Design Windows & Doors INC

While the overall quality of the windows was great, the process was long and painful. We ordered two windows and one slider with blinds inside The sales man added laminated glass at our request and then we found out later that you can’t get laminated glass with blinds inside. We paid for the balance of our windows and then needed a refund for the laminated glass and that took forever with many back-and-forths with our sales guy and the main office. It was extremely frustrating! The time was lengthened by a second remeasure and that guy said the slider would not fit. After a third remeasure it was decided it could but the process was delayed. The install was scheduled for one day but took them six hours to do one slider and a kitchen window so they couldn’t do the third window that day. They rescheduled for the following week But then canceled the day before and pushed it out another two weeks! The installers were good and professional but the process was less than desirable! I therefore cannot give a recommendation for this company. We actually ordered two additional sliding doors from another company AFTER we had already purchased the three with Design Windows and that company got those 2 sliders/windows installed and completed without issue BEFORE our first install was even scheduled with design windows. So there you have it. If you want a pleasant experience with windows or doors I recommend a different company who will deliver on their promises!

After having an issue with his supplier the contractor without any cost to me gave me upgraded windows on a rush basis and did excellent work. I had two homes done, a total of 13 windows installed in one day Very professional, careful with your property and clean up afterwards.

unknown

I am happy with it. I was not happy with the company, but I was happy with the product. Basically, it all boils down to being that they told me I was getting a specific style window which was supposed to be a high-end window and my home is an older home. It is cinder block so it is kind of different with odd sized windows and stuff. I ended up having two different style windows and only one is the top-of-the-line one and the rest of them are lower-end ones. It was basically a lack of communication on their part. They did not tell me that. Other than that, the windows are great. They are a lot better than what I had before. The price was a pretty good price.

All dealing with company went well. only comment is that only the first bid the salesman did not enclude the sales tax so the final price was a little shocking. The price was still very good. The worki was part of a home improvement loan w/CalVet and at the end the company did not want to wait the three days for their payment. In our case this was no problem, but for some this could be. This something that should be discus befor hand.

They did it in 2 days, I am still amazed at how fast they worked and how smooth the installation went. I love my new windows and sliders and the dust in my home is down to a minimum now.....awesome windows.

unknown

The quote from James was very competitive and he was informative, punctual and professional. I was a bit weary after reading these reviews and decided not to move forward. I was quoted with Milguard windows and I've heard they aren't bad. I just with with a more competitive offer.

Overall it went terribly wrong!

The sales person, JR Pentolino, the owners son, very friendly and professional made an excellent first impression. They were not the least expensive; however they promised a lifetime guarantee, outstanding customer service. And he is a likeable person. The job was rescheduled twice; the lead on the job was over 3 hours late. We were promised a two day install it was over four and over 10 visits to get the casings in-the casings were painted with different color paint, the job was sloppy. The owner Joe, and his son, JR came out to personally inspect and gave their word that it all would be fixed. After several more attempts we gave up. The quality of work on the casings and installation was not even close to what was promised. After several more attempts to get information, doors and windows fixed that malfunctioned in the first 60 days - and getting no response, we made a report to the Better Business Bureau. The 12 foot $3,000 slider was reinstalled-However it took several visits and more of our time to stay home and wait for the worker as Design windows did not send him with the right materials. I have requested copies of the square footage and e-values of the windows so I can finish my rebate with DWP, they have not followed through. We have made several calls to design windows and doors, following the procedure - so they can call the manufacturer, the manufacturer will not take calls from consumers, no return calls. Today, I spoke to the owner on the phone; he yelled through the phone - "What did you think would happen when you called the BBB on us! Find your own way to fix the problems..!!!!" I would not recommend this company. They lack integrity, make promises they can't keep, do poor quality work and refuse to follow through.