About us
Business highlights
35 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.919 Reviews
Showing 1-19 of 19 reviews
J A.
11/2016
heating & air conditioning/hvac
 + -1 moreThe owner was professional and thorough. He took measurements of each room and asked if there were any hot or cold spots that I would like adjusted. He created a plan for perfect airflow and adjusting the upstairs/downstairs temperatures individually. His crew was punctual, personable and hardworking. They covered the carpet and tile with protective material and cleaned up daily. The owner gave personal service to instruct us in using the new system. The system works AMAZING. On a hot day, I am cold in about 20 min. I love that I can turn on just the upstairs thermostat for hot nights. I like being able to control it with an app, too -- useful for pet owners who want to make sure their animals aren't getting overheated.
Description of Work: Replaced heating and air conditioning systems and all new ducts, created a dual stage system so I have a thermostat upstairs and one downstairs
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Yes, I recommend this pro
$15,000
Carol M.
11/2016
heating & air conditioning/hvac
 + -1 moreAll employees were very efficient and arrived promptly. The job was completed within a few days, as promised. There is only one item which remains to be taken care of and which we haven't followed up with DGL on because they were so swamped with new a/c installations during the summer. We have an extremely small and cramped attic. It was necessary to install a new duct for the master bedroom and abandon the old duct. The installers informed us that we would need to have someone remove the register and repair the drywall; however, when we contacted a handyman for this he said it would be quite expensive because he'd have to crawl up into the attic and remove the duct from there before he could remove the register and repair the drywall. I notified DGL on July 28th that I felt it was their responsibility to remove the old duct and we would take care of the register removal and wall repair; however, I have received no response from them. I have not followed up with DGL on this since I thought I'd wait until winter to do so.
Description of Work: They removed an old furnace and installed a new furnace and a/c. They also coordinated with a company that did our house insulation to assure that the job was completed properly. The insulator had informed us that a large area at the front of our house couldn't be insulated; however, Gene of DGL scanned it and found that it could be insulated and scheduled the insulator to come back to complete the job, which they did.
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Yes, I recommend this pro
$11,000
Response from DGL Air Conditioning & Heating
Kim B.
08/2016
heating & air conditioning/hvac
 + -1 moreI saw DGL as an approved contractor on the Edison website. Figured they MUST be somewhat decent. Scheduled an appt (they assigned Roger and he showed up within the timeframe cited). He was one of 6 bids for the job. He is the only one who didn't bother to look at my existing unit. He sat at my dining table the entire 1 hour 15 mins trying to push sales on me. Most of that time was spent trashing other companies. He said that DGL contracts with Home Depot, Costco and Lowes but yet he couldn't give the Costco pricing or the Home Depot pricing "because it's a conflict of interest." That was so odd since other contractors were more than happy to comply. Then he went on to trash Costco customer service. I found that odd since he clearly knows nothing about customer service and here he is attacking the one company that is KNOWN for customer service! I asked him several times if he wanted to take a look at my unit. He said, "Why? We're just going to replace it anyway." He didn't bother to see the shape of my unit, measure the opening, checked the capacity, nothing. He proceeded to tell me that I needed a new EVERYTHING: AC, duct work, registers, blah blah. Even a new heater (no one else said that). It's hard to believe anything he says if he's not going to check things out! He didn't even PRETEND to GLANCE at the existing unit! I had allotted 2 hours of my day for that appointment. Since it was clear he was not going to do the work (nor get the job), I didn't see the sense in wasting any more time on him & pushed him out the door. He promised to send me the estimates "that night." Of course I didn't get it. Just to test him, I texted him the next morning reminding him that I hadn't gotten the estimates. He didn't respond. It's baffling to me that certain contractors take the time to drive to a customer's house, sit there for X amount of time to make a sale, and then not follow up or follow through with the bid. Of all 6 contractors, DGL was the worse company we dealt with. I would never recommend them because they dropped the ball on the very first step. You only get one chance to make a first impression.
Description of Work: Estimate for HVAC system
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Response from DGL Air Conditioning & Heating
Sal M.
06/2016
heating & air conditioning/hvac
 + -1 moreCalled multiple times to schedule an appointment and both times they failed miserably. Lost time at work waiting for an incorrectly schedule visit.
Description of Work: If they cannot schedule a quote to replace existing AC system correctly, how can they be expected to install/service a system.
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Response from DGL Air Conditioning & Heating
David W.
03/2016
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: I already wrote a formal review.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Response from DGL Air Conditioning & Heating
Sal M.
09/2015
heating & air conditioning/hvac
 + -1 moreAndrew returned emergency call on HOT Saturday afternoon for a leaky AC. Friendly and knowledgable, Andrew explained the work to be preformed. Work was completed quickly and AC system was tested before leaving.
