Alan Smith Pool Plastering & Remodeling

Great job, great service, great price, great people, great company of professionals.

It went great! Every day I had an e-mail on what was happening that day or the next. What to expect, who was going to show up and what time. If the workers were going to be late, I was contacted immediately. They asked for money as the services were provided, per contract. We had one minor problem that added a little bit of money. It was handled very well and professional. When ever I called, I immediately had a return call and a visit from the superintendn of the job! We had three bids and they were the highest. It was well worth it. You get what you pay for, is my motto! Great job and we are very happy

They did a tremendous job. Pool looks just as we talked about. They were great and would def recommend to friends and family.

Did an amazing job. Pool looks great.

We were not impressed with the company we used 8 years ago, so we contacted several pool companies to remodel the pool. Many of the pool companies we interviewed either never showed up for the appointments or didn't follow through with the quotes. Alan Smith pools were extremely professional from beginning to end. They were super responsive, pro-active and did everything they said they would do it on schedule. We are very pleased with the end result and highly recommend them.

The job was the best contracting experience my wife and I have experienced in over forty years in the same house. The design was professional. Communication/scheduling was beyond expectation (way to go office and crew). The demo was neat and clean. The detail on the tile installation was amazing (remember: I've seen hundreds of installations). The pebble finish is absolutely gorgeous! My wife is super pleased and so am I.

Contractors showed up on time, worked well and were well supervised by Alan Smith personnel. Both contractors and Alan-Smith personnel were polite and explained what and why as they worked to finish the job on time. Alan-Smith personnel followed up to see that all the work was done correctly. Old friends think it looks like a new and better pool and new friends think we just put a poolin.

The entire process went very well. Prompt notifications of when workers were expected to come and go to the job site and professional management of the job site made the process go extremely smoothly. Excellent back office support and customer service made communication with the company very easy and pleasant.

We recently had our pool replastered by Alan Smith pools and it was a very good experience. We had three other pool companies give us quotes, We decided to go with Alan Smith because the price was fair and the sales experience was much better then the other two companies, George was fantastic to deal with. They started the work 07/02/15 and completed it 07/13/15 We have pavers around the pool and in front of the house they were real careful not to get any thing on the pavers and when they left the property it was the same as it was before they came except I have a new pool and it looks fantastic today. Thank you Alan Smith.

We used them 20 years ago and decided to use them again. They are great!!! The price is right for the job!

The contract was quoted and defined at 7 weeks with a completion date of June 20th 2015. Today it is July 22nd and the pool is left incomplete. As an owner of several business, I understand 'setbacks.' But to have lack of response, 19 total days of inactivity on my project, tasks not met or followed up as stated by someone titled a Project Manager, and for management not to follow up with a customer as requested is beyond unacceptable. I am satisfied with the quality of the coping, decking, and plastering at this point. I am disappointed in the lack of professionalism for the amount of money I invested into this project. My first Project Manager was removed in week #1 for not returning calls, advising of status, etc. The 2nd one is even worse. He has not hit a date, followed up with a status, etc. I have had to repeatedly voice my frsutration and follow up like I am *&%^ Project Manager and Alan Smith is my customer. Three weeks ago I asked for management to return my call to discuss the poor service and did not receive a call back. I was only told that "Managers were in meetings." At this point, I am seeking another company to finish the job and pursuing legal actions and communications with BBB. Yelp will also reflect my feelings about this company's service and naming the individuals directly.

The quality of the work was superb. The sales rep was great - helpful with making suggestions when I struggled. The owner even came out to provide input since he has 30 years of experience. The project manager was pleasant but I had to stay on top of him in order keep the project going. I had some issues with the heater after it was installed but they were right on it and got it resolved. While I wish the project had not been so costly, there were not unexpected cost over runs and I believe I got my money's worth.

I would highly recommend them to anyone in need of a pool remodel.

