were thorough in their cleaning, paying attention to every detail, and left my home looking and smelling fresh. Their prices were also very reasonable. Overall, I highly recommend Pristine Cleaner for anyone in need of a quality cleaning service.

The woman that came to do a deep clean of my house was very professional, did an excellent job, and I would highly recommend Pristine Cleaners and I will be using them weekly. Reasonable prices.