ORANGE PARK POOL SUPPLY

DO NOT USE ORANGE PARK POOL SUPPLY! We recently purchased a new home and as part of the process asked the previous owners to get a bid on a number of issues with the backyard pool, especially that the control panel in the home was not turning on the pool heater and the safety fence around the pool was not up to code with our licensing requirements. We looked at the bid, confirmed with them that the suggested panel replacement would resolve the heating issue and that the fence on the bid would meet our requirements and would be properly installed, and decided to approve the work. That was a huge mistake. To their credit they installed new pool light, a suction cleaner, and replaced some drain covers, all of which function. So the three smallest items on the bid they managed to accomplish. The new wireless control panel however does not turn on the pool heater. It does not turn on the pool lights. They ordered and delivered the wrong pool fence. They then returned that fence and delivered a new fence which 1) does not fit our space and drill holes without significant alteration, and 2) refused to adjust the fence to match the space and to install it. For two months we have been trying to get them to deliver us the safe, heated pool they said their repairs would deliver. Instead we have a new control system which does less than the old panel and a fence sitting in our backyard which does not fit and which they refuse to install. And when we call to ask them to address those issues, the owner called my wife a liar and told her they never said they would install the fence and that it was not their responsibility to deliver a fence that would fit the space, that we should just take what they delivered us and make it work ourselves. I am sure that if they care enough about customer satisfaction to even read online reviews, they will come on here and repeat that they never said they would set up the fence. In other words, I fully expect them to come on here and call us liars again. That is what seems to count as customer service to them. We would never have approved the bid without fence installation. If they had not told us that they would set up the fence, they never would have gotten our business. But now that they have our money, they have zero interest in completing the work or making sure we are happy with our service or pool. We also signed up for weekly pool maintenance and since the pool was too cold to use we monitored it to see if they were coming and the same palm fronds sat in the bottom of our pool for over two weeks. Their maintenance service is apparently just dump chemicals in and leave. No matter how low their bid is, it is not worth your time and energy dealing with this business.

They came and took measurements but never got back to us with an estimate.

I rent a house that comes with a pool guy. Unfortunately that guy does not clean the pool fully. There are always leaves floating at the top and plenty of leaves at the bottom plus a layer of dirt and bugs. They do not get there in between visits, that is how the pool looks once he leaves the day he comes to clean it. After a while of trying to figure out the best day to have a pool party when it was the least grimy. I decided to join Angie's list to see if I could find someone nearby who could clean the pool quick and throughly. While in the process of calling Orange Park Pool Supply, I was wondering if they were going to just want to come to clean a pool once, and was prepared to hear sorry we cant help you. Not only were they able to help, they did it same day within a couple hours. Wife could not have been happier when she got home. I am going to Orange Park Pool Supply out twice a month just because of the great service thanks to Dennis and the Pool service technician he sent out to me. Thanks again.

IT WAS GOOD. IT'S HARD TO FIND A GOOD COMPANY WHO DOES WHAT THEY DO. THEY'RE PROMPT AND THEIR PRICE IS PRETTY COMPETITIVE WITH EVERYONE ELSE. SOME OF THE CONDUIT WAS LEFT, IT WAS A LITTLE MESSY, I HAD TO CLEAN UP SOME PIPES AFTER HE LEFT.

THEY PROVIDED ME WITH EXCELLENT POOL CLEANING SERVICE AND MAINTAINENCE. THEY WERE FAST AND EFFICIENT. THEY ALSO HELPED ME WITH INSTALLING MY NEW POOL CLEANER. THEY ARE VERY NICE!

ORANGE PARK POOL SUPPLY DID AN EXCELLENT JOB. THEY WERE VERY EFFICIENT AND WE NICE ENOUGH TO HANDLE THE INSTALLATION WHEN WE WERE AT WORK. THE FILTER SYSTEM IS A WHOLE LOT BETTER THAN WHAT WE HAD!