GOLDENS TELEVISION

I was disappointed at how poorly my initial service call turned out. I wanted to support a local business and so called Goldens Television to perform a cleaning and maintenance call on a 53" rear projection TV. When I spoke to Susan, we were doing fine until we got to the price. I was told that the minimum charge for service was$154.95, the technician would come over and determine the final amount but if it was over $154.95 that amount would be applied toward my bill. Fine. What I did not like was the fact that she was very reluctant to give me even a ballpark on how much the service could be and when I explained that I did not want to go over $300, she became agitated about not being able to give me a quote over the phone. I explained that I was not expecting a quote but just a ballpark idea, she then informed me that the $154.95 would be due even if I decided not to go ahead with the repair and when I commented that it seemed a little high and that I might need to check around, SHE HUNG UP ON ME!!! I called another company next and they are coming out in 2 days and their service call only fee is $89. I understand needing to pay something for taking up a technicians time, but $154.95 for possibly just a quote seems unfair.

It was a good company. They did the work well, were courteous. They met their estimate and their time window.

THEY WERE PUNCTUAL AND PROFESSIONAL. THE TV IS WORKING VERY WELL. WE ALSO RECEIVED TIPS ON PREVENTING THE PROBLEM FROM HAPPENING AGAIN.