Personal Plumbing, Heating & Cooling

Everything went very well. Maintenance man was very prompt, fast and seemed efficient and was friendly. Did not try to sell me anything I didn't need and answered all my questions

The technician arrived on time, was extremely professional and very patient taking time to answer my questions regarding what I should be doing as a homeowner to maintain my system. He started by sticking his head in the opening of my attic to look at the ducts & assessed what could/should be replaced. Then he inspected my AC unit, assessed its age and "state", opened the electrical panel to review the wiring, checked the refrigerant/flow and explained the basics of maintenance. We ended up going inside to look at the air filter and while their he conducted a similar inspection on my furnace. While my AC was running he used a surface thermometer to read temps at several of my registers. He took the time to explain how to clean my coil with a hose from the outside of the condenser and to take care not to use too high pressure. In the end he made suggestions feel genuine and not like some high pressure sales tactic. I had a very positive experience and when he left I was happy to leave an A+ assessment on Angies list; however, when I reviewed what was supposed to be included in the "$39 for a Spring Air-Conditioning Tune-Up" that I paid for I realized I didn't do a good job in holding him responsible for executing everything in the package. $39 for a 20-point Spring air-conditioning tune-up Calibrating and leveling thermostat <- Didn't need doing I guess Cleaning filters as needed <-- COMPLETE Lubricating and inspecting bearings for wear <-- didn't happen (maybe it didn't need to?) Cleaning indoor coil (if accessible) <-- don't think it was accessible Flushing and treating condensate drain with anti-algae product <-- didn't happen Inspecting condenser coil <-- didn't get opened to look at Monitoring operating pressures of refrigerant <-- COMPLETE Inspecting safety devices for proper operation <-- COMPLETE Inspecting disconnect box for proper rating and installation <-- COMPLETE Monitoring volts and amps on fan motor <-- Not sure Tightening all electrical connections <-- COMPLETE Inspecting and testing contactor for burns and/or pits <-- INSPECTED Inspecting electrical for exposed wiring <-- COMPLETE Inspecting and testing capacitors <-- INSPECTED Inspecting fan blades <-- COMPLETE Cleaning condenser coil and removing debris <-- Didn't happen Inspecting service valves for proper operation <-- COMPLETE Measuring temperature difference between supply and return <-- COMPLETE Inspecting duct work for energy loss <-- wasn't thorough Monitoring compressor for proper amp draw, volt draw, and wiring connections <-- Not sure Reviewing the list after he left I wish I would've insisted a better assessment of the ducting in my attic & that they cleaned the AC condenser coil. I don't think there was any willful negligence on the techs part to get out of work, and ultimately I think I paid a fair price for what was completed. Even though Excel Air missed a few things from the package I would use the company again and would even recommend them to friends with the caveat to make sure you know what services are to be rendered before they arrive (and not after like I did).

It was good. It took them less than two hours to complete the job. There were no additional costs. I really liked the guy -he was very professional and honest.

That was fine. Nothing special he came and cleaned the filter.

The inspection was performed and a report on the system that everything was functioning OK. I was also given an estimate for the recommended work. The estimates for the work included two price options: A lower price for each item if I had the work done while the technician was here and a higher price if the technician had to return at a later time. I am immediately put on guard when I have a "Today only price" and a higher price at a later date. There were three recommendations: Replace "Contactor" $280 today or $360 at a later date Install locking caps $75 today or $125 at a later date Install safety switch secondary drain pan $220 today or $270 at a later date IF I ACTED THAT DAY I COULD SAVE $180. I chose not to have the service done. I then contacted Metropolitan Heating and Air Conditioning. The came out recommended the locking caps and safety switch and did them for $88 and $196 respectively. Their total price for the two items was $284 compared to $295 if I had had the work done the day Excel originally did the inspection. Including the inspection the cost from Excel was the total for those two items would have been $344. The most expensive item was the replacement of the "Contactor" for $280/360. The representative of Metropolitan at my request checked this part. He said there was no build up "something" (I can't recall what) that might warrant a replacement but since it was working fine and there was no noticeable problem he recommended against the work. As someone who is not sophisticated in mechanical matters I rely on professionals to make recommendations. I now believe that the "Contactor" replacement was not necessary at all and I find the "incentive" to have the work done TODAY constitutes unwarranted pressure to agree to a repair that was not needed. Clearly the difference in the price on the two items repaired was close - except for the $49 inspection. I have copies of the quotes and work orders and if the system permits will attach them to this review. Basically I would not use Excel Air Corporation in the future because they have lost my trust. I wonder how others who took advantage of this special "deal" faired? I look forward to seeing Excel's response.

the heater is under the house and he had no issue going under there. replaced the filter that i provided. stated heater was in good condition.