They came out to give me the quote and took all the information and measurements and then went back to their office. It took a few days for them to prepare the finished quote but it was very detailed and complete. When I hired them I scheduled it to my schedule and then needed to postpone a few weeks, no problem. They had the work scheduled to start then had to postpone due to machine failure but told me it would be 2 days. The next day they showed up without calling to start. I called them and they said the equipment got repaired so they started. I wish they would have let me know but I wasn't going to postpone it any more. All the workers were very police and professional and it was a pleasure to have them in my yard. The tile crew was meticulous and did a great job. They finished on time and I am very happy with the results. The only complaint is that the supervisor didn't call me enough to let me know when they found problems or changes that needed to be made. He improved after I complained to him.

It went excellent and it came out nice. I would recommend them.

I am very satisfied with the work done. Alan Smith had super professional initial consultation (Brett) and helped me throughout project on decisions to be made. Alan Smith laid out the work, price and work schedule and then kept to it. They warned me about things that could go wrong before it happened. Ok, they then did the work on schedule with really good workers. Whether it was pool tile, or plaster or the the demo it went down as scheduled. Overall, everything is working as promised and it looks great. I have had lots of work done on my house over last 10 years with many contractors and I rate these guys in the top 10% of all contractors I have worked with.

This company goes above and beyond call of duty. I needed to get to the tile store to select a new tile for the spa. I didn't have the time to get there so the owner of Alan Smith went for me. He took pictures of my spa, went to the tile store, selected a few tiles that were the best match he could find and dropped off the samples on my doorstep. His selections were great and we were able to move forward with the project. They were on time, professional, and got the job done when they said they would. Price was in the same ballpark as two other companies. I would highly recommend these guys.

We contracted with Alan Smith Pool Plastering to repair a pool that was about 20 years old. We had some miscommunications with the salesman Richard Leahy but Alan Smith himself made the commitments and they were all kept. We were Ray Cassey and George Orozco oversaw the work and it was done on time and on budget. The pool looks beautiful.

Alan and each one of his crews from beginning to end was fantastic. My pool looks beautiful! No job runs perfectly and this one was no exception, however, the couple of times that I had concerns, Alan Smith and his colleagues listened and took care of the issues on the spot. They were easy to get a hold of at any given time to answer questions. The onsite crews were respectful, thorough, quick, clean, efficient in their use of time and respectful. No damage was done to my property or belongings and where there are stepping stones I feared might break with their equipment, they kindly covered with planks to protect them. The price that I was quoted was inline with other quotes I received and feel that I got a great job at a good price. I felt that I was dealt with fairly and honestly and would recommend Alan Smith and his company to anyone needing pool work. And, in fact, have already recommended to many neighbors . . . you go Alan Smith!

The Alan Smith Pool company resurfaced our pool with a pebble stone. The stone we were sold at the time included Abalone and various shells. Afterward, during contract signing we were told the Abalone was extra, by $1,000. The salesman was new, they said. The actual demolition only took a day but the workers kept emptying the waste into our plant beds. We had to replace a lot of greenery after it died. The pool is finished but there are white patches throughout the surface.

Very poor customer relations and timliness

I can't say enough good things about this company. It was very professional, from start to finish. The workers did their jobs promptly and efficiently. I was in communication with someone from the company at all stages of the work. I received phone calls, emails, or personal contact letting me know what to expect next. They are very knowledgeable and have been in business many years. I would recommend Alan Smith Pools to everyone and will use them again if I ever have the need.