Description of Work: Cleared clogged AC drain line.
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Yes, I recommend this pro
$150
Response from DGL Air Conditioning & Heating
Jennifer C.
09/2015
heating & air conditioning/hvac
 + -1 moreI found this provider on the Southern California Gas and Electric website and they also boasted that they were an authorized Lennox air conditioning retailer. I made an appointment for today, between 8-9 a.m. I explained when I made the appointment that I would stay home from work in the morning to meet, Roger, the estimator. After 45 minutes, and no sign or call from Roger, I called the provider. After 10 minutes, I received a call back from Bridget that Roger "wasn't feeling well and tried to call me this morning." I explained to Bridget that that was untrue, as I have been waiting by my phone all morning. I clarified with her that no one from her company is coming to my house today. She said that was correct, but wanted to reschedule. I explained that I stayed home from work today to meet with Roger and would not have received a call if I had not called them first. She apologized. I told her to take my name off any mailing lists and to expect a bad review. As this provider can't even keep an appointment for a quote, I doubt they would be able to complete any job on time. I would not recommend using this provider.
Description of Work: The provider was supposed to come and give me an estimate for a complete system. New furnace, ducting, installation of air conditioning.
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Response from DGL Air Conditioning & Heating
Robert M.
09/2015
heating & air conditioning/hvac
 + -1 moreOur central AC went out around 3PM on Saturday afternoon in the middle of the heat wave. I had good experience with DGL in the past and called them. As senior citizens with various health concerns, we were rather worried. Andrew and Chris responded to our home in less than an hour. They replaced the capacitor and two fuses and got things working again. From the initial call to completion was less than 90 minutes!! It was a wonderful experience.
Description of Work: Fast response to AC outage. Could not be happier with the response time on a Saturday. The work was done in less than an hour by Andrew and Chris. What professionals. Highly recommend!!
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Yes, I recommend this pro
$264
SANDY C.
04/2015
air duct cleaning, heating & air conditioning/hvac
 + 0 moreunknown
Description of Work: New duct
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Yes, I recommend this pro
$2,100
Response from DGL Air Conditioning & Heating
Vanessa S.
02/2015
heating & air conditioning/hvac
 + -1 moreThe guys did a great job of installing the system yesterday. I had a new system installed in a rental house I own and they were very nice to the tenants, they put down drop clothes inside and outside, they filled all the holes in the exterior walls with foam insulation and cleaned up all the loose cellulose insulation at the end of the day. The only thing I noticed that I wasn't delighted about (but I understand) is that the flowers along my driveway were stepped on to get into and out of their large trucks and to unload the equipment. They had two HUGE trucks and I have an old narrow driveway. They couldn't really help but step on the flowers. It was hard to get an estimate visit scheduled due to the distance from their Orange County office but it's worth trying to work around Gene's schedule. Because they've been trained and certified as acceptable contractors for the utility company rebate programs they look at things holistically. I was delighted when Gene, the president suggested I consider installing attic insulation at the same time. DGL could provide a discount to the insulation installation price when they installed it the same day as the heat pump install. He provided me with the paperwork for the rebate and a separate proposal and bill too. He made it super easy. Everyone was very professional. Thank you Gene, Emilio, Branden, Kali and the fourth guy I didn't get the name of. Blair
Description of Work: DGL installed a brand new heat pump air conditioning and heating system.
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Yes, I recommend this pro
$5,700
Response from DGL Air Conditioning & Heating
Vivian P.
02/2015
heating & air conditioning/hvac
 + -1 moreThey were wonderful. They're small, little business. I had to use them through my community association, but I will tell you that they were very good. It wasn't anything I had control over, but I did use them and paid a little extra for several other services done by them while they were here. They were very very nice people, family business. It was through the association, and I have a small condominium converted apartment unit and I had to replace my heater. The association paid for about $975 or $1000 of it and then I upgraded it to a little better system, and I paid about $900 more for it, and they changed out my vent. It was sort of a little specialized deal because these were converted units, so it was a little bit more complicated. They did a wonderful job. First of all, they were very courteous, and they were having to deal not with just with me, but also with the community association. So, they had to get approval from them first. There were some delays but it was nothing that was their issue, it was our issue on our end, because we had things like there were pavings at the parking lot and so we had a delay thing. I have no complaints about what they did. They were very professional. There were some delays but they were not delays that were caused by them. They were caused by the community association because we had a three-way communication going on. As far as myself, personally I think they did a great job. I'm basing them on my personal interaction with them, not their interaction with the community association. I would hire them again. I found them to be very reputable. I think that's probably the part, they're very reputable, very professional, very friendly, very very helpful. I had a baseboard that needed to be cut down a little bit in order for them to put a new intake grill on and the guy that was here, he just went ahead and did it for me. He cut it down for me so that we could put the new grill on that it was fit. It was very hard to find the grills that I wanted to fit because these are old units going back to the 70. So, the one grill had to be special orders. They've been around for a long time. I looked them up also on Nielsen, I can't remember where else and I had they had good reviews of what people say. You might take a look at Yelp too to see what they're saying. I was pleased with the attention to details that they did for me.
