Eric Williams, owner of Future Antiques, was contracted on January 25th to build two pieces of custom furniture for our bathroom renovation with a very specific deadline of Tuesday, February 7th. While the craftsmanship of the completed furniture was excellent, the delivery and completion was unacceptably late. The first piece (bathroom sink/vanity) was delivered on Friday February 10th and the second piece (tall cabinet) was delivered and installed on Tuesday, February 21st. We had paid 50% of the balance due on upon signing ($1,450.00) and paid the remaining balance, less $50.00, when the first piece of furniture (vanity) was delivered on 2/10/2012. On the date the second piece of furniture was delivered and installed, we refused to pay the final $50.00 balance due to the not meeting our deadlines. The owner and craftsman, Eric Williams, then reacted unprofessionally and disturbingly and re-entered our house, unauthorized, and spitefully removed ONE drawer from the cabinet he had just installed uttering he was not going to get screwed again. While there was another whole episode of miscommunication about the installation of a silestone countertop on our vanity that, in the end, required us to use another contractor to professionally cut the stone at an additional cost of 350.00, our main contention and reason for not remitting the final 50.00 payment was for all the inconvenience caused by the delays in receiving our furniture. In our opinion, Future Antiques is an unprofessional and unreliable business with an owner of questionable character. Any business person should be able to acknowledge their deadline shortfalls and, in this case, should certainly have better judgment than to re-enter a customer?s house uninvited and spitefully ruin a finished product that had been reasonably paid for (total paid $2,850.00 of $2,900.00 contracted.)
Description of Work: Custom built bamboo furiture for a bathroom renovation.
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Service Categories
Finished Carpentry and Woodworking
FAQ
Future Antiques is currently rated 1 overall out of 5.
No, Future Antiques does not offer free project estimates.
No, Future Antiques does not offer eco-friendly accreditations.
No, Future Antiques does not offer a senior discount.
No, Future Antiques does not offer emergency services.