FRANKS GARAGE DOORS

He did great and did the job well.

I bought a Genie garage door opener from Home Depot and Franks is contracted with them for installation. Franks gave me a 2 hour window for installation (8-10am). I waited until 10:00am and noone showed so I called Franks. They said he was running late. I got no phone call telling me this information and they actually gave me some attitude on the phone when I called. He finally showed up about an hour later and told me he had car trouble. I should have known there would be problems with them, but I gave them benefit of a doubt. I paid $150.00 for installation. Less than 2 months later, with very light usage, my garage door opener was having problems so I called Franks to see if they could come out and look at it. They said they don't guarantee Genie installations and would charge me $132.00 for a service call -- just to look at it, not even to fix it. They only come out for Chamberlain garage door openers. Really? I then talked with Home Depot to get them to send Franks out and Home Depot could only get them to come out if again, we paid $132.00. I finally bought a new garage door opener and returned the one installed. In addition to getting attitude from them, wasting my time and giving no apology, I am out $150.00. If you like drama, attitude, shoddy service, and no pride in their work...have them install your garage door opener.