Response from Personal Plumbing, Heating & Cooling
(removed member name), I am sorry you feel as if we were trying to "bait and switch" you. We came out to do a maintenance on your system. Unfortunately during the inspection we found problems with several parts in your system. The technician is correct that it is less expensive to replace the parts while we are there. Isn't that basically true for any service work you have done in your house? On his invoice he did show you that by doing the work while he was already there, saved you $144, not to mention the discount of $80 for being an Angie's List Customer. The purpose of a maintenance is to make sure everything is working fine, and to point out any possible problems. This is not "bait and switch"...this is "service". The technician was very specific on his invoice, not just telling you the parts needed to be replaced, but also "why" they needed to be replaced. We would not be doing our job if we did not point out these problems in your system. It is no different when you take your car in for an oil change and then they also find that you need brakes or some other repair. Again, I am sorry for your impression of what our maintenance of your system found. All we did was point out what was wrong with your system. Trying to prevent small problems from damaging your system and turning them into big problems I wish I could say or do more for you on this. But I don't know what else we were supposed to do when we found the problems we found. When these parts do fail we will gladly honor the price we gave you...with the discounts...as if done at same time as maintenance.