Description of Work: They do heating and air conditioning.
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Yes, I recommend this pro
$1,800
Response from DGL Air Conditioning & Heating
Pax P.
12/2014
air duct cleaning, heating & air conditioning/hvac
 + 0 moreMichael fixed the problem with our furnace. Other companies claimed they cannot fix it, and can only replace the furnace. One contractor even on Angie's list who had many more ratings told me, that I have to change the furnace and the ducting, have me a quote of $14,000. Michael, Jean and Andrew are very honest. Their quote is $1,100. They fixed the problem in a few hours. Mike even came on Saturday evening for diagnosis, and came back on Monday evening after getting the parts. This is the company I will call again in the future.
Description of Work: Michael fixed the problem with our furnace.
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Yes, I recommend this pro
$1,100
Response from DGL Air Conditioning & Heating
Stewart S.
08/2014
heating & air conditioning/hvac
 + -1 moreThe work is complete and we are very satisfied with the product and services. Completion of the final details took somewhat longer than anticipated, but we were never without a good working system. ,
Description of Work: DGL has installed a new AC/heating unit that has been functioning very well. Quality of equipment and workmanship has been excellent There were some issues remaining on completing qualifications for a rebate from our electrical utility (Southern California Edison Co.), but DGL has provided the rebate as specified in the original contract.
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Yes, I recommend this pro
$8,800
Diana W.
05/2014
heating & air conditioning/hvac
 + -1 moreThey were fine. I am still using them, because I have a contract with them. So they have to come out for two years and check my heating and my air conditioning.
Description of Work: I have used DGL Air Conditioning & Heating. They put in a new heater, air conditioner and added a duct.
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Yes, I recommend this pro
$10,000
Response from DGL Air Conditioning & Heating
David W.
04/2014
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: I first met Gene Loflin (the owner of DGL) when I was looking to replace my entire HVAC system. He was one of five different companies I engaged during my diligence process. | |First off if you are looking to purchase a five figure HVAC system, I would highly recommend selecting a vendor that is SCE Platinum Certified (there are only a handful of these in the Los Angeles area). These vendors are held to a much higher standard and are required to perform rigorous testing and calculations to ensure the equipment you purchase is able to efficiently deliver the required air flow to all areas of your home and isn't either over-sized or under-sized. Then upon installation, a third-party inspector is required to come out and confirm the system is actually delivering what it was designed to do. | |Though this process is incredibly time-consuming and may seem like overkill, given the amount I was spending, I simply didn't want to leave anything to chance. Just the initial quoting process took about a week to complete. Gene showed up for about 90 minutes and performed a number of measurements. Then he went back to his shop to perform additional calculations and ultimately delivered a quote a few days later. This was a far cry from some other vendors who literally showed up for 5 to 15 minutes and produced a hand-scribbled quote for $14k to $18k. I very much appreciated Gene's thoroughness and diligence as it gave me great confidence that the job would be done right. | |I also really appreciated Gene's ability to take advantage of both manufacturer and utility company rebates. Using these programs, Gene successfully drove down the cost of my project by approximately $4k. In fact, by the time I took the rebates into consideration, Gene's pricing was either lower or on par with all other companies I looked at. | |After I finally selected DGL, Gene sent another team of technicians to my home to perform several hours of additional testing and calculations. Through this testing he was able to downsize some of my technical requirements, driving my price down another $400. A week or so later, installation began. Overall, I could not have been more pleased with the install. His crew was incredibly meticulous and careful (always wearing booties in the house and thoroughly laying down plastic to avoid damage to my flooring). They even installed decking in my attic to make my unit more accessible for future servicing. Upon installation, he and a third-party performed diligent testing of the system to ensure my home was getting sufficient air-flow throughout. It was during this process that they uncovered a significant flaw in the manufacturer's suggested settings that was causing my system to occasionally trip. Rather than simply ignoring the issue, Gene sent a technician who spent over 12 hours trouble-shooting the issue and driving the problem to resolution. At the end of the day DGL delivered a carefully designed, highly efficient HVAC system at a very reasonable price. I could not be happier with my experience and highly recommend DGL. |
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Yes, I recommend this pro
$14,000
Response from DGL Air Conditioning & Heating
mimi S.
