Alan Smith Pool Plastering & Remodeling

4.7(
171
)

Pool and Spa Service, Plaster, Pool Sales Construction and Installation,

... +3 more

About us

There’s A Reason Over 35,000 Families Have Trusted Alan Smith Pool Plastering Since 1981 We Always Insist On Doing Every Job Exactly Right. *No cheap sub standard cements, aggregates or pigments in our pool finishes *No sub-contracted, unqualified & inexperienced plastering finishers(We only have an “A” team) *Every job is run by a team of experts and has a dedicated project manager. *No inflated pricing, all estimates come from a company price list. Quality work at a fair price. What a concept! Yes you have dozens-maybe even hundreds of options- for resurfacing and remodeling your pool. And the question we get all the time is “why should we go with Alan Smith Pool Plastering?” To be up front with you, we’re not the cheapest contractor. We’re also not the fastest. If you are looking for fast and cheap, head down to the Home Depot or Lowe’s or call around to some of our competitors. That being said, our work is not exclusively for the rich and famous either. In fact, our typical customer has a 15,000 gallon pool, makes between $75,000-$100,000 in household income, and spends between $5,000-$15,000 with us on their pool and spa renovation.(yes several choose to upgrade and remodel their entire backyard with pavers, patio covers, masonry and outdoor lighting) In other words, we cater to people who can afford to do the job right the first time. People who want the job to outlast their lifetime, and we don’t want to save a few dollars by using cheap materials and labor instead of quality products and an experienced work force. Here’s what your really need to know. Our pool surface warranty is 10 YEARS because once we resurface your pool it is NOT coming off since we use advanced pool prepping technology that creates a high strength bond. Most of our jobs are from past customer and referrals from friends, neighbors and family-they like us enough to come back. We do a really good job-and we have since 1981. We DO NOT clean pools. Call us to discuss your project.

Business highlights

43 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated

Services we offer

Pool & Spa Leak Detections, Pool Plastering, Resurfacing & Remodeling, Major Pool And Backyard Renovations Pool Design & Construction, Pool Tile & Coping Interlocking Pavers, Concrete, Travertine And Flagstone Decking Pool Equipment-Pumps, Filters, Heaters, Automation, Salt Systems, Alternative Sanitation Systems. Outdoor Living- Firepits, Outdoor Fire Places, Masonry, Landscape Lighting Rockwork-Rock Slides, Grottoes, Rock Features, Leak detections.

Services we don't offer

Pool Service or Small Repairs. Fiberglass refinishing. Vinyl pool liner replacements. We do not paint pools or spas.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.7171 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
3%
2
6%
1
5%
Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.5
punctuality
4.6
Write a review

