I would save yourself time and expense and avoid this pool contractor at all cost. The job was not professionally done it was a nightmare at best. Any items that needed to be corrected he would not claim responsibility for. We are having electrical problems with the pool lights now and have called out reps from savy lights and they told us he installed them wrong and now we might have to pull up half our pavers. He used the wrong conduit (2 small) to the spa jets and we have weak flow to the jets. He made our pool the wrong depth and now we just have to live the fact that it's a lot more shallow than we asked for. The whole process was TERRIBLE! These are just a few things that went wrong. They are not a professional company. We now have to go the legal path unfortunately because he will not respond to our emails. Tom Morgan in my opinion should not be in business. He used to do pools in Arizona and I have found bad reviews from there. DO NOT USE!
Description of Work: Install a pool and spa
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50,000
Marlene B.
11/2014
4.0
swimming pools
+ -1 more
I didn't use them. They were competitive, but ultimately the gave us less than another provider could provide for the money.
Description of Work: I got a bid with them.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
kureyn W.
06/2013
5.0
swimming pools
+ -1 more
Their price beat all other estimates and they worked me into their schedule on short notice because my current motor had died. This a a family operated business and were very easy to work with. Overall they were professional, responsive and even encouraged a SDGE current residential rebate so my price will go down even further once I receive the rebate from SDGE.
Description of Work: Replaced my pool motor with a Pentair Intelliflo variable speed motor
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Service Categories
Pool Sales Construction and Installation
FAQ
Morgan Family Pools is currently rated 3.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Morgan Family Pools accepts the following forms of payment: Check
Yes, Morgan Family Pools offers free project estimates.
No, Morgan Family Pools does not offer eco-friendly accreditations.
No, Morgan Family Pools does not offer a senior discount.
Yes, Morgan Family Pools offers emergency services.
Yes, Morgan Family Pools offers warranties.
Morgan Family Pools offers the following services: Swimming Pool Construction Remodel and Repair