04/2014
heating & air conditioning/hvac
 + -1 moreDGL Air Conditioning helped me prove to the bond company that the previous a/c guy had place an incorrect size unit as well as incorrect combination of furnace/ coil/condenser. I accidentally found that out when I tried to register my products and was told that that particular furnace /condenser would not give me the energy rating which was stated in my contract. I had a hard time finding another company who would go against another " good old boy in the club" Then I found Gene of DGL Air Conditioning. Gene, the owner of DGL Air Conditioning , did the required testing which all a/c company should do before making a recommendation as to what size unit is correct for the square footage of a house. Many factors are taken into consideration such as type of insulation a house has, high ceilings vs low, open spaces, etc. . I had been sold a four ton combination unit with incorrect combination furnace, coil.condenser. The previous guy asked how many square feet in my house and what size unit do you have now? i told him and he just said, "Yep that's sounds right" Gene's calculations showed I need a 3 ton combination as well as a different combinations of furnace, coil, condenser.. Gene is also a man of high integrity and honesty as he resisted to the pressure that the first installer made when he went to see Gene to try to have him change his "numbers" as to what my house actually needed so that I would be unable to prove to the bond company that I had been sold the wrong units. Gene's INTEGRITY and HONESTY helped me save my case and I had the first company take their equipment and give me back my money. I prevailed because Gene refused to bend under the pressure. Of course, I used Gene to install the correct size unit. I want everyone to know what a professional Gene is and what a great man he is personally. The a/c industry does not regulate themselves and we the lay people are at their mercy. I got lucky to have found DGL Air Conditioning. It's company that does not cut corner. They do their homework. If you want an honest company that does the work correctly the first time and doesn't try to cut corners and cheat you, look no further DGL is the one to call. You'll save yourself a lot of heartache and money in the long run.
Description of Work: DGL replaced a brand new system which had been missed matched. Wrong size unit, Incorrect combination of products which did not give correct as stated in contract energy efficiency.
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Yes, I recommend this pro
$13,000
Response from DGL Air Conditioning & Heating
Kathy T.
07/2013
heating & air conditioning/hvac
 + -1 moreDGL did an excellent job repairing our AC unit and therastat that went out on a 100 degree day. With a child with special needs in the house, we were desperate to get it fixed ASAP. They came out that day and were very professional and did an excellent job getting it running again. They are very honest and caring and we would highly recommend their service!
Description of Work: Repaired Air Conditioning unit and thermastat
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Yes, I recommend this pro
$100
Response from DGL Air Conditioning & Heating
Roger H.
12/2012
heating & air conditioning/hvac
 + -1 moreThe install went fairly smooth, with some hickups and delays, but nothing not considered normal. The crew was very friendly and professional and worked hard in the heat we were having. Gene did the full heat load calculations on the house and sized the new system properly and had it approved by SoCal Edison. Install went smooth and the A/C and heater have worked great since. With all the rebates at the time we ended up only paying about $5,500 for the whole system.
Description of Work: Shortly after moving into the "new" house, the A/C stopped working. Come to find out its super old and just needs to be replaces. Had a complete new A/C and gas furnace installed with new ducts.
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Yes, I recommend this pro
$10,500
TIM K.
05/2005
heating & air conditioning/hvac
 + -1 moreEXTREMELY PROFESSIONAL COMPANY THAT I WOULD RECOMMEND TO ANYONE IN ORANGE COUNTY. VERY DEPENDABLE AND VERY PUNCTUAL. VERY NEAT AND ORGANIZED AS WELL, DID NOT MAKE A MESS.
Description of Work: THEY CAME OUT AND DIAGNOSED THAT MY HEATER WAS BROKEN AND REPLACED IT WITH A NEW HEATER.
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Yes, I recommend this pro
$750
Contact information
1235 W Collins Ave, Orange, CA 92867
www.dglair.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Heating Oil,
Dryer Vent Cleaning,
Insulation
FAQ
DGL Air Conditioning & Heating is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
DGL Air Conditioning & Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, DGL Air Conditioning & Heating offers free project estimates.
No, DGL Air Conditioning & Heating does not offer eco-friendly accreditations.
No, DGL Air Conditioning & Heating does not offer a senior discount.
Yes, DGL Air Conditioning & Heating offers emergency services.
Yes, DGL Air Conditioning & Heating offers warranties.
DGL Air Conditioning & Heating offers the following services: Installation & repair of heating & air conditioning units. commercial ventilation & refrigeration. Energy savings agreements.
Contact information
1235 W Collins Ave, Orange, CA 92867
www.dglair.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
8:00 AM - 5:00 PM