Filter reviews by category

Showing 126-150 of 171 reviews
Hans T.
03/2021
5.0
pool cleaners
  + -1 more
Excellent Professional crews
Description of Work: Pool replaster
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Harriet P.
10/2020
5.0
ceramic tile, plastering
  + 0 more
Great.. just as promised!
Description of Work: Pool replaster
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Alfred M.
10/2019
5.0
plastering, pool cleaners
  + 0 more
Re plaster pool and spa
Description of Work: Pool & Spa Service and Repair
Rating CategoryRating out of 5
Yes, I recommend this pro
Henry L.
10/2019
5.0
ceramic tile, plastering, pool cleaners, swimming pools
  + 2 more
Very good.
Description of Work: Pool & Spa Service and Repair
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$22,000
mary H.
01/2018
5.0
ceramic tile, concrete repair, plastering, pool cleaners
  + 2 more
Excellent experience!!!
Description of Work: Redid our pool
Rating CategoryRating out of 5
Yes, I recommend this pro
Joe B.
05/2017
2.0
pool cleaners
  + -1 more
Stay tuned!
Description of Work: We are currently in the process of installing a pool and spa with Alan Smith Pools. Prior to choosing Alan Smith we received 3 other bids. Alan Smith price was fair and we decided to use them because of the excellent customer service. Or so we thought! Fast forward to today. The last time anyone from Alan Smith was at our job was to pour the shotcrete 4 weeks ago. The next phase to be completed is the coping and stacked stone around the spa. Our project schedule had those listed to commence the following week on 4/21. As of today we still have not had anyone show up to install the coping. Look, I get it, schedules change and dates move around but that’s where communication should come in. What’s the point in having a project manager if they don’t follow up on changes with the schedule/job. Our particular project coordinator has never answered the phone when I call and very rarely will return text messages (and when he does its days later). Once we finally do hear from him (which is usually days after we reach out) he has communicated a new date for the coping but when that date rolls around no one shows up and we hear crickets once again from him. The date has now moved 4 times and we still have yet to have anyone show up! I have called the office twice to try and get any information possible (since my project coordinator pretty much completely ignores me) and can’t seem to get anywhere with that approach either. As of now I am so completely frustrated and disappointed in the lack of customer service from this company. If you want to be ignored and kept in the dark during your job than Alan Smith is your company. I’m sure once all is said and done we will have a beautiful pool but a company is only as good as their weakest link and that’s why I give 2 stars. Beware!
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
mary H.
02/2017
5.0
plastering, swimming pools
  + 0 more
Excellent!
Description of Work: Rehabbed my 1950s swimming pool
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barton A.
04/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Great company! Great service!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Tom K.
03/2016
5.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tony S.
01/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Installed people tec. Job went very well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Laurelyn M.
12/2015
4.0
pool cleaners
  + -1 more
unknown
Description of Work: I hired Allan Smith Pools to relocate and replace my old pool equipment. The initial contact with Brett was great, but once the project started things went downhill. My project manager was very difficult to reach and no one was keeping me informed or communicating with each other. Due to this lack of communication I was sent a bill when the project was incomplete and non-functional. Ultimately, we cleared most of it up and the quality of the new pool equipment was good with the exception of a replacement drain cover which was improperly installed. I am now waiting for my pool service repair person to replace it again for which I will incur an additional charge.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
$12,000
Sean C.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Just got bids. Contractor is on my short list to hire.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Alan Smith Pool Plastering & Remodeling
Thank you for your consideration of our company. Please call or email us with any questions regarding your proposal. Respectfully, Jeff Smith Director of Residential Sales & Marketing
mary H.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Response from Alan Smith Pool Plastering & Remodeling
Thank you for the great rating!
Marian B.
04/2015
5.0
concrete repair
  + -1 more
.
Description of Work: They resealed the seams between the concrete slabs in the deck around the pool. And it went very well; they showed up on time and did a great job! The deck looks like new.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,050
Response from Alan Smith Pool Plastering & Remodeling
It is very important to protect your decking and tile by re-applying mastic every few years. The mastic keeps the water from penetrating behind the pool coping. Once the water penetrates, it can cause the soil to lift and the coping to come loose from the pool. Thank you for using our company for your repair and remember that the mastic needs to be addressed and inspected every few years. Respectfully, Jeffrey Smith Director of Residential Sales & Marketing They resealed the seams between the concrete slabs in the deck around the pool. And it went very well; they showed up on time and did a great job! The deck looks like new.
Evelyn M.
03/2015
4.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Alan Smith Pool Plastering & Remodeling
Thank you for taking the time to write a review! Respectfully, Jeffrey Smith Director of Residential Sales & Marketing
Joanne O.
08/2014
4.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Alan Smith Pool Plastering & Remodeling
Thank you for the review. We appreciate the grades for professionalism and quality. Our pricing is very competitive when we are bidding against other qualified, legitimate contractors. We use high end materials in all our pool surface products. Everything from our cement, marble, pebble, cement additives, color pigments is only the best. We use premium white cement is brought in from Canada and is the purest and whitest on the market. We use inorganic, UV resistant, color pigments that also hold up to the harsh pool chemicals. All these materials are factored into our price. They also allow us to offer a 10 year warranty on all pool surfaces. The industry standard is a 5 year warranty. We hope your project went well with whichever contractor you went with. Respectfully, Alan Smith Pools
Barbara C.
06/2014
5.0
ceramic tile, plastering, pool cleaners
  + 1 more
.
Description of Work: Resurfaced the pool from plaster to pebble tech and replaced the tile and reconfigured the pool entrance for my friend.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10
Response from Alan Smith Pool Plastering & Remodeling
Thank you for the nice review [Member Name]!
Margi M.
10/2010
5.0
fencing, masonry, plastering, pool cleaners
  + 2 more
It has been a good experience so far. There have been a couple of odds and ends along the way. Most of the work is pretty well done. There are a couple of things that needs to be tuned up a little bit. However, they have been very responsive when we had issues. It has been pretty good so far. They are on the higher end when it comes to their price, but you get what you pay for. The quality of their work is good. I would consider using their services in the future too.
Description of Work: I am currently using the services of Alan Smith Pools for pool service. We have an in-ground Jacuzzi that is about 22 years old. So they are going to re-plaster and remodel it. We are having them do multiple things. They are doing masonry work. We have also had them subcontract for repairing our fence. They are going to replace the whole fence at the back of the house.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Paul D.
10/2010
5.0
pool cleaners, hardscaping
  + 0 more
Project went well -- was on schedule from the beginning and all work was completed as expected. Overall quality is very high.
Description of Work: Completely retiled and plastered pool and also reset brick surround.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,500
Rick L.
09/2010
5.0
pool cleaners, hardscaping
  + 0 more
They are reliable and show up when they say they are going to. Everyone is neat and pleasant to deal with. Their work is excellent and I highly recommend them.
Description of Work: They did a small repair for my pool. They refinished the pool back in 2009.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christine S.
09/2010
4.0
pool cleaners
  + -1 more
They did a good job and kept the work area clean.
Description of Work: They resurfaced the pool with a gemstone finish. They left part of a problem, they did not put the lights back in properly. I thought their pricing was good compared to 2 other estimates I received.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Alan Smith Pool Plastering & Remodeling
Hello Member, We pride ourselves on high quality work and maintaining a safe, clean work environment. It's good to hear you had that experience with our company. -Alan Smith
Steven S.
07/2010
5.0
pool cleaners
  + -1 more
He did a fine job and his price was reasonable. Everything went fine with him and I had no problems.
Description of Work: Alan Smith Pools did a resurfacing of our pool about five years ago.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Alan Smith Pool Plastering & Remodeling
Thank you for the kind words Member. -Alan Smith
Mary B.
04/2009
1.0
fountains
  + -1 more
Salesman showed up as scheduled. Promised estimate in 2 days. I practically had to beg for the estimate. It took three weeks and about 4 phone calls before they faxed a pre-printed estimate with 4 typed lines (with no sketch). I requested more information, sketch, materials quoted and never heard back. I even provided a competitor?s extensive quote and they still could not proved more the first estimate..
Description of Work: Reqested an estimate.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Response from Alan Smith Pool Plastering & Remodeling
Dear Member, Thank you for your feedback. I appreciate your candid critique and apologize for our lack response to your inquiries about the estimate. Please know that this is not how I operate my business and I apologize that this happened. If you ever have a pool or backyard project in the future, I would be happy to personally provide you with a timely, clear, detailed estimate. Cordially, Alan Smith
Miriam C.
11/2008
5.0
plastering, pool cleaners
  + 0 more
So far they are doing well. They show up on time and are doing a very good, clean job. The plans were revised at our request with no problem. They don't ask for any money up front and the price is fair.
Description of Work: We wanted to get our pool re-plastered at our home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Alan Smith Pool Plastering & Remodeling
Member, Thank you for the positive comment. I hope you like the beautiful Blue Diamond Gemstone Pebble finish and the new tile we put in! -Alan Smith
GRACE B.
04/2005
5.0
pool cleaners
  + -1 more
WE LOVE OUR NEW POOL. ALAN SMITH'S CREW WERE SO FAST, PROFESSIONAL, NEAT. . . WE CAN'T SAY ENOUGH. THE END RESULT IS BEAUTIFUL AND IT WAS AN EASY, PAINLESS PROCESS. WE WOULD DEFINITELY RECOMMEND THEM TO OTHERS.
Description of Work: ALAN SMITH POOL PLASTERING REPLACED OUR OLD BLACK BOTTOMED PLASTER POOL WITH A NEW GEMSTONE PEBBLE FINISHED POOL.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,995
Response from Alan Smith Pool Plastering & Remodeling
Hello Member, Thank you for the kinds words. I hope you are still enjoying the Blue Granite Tahoe with Aqua pebble finish. I remember we tiled your pool and spa as well. I am glad to hear it turned out so well! -Alan Smith