The GOOD, the NOT-SO-GOOD, the UGLY...here's how my project went. It was a very rocky and drawn out process, but in the end Alan Smith Pools came through for a reasonably acceptable conclusion. THE GOOD: There is much to like about Alan Smith Pools. 1. SECURITY: You get the security of a large pool contractor, who is solidly insured, bonded, licensed, and who handles all phases of the project in-house rather than subcontracting things like demolition to other contractors that may not be insured to the same level against mishaps. 2. COMMUNICATION: They generally communicate efficiently, sending a concise email notification from the main office the day before each crews is due to arrive. There were, however, some serious exceptions as noted below. 3. SATISFACTION GUARANTEE: They will persist to remedy any customer concerns until you are satisfied. 4. PRICE: Prices are pretty good. I obtained five quotes and they were right in the middle. 5. THE ALAN SMITH SHOWROOM: They have an excellent showroom where you can see all their offerings in "real life" rather than relying on photo catalogs. This makes a huge difference when choosing tile and finish. 6. PEOPLE: All Alan Smith personnel that I interacted with were very polished, professional (with some exceptions on the communication front as noted below), and pleasant. 7. DOCUMENTATION: They provide a comprehensive contract. Be sure to read and understand every word. It protects both you and Alan Smith Pools. 8. CLEANUP & CARE FOR YOUR PROPERTY: They do a very good job of cleaning up after themselves and minimizing impact on your home and yard. THE NOT-SO-GOOD: Some things should have and could have been MUCH better. 1. ADHERENCE TO SCHEDULE: At the time I signed the contract I was told my pool would be down for 2-3 weeks. As things turned out, all I had at three weeks was a big, ugly hole in the ground as nothing but the demolition had been completed. My pool was initially drained 5/12/2014 and the final water conditioning was completed yesterday (7/19/2014), so my 2-3 week project took 8-10 week to complete, depending on how you define "completed". My pool was first swimmable again on 6/23, but quality issues ultimately meant re-draining it. 2. QUALITY: When the pool was initially completed, there were large sections of waterline-tile grout covered in blue plaster up to the middle of the tile, large chunks of blue plaster on the surface of many tiles, and the plaster finish was totally unacceptable (e.g., About 5% of the pool looked like the Color Sparkle Quartz finish I was sold and the balance looked like ordinary colored plaster). ASP's representatives suggested that everything was within "the norm". I did not agree and subsequently pushed them to "make it right". Ultimately, they re-drained the pool and acid washed it to produce the appropriate finish and to remove plaster from the tile and grout. They of course credited my final bill for re-draining the pool and performed the acid-wash at no charge. After the acid wash, about 80% of the pool's finish looked as it should. Unfortunately there still are many well defined boot prints from the plaster crew embedded in the bottom of my pool which did not come out with the acid washing (for some reason, the prints are highlighted in a significantly lighter color than the surrounding plaster, so they are highly visible). It's definately still not what I would consider "good", but it is "good enough" that I can now live with it. I probably should have pushed them to make it better, but at this point I'm just too worn down by the whole experience and don't want to think about it further. Ironically, I hired Alan Smith Pools specifically because I thought they, more so than the other contractors that quoted the project, would get it done in a hassle-free manner without having to be "managed" extensively. THE UGLY: 1. COMMUNICATION: Communication was excellent up through the demolition phase of the project. At that point, no amount of phone calls and emails over a two week period produced any answers as to when crews would return to finish he job. What promises I did obtain went unmet. After two weeks of getting the runaround I started posting my experience to Angie's List and "coincidentally" the next day communication from ASP intensified and there was a sudden and heightened commitment to get my project done. Communication was good for the balance of the project. This is a very good thing for you as you can be assured of at least one route to action with ASP if you happen to encounter similar issues (i.e., they care about their reputation and will work to protect it). With smaller contractors that may not even show up on Angie's List, you would not have this option. I should also note that ASP became extremely busy right during the time when my project was due to begin. This is not a legitimate excuse for poor communication and breaking promises, but, based on my other interactions with them, I believe under more typical circumstances you probably would not encounter the severity of issues that I experienced. SUMMARY: I suspect Alan Smith Pools is generally a much better contractor than my experience would suggest. Communication is generally good, but can be extraordinarily bad at times when they are very busy. To their credit, they care about their reputation and will work hard to make sure you are satisfied. Aside from communication, the biggest issue is that quality was initially a solid 'F' and was considered acceptable by ASP until I pushed them. In the end they remedied the situation to a minimally acceptable level, but overall it was not the experience I expected when hiring Alan Smith Pools. Hopefully your experience will be better.

The bid was competitive with other bids. The crews were professional and cleaned up the yard daily. I would definitely recommend this company.

Choosing to remodel our pool and back yard and having little idea what we wanted, the Design Specialists at Alan Smith's provided valuable help. They gave alternatives, suggestions and with their on-site visit, developed with us a plan that met all our desires. Once starting the job, they maintain a steady progression of the different elements of the project and finished on schedule with no surprises. We are extremely happy with the final product.