The provider did not perform a complete service assessment. He told me that the Freon did not need refilled.

Work was performed as expected

This company is wonderful. The price was very reasonable and a lot less expensive than a couple of other companies I talked to. They replaced our larger air conditioner a couple of years ago. They do great work and use good products. I would absolutely recommend this company to anyone. We are very pleased with them.

It was fine. My wife was at home at the time.

Went very well. Service tech was professional and knowledgeable. He also recommended that we look into a new furnace since ours was outdated from 1972. We had no idea it was that old of furnace.

I hired them based on the Angie's list coupon do come and do an inspection and tune-up. We bought the house a few years ago, and the AC hadn't been running well. The condensate pump was running too often and for too long, etc. I fully expected the pay more than the coupon, because we knew the AC would need some work. The guys arrived promptly, clearly explained what they were doing and what needed to be done. The wrote out an estimate, which was much higher than I expected, but didn't seem totally ridiculous based on the amount of time they were spending on the system. They ended up replacing the condesnate pump, cleaining the coils, cleaning the condensor, adding an overflow shutoff to the condensate area, sprucing up the ductwork, and probably other stuff. The AC stopped blowing cold a few hours after they left. My wife called them and they said they'd send someone out the next day, but she insisted on someone coming that day. They did, and it ended up just being a wire-nut gone bad, a 2 minute fix. All in all, very happy with the service, other than the cost. But I wouldn't say the cost was ridiculous.

The service went well. The technicians recommended a type of filter for the unit that was an additional fee. I thought the additional fee was reasonable. One technician came out and completed the job in less than an hour. The units worked just fine afterwards. They were quick and to the point. I had no problem scheduling the deal.

We had them do tune-up on our unit and we also had him recharge our coolant. I would consider using them again. The unit has held up fine since they came out to do the work. Scheduling was easy, too, and I thought they were very professional. It took the one tech that came out about 1.5 hours. However, the pricing on the additional work was a little high.

It was great. He was very professional and kind which I appreciated. I was talking to him about getting central air in my mom’s house. He didn’t try to push the sell. He showed me how to do a few things myself.

It is an old heater system, but he gave good asvice and 'patched' it up very well!

I purchased the Big Deal because I had a serious concern that our vent system was corrupted. He barely looked over the problem, but explained that it would be an expensive job. He also explained that it was his last week at Excel and he actually gave me his number claiming he could give me a better deal than Excel. I was suspicious so I called another provider to check out the issue. They were able to identify the issue. I guess the tech from Excel didn't know or lied to me about what was going on. I reached out to Excel and they did immediately send me a refund and sent me a formal apology letter. The management of Excel was great. They responded quickly to my issues. I feel that it was just a problem with the specific employee who came out and the fact that he was on his way out the door.

It was great. They came out and they were very professional. There was additional charge on top of that. Everybody was very professional. They're awesome. It was difficult to find somebody to come out here because it's a remote area. We had no problem. He was very thorough.

It went really well! Everyone we interacted with was very professional and made it very straightforward. The pricing was fair and the units have held up fine since they came out. Highly recommended!

Did the tune up and check; found a failed contactor in the system, replaced it for $380 and deducted $100 for Angie's List discount; total invoice $280. Don't know if that's a good price or not. Service person seemed very credible.

Great communications with office staff. They were very easy to deal with. Lucas, the tech arrived within time window set for appointment. Lucas was very nice to interact with and knew what needed to be done and swiftly completed it. Lucas answered all my questions and installed and set up my new thermostat. It was a very pleasant experience. I recommend Lucas and Excel. Jim

Very courteous, polite and clean. Will use again.

The person who made the call was polite, but wanted us to spend over $600 for parts that were functioning well. I paid $50 for the inspection with a coupon sold to me by Angies's List and $150 to Excellair for cleaning one area of the A/C unit. He spent seven minutes on this task. This is a ripoff of the first order. I will never call this company again. I am disappointed in Angie's List for advertising this company.

Tech was late, I called the company to find out what approximate time he would be arriving. When I made the appointment, I did say that any time of day was fine, but had signed up the 10-12 slot. I never received any communication from them about the actual time they had assigned me. Once he arrived, he got right to work. He first did the yearly maintenance on the unit, then came in and told me there were two things he suggested I take care of due to the age of the unit. I agreed, since I've never had to replace anything in it for the 15 years it has been installed. He then went out and gave the coils and acid wash and replaced the 'contactor' as it was arcing when the unit turned on. He was very professional, choosing to use the outside gate instead of trapsing through my house to get to the condensor unit.

Very friendly, great service. He was on time and quickly went through the process for us.