Contact information

227 W Carleton Ave, Orange, CA 92867

http://www.alansmithpools.com

Service hours

Sunday:
Closed
Monday:
5:00 AM - 5:00 PM
Tuesday:
5:00 AM - 5:00 PM
Wednesday:
5:00 AM - 5:00 PM
Thursday:
5:00 AM - 5:00 PM
Friday:
5:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
Licensed*

Trade License Number
571196
Trade License Locale
California
Trade License Authority
California: Contractors
Trade License Expiration
06/30/2025
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Pool and Spa Service,
Plaster,
Pool Sales Construction and Installation,
Pavers and Hardscaping,
Patios,
Natural Gas Lines

FAQ

Alan Smith Pool Plastering & Remodeling is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 5:00 AM - 5:00 PM

Tuesday: 5:00 AM - 5:00 PM

Wednesday: 5:00 AM - 5:00 PM

Thursday: 5:00 AM - 5:00 PM

Friday: 5:00 AM - 5:00 PM

Saturday: Closed

Alan Smith Pool Plastering & Remodeling accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Alan Smith Pool Plastering & Remodeling offers free project estimates.
Yes, Alan Smith Pool Plastering & Remodeling offers eco-friendly accreditations.
No, Alan Smith Pool Plastering & Remodeling does not offer a senior discount.
No, Alan Smith Pool Plastering & Remodeling does not offer emergency services.
Yes, Alan Smith Pool Plastering & Remodeling offers warranties.
Alan Smith Pool Plastering & Remodeling offers the following services: Pool & Spa Leak Detections, Pool Plastering, Resurfacing & Remodeling, Major Pool And Backyard Renovations Pool Design & Construction, Pool Tile & Coping Interlocking Pavers, Concrete, Travertine And Flagstone Decking Pool Equipment-Pumps, Filters, Heaters, Automation, Salt Systems, Alternative Sanitation Systems. Outdoor Living- Firepits, Outdoor Fire Places, Masonry, Landscape Lighting Rockwork-Rock Slides, Grottoes, Rock Features, Leak detections.
Pool Service or Small Repairs. Fiberglass refinishing. Vinyl pool liner replacements. We do not paint pools or spas.

Contact information

227 W Carleton Ave, Orange, CA 92867

http://www.alansmithpools.com

Service hours

Sunday:
Closed
Monday:
5:00 AM - 5:00 PM
Tuesday:
5:00 AM - 5:00 PM
Wednesday:
5:00 AM - 5:00 PM
Thursday:
5:00 AM - 5:00 PM
Friday:
5:00 AM - 5:00 PM
Saturday:
Closed