Diamond Carpet Care

unknown

Diamond Carpetcare did an outstanding job for me on two heavily pet soiled area rugs. From the moment I set up the appointment with Bill to the return of my perfectly clean rugs the whole experience was a pleasure. Bills tech came exactly on schedule and worked very hard for over an hour on the rugs. We left them out overnight to dry.On the following day the rugs are much improved but there was still a small lingering odor. I called Bill and he immediately said he'd be out to resolve it. He did so and completely corrected the problem, delivering me two as good as new rugs. I really appreciated his outstanding customer service and great work and, most especially, getting two good as new rugs back.

I last used them June last year. I had to use them on several occasions once when I was still living in Orange and since I have been living in Riverside. They do a fantastic job of getting stains out of carpets. They are fair they are prompt, they are professional and they do a good job. I have had no issues with them whatsoever. I have had issues with two different Vendry's before where they said they cleaning, they sprayed some stuff over it and actually there were more stains after they cleaned the carpet than before. I called Diamond to come back out and I said and quot;You guys come out and take care of thisand quot;. They came out and got rid of the stains that Vendry actually put into my carpet. I need to call them again this summer.

BILL MASTERS DID A WONDERFUL JOB. HE PAID ATTENTION TO DETAIL, TOOK HIS TIME TO MAKE SURE EVERYTHING WAS DONE PROPERLY AND WAS VERY COURTEOUS. CARPETS LOOKED GREAT.