Pool Supply Unlimited

I rarely write reviews - except when inspired to do so. It usually aligns with an extremely positive experience or the opposite. This experience was the opposite. Only purchase from this company if you are willing to take a monetary loss over any issues that may arise with your purchase. Here’s the timeline of our UN-positive experience: 1. Pool heater arrives damaged 2. PSU argues we did not follow shipping protocol (untrue) 3. PSU makes us pay for return shipping 4. PSU freighter choice shows up without proper lifting equipment 5. Father (75 years old) helps load heater onto truck 6. Father (75 years old) complains and is verbally assaulted by PSU freighter choice 7. PSU refunds us only a portion of our total 8. PSU charges us a restock fee for a damaged heater they can’t resell 9. Three week experience thus far 10. We’re out $340 and still need a new pool heater The entire experience is documented with emails and pictures. They took a defensive stance on a shipping procedural technicality that simply wasn’t true. This company plays defense over costumer service and the right to get what you paid for.