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ASPEN COOLING & HEATING

3.0(
1
)

Heating and Air Conditioning

Services we offer

FORCED AIR HEATING / AIR CONDITIONING / SERVICE / REPAIR / INSTALLATION / REMODEL / NEW CONSTRUCTION

Services we don't offer

RADIANT FLOOR / FLOOR FURNACES

Amenities

Senior Discount

ask for details

Accepted payment methods

Check
MasterCard
Visa

Reviews

3.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
08/2005
3.0
heating & air conditioning/hvac
  + -1 more
HE FIXED IT TEMPORARILY, AND THEN A WEEK LATER IT WOULD GO OUT AGAIN. THEN HE WOULD TRY SOMETHING ELSE AND IT WOULD WORK FOR ABOUT A DAY. HE WAS MIS-DIAGNOSING IT. HE WAS FINE. THE COMPANY WAS SHORT HANDED SO HE WOULD NEVER SHOW UP WHEN HE WAS SUPPOSED TO. IT WOULD SOMETIMES BE 24 HOURS BEFORE THEY WOULD CALL ME BACK. IT WAS IN MY INSURANCE ON MY APPLIANCES THAT THEY WOULD CALL BACK WITHIN 4 HOURS.
Description of Work: THE HEATER DIDN'T WORK. IT HAD SOMETHING TO DO WITH THE IGNITION.
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$30
Response from ASPEN COOLING & HEATING
I REMEMBER THIS CALL, FIRST WAS A BURNT OUT TRANSFORMER, CAUSED BY AN INTERMITTENT SHORT CIRCUIT, WHICH I LATER FOUND TO BE CAUSED BY A PIECE OF FOIL THAT SOMEHOW WAS DRAWN INTO THE FURNACE AND "FLOATING" AROUND INSIDE THE FURNACE, AND ON OCCASION WOULD COME TO REST ON THE LIMIT SWITCH, WHICH CREATED A SHORT CIRCUIT. I DID HAVE SEVERAL CALLS ON THIS FURNACE, AND ALTHOUGH AN UNFORTUNATE CIRCUMSTANCE, I DID HAVE THE DEDICATION TO THE JOB TO CORRECT THE ISSUE. THE CUSTOMER WAS DEMANDING A NEW FURNACE FROM THE HOME WARRANTY COMPANY, OF COURSE THE WARRANTY COMPANY REFUSED THE REQUEST AS IT WAS NOT NORMAL WEAR & TEAR, I DID OFFER THE HOMEOWNER AN OPTION TO REMOVE THE FURNACE FOR A COMPLETE CLEANING, BUT OFFER WAS REFUSED, AS HE WANTED THE WARRANTY COMPANY TO PAY FOR IT. AS FAR AS PUNCTUALITY, I DO EVERYTHING IN MY POWER TO HONOR MY 4 HOUR APPOINTMENT WINDOW, AND WILL CONTACT THE CUSTOMER IF RUNNING LATE. WE IN THE SERVICE INDUSTRY WILL SOMETIMES GET BEHIND SCHEDULE BECAUSE OF A DIFFICULT PREVIOUS JOB, APPARENTLY THIS CUSTOMER DOES NOT UNDERSTAND THAT. AS FAR AS CALLING WITHIN 4 HOURS OF HIS REQUEST, SOMETIMES WE ARE NOT EVEN AWARE OF THE SERVICE REQUEST FOR SEVERAL DAYS, AS THE WARRANTY COMPANY DOES NOT ALWAYS GET THE REQUEST TO US IN A TIMELY FASHION. IN CONCLUSION, THIS CUSTOMER LEFT OUT SOME VERY IMPORTANT FACTS REGARDING THIS ISSUE, AND IN MY OPINION WAS NOT COMPLETELY TRUTHFUL.

    Contact information

    3720 OCEANIC WAY STE 207, Oceanside, CA 92056

    www.aspenhvac.net

    Service hours

    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    ASPEN COOLING & HEATING is currently rated 3 overall out of 5.

    Monday: 8:00 AM - 5:00 AM

    Tuesday: 8:00 AM - 5:00 AM

    Wednesday: 8:00 AM - 5:00 AM

    Thursday: 8:00 AM - 5:00 AM

    Friday: 8:00 AM - 5:00 AM

    ASPEN COOLING & HEATING accepts the following forms of payment: Check,MasterCard,Visa
    No, ASPEN COOLING & HEATING does not offer free project estimates.
    No, ASPEN COOLING & HEATING does not offer eco-friendly accreditations.
    No, ASPEN COOLING & HEATING does not offer a senior discount.
    No, ASPEN COOLING & HEATING does not offer emergency services.
    No, ASPEN COOLING & HEATING does not offer warranties.
    ASPEN COOLING & HEATING offers the following services: FORCED AIR HEATING / AIR CONDITIONING / SERVICE / REPAIR / INSTALLATION / REMODEL / NEW CONSTRUCTION
    RADIANT FLOOR / FLOOR FURNACES

    Contact information

    3720 OCEANIC WAY STE 207, Oceanside, CA 92056

    www.aspenhvac.net

    Service hours

    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM