Mr Rooter Plumbing of The Oakland-Berkeley Area

Never could contact contractor. Contractor Never replied.

There are Pros and Cons, in regards, to the service rendered by Mr. Rooter Plumbing. PROS Upon entering the initial service request, on Angie’s List, Mr. Rooter Plumbing responded the next morning to schedule an estimate appointment. The Representative who contacted us was professional, prompt and very courteous. The estimate appointment was scheduled on a Wednesday and the technician arrived as scheduled. Thereafter, we were able to schedule the actual job for the following Friday. The quoted estimate was $180.00 dollars per hour for a four-hour job to remove an old sink and replace with a new vanity/sink. We felt it was a bit pricey, but we had been without the usage of our bathroom sink, so we decided to move forward with the install. CONS Once we received the written “estimate”, I called the office for further clarification and breakdown of the pricing “estimate”. My question was, If the job is based on a four-hour timeline and it doesn’t last for four hours would there be a reduction on the cost? Mind you, it was not a money issue, we had the funds, we just didn’t want to be taken for granted. The representative who answered the phone said, she could not answer my question and would have to contact the estimate technician and she would get back to me. This initial call was made in the morning. I had errands to run, so I expected a return call should arrive, at least, by the afternoon. But, to my surprise, NO PHONE CALL! So, I called AGAIN, in the afternoon. I was given the same message, by the same individual. She would contact the estimate technician and get back to me. GUESS WHAT? No return call. So, I can assume there was no intention to respond to my question. The next day, of the install appointment, the installers did not arrive at the appointed time, but approx. 50 minutes later. AND had the gall to request that my husband SIGN and PAY for the job before even starting. Has anyone told them this is NOT HOW BUSINESS IS CONDUCTED! I guess not. During the job the installers said, the line was a bit clogged and in order to unclog the line, my husband had to pay an additional $150.00. My husband refused and requested to speak to their boss. That did not happen. They decided to go ahead and unclog the line. From start to finish, the entire job took approx. 3 hours. SO, the way we see it, since the job/pricing was based on a four hour job, which they finished in three hours and NEVER returned my calls with pricing clarification, we should have no been requested to pay an additional $150.00 at the onset. The overall install was “OK”. There were a couple of minor issues which should have been corrected, but, I guess it is what it is.

They don't have the necessary skills and tools to do the job. They took the toliet out and tried placing a camera down the hole without success. They claimed that the camera was too big but they don't have another sized camera. He wasn't willing to go up to the roof and place the camera down the pipe on he roof and instead went into the crawl space to take pictures Andy made an exterior visual inspection. They made an accessment with very limited info and they asked me to hire someone else if i wanted a further accessment. That's all they did and it took them a whole day and charged $650. they don't have best practices and I can't recommend.

they did a great job. Called me with all the details (I live out of state) and was very professional with my renter. Also very quick

These guys were great. They responded to me promptly, showed up on time and got the work done quickly. I would definitely use them again for other plumbing projects.

He informed me that the work probably would be my association's responsibility. He was very professional and knowledgeable.

It was fine. They came after hours. I guess they work after hours. No issues. Prices was expensive.

We ended up not going with Mr. Rooter, but that was because out of the three bids we got one that was a bit lower and had more context for the reasons behind the estimate. Having said that, we were please with the responsiveness and punctuality of Mr. Rooter. They were in constant touch with us as they worked around some scheduling issues and emergency jobs. We did not feel like we were being disrespected or forgotten. They were always courteous and took the time they needed to understand what we wanted. I like the company I went with, but I would not hesitate to call on Mr. Rooter if the people I went with were to be unavailable in the future.

Blocked drainage rendered toilet, shower, bath and kitchen sinks unusable. Technician worked major parts of two days locating the problem, resolving it, and combined cost items to keep price reasonable, though still expensive. He and a helper who came the second day were meticulous about cleanup, extremely polite and very detailed in explaining what they were doing and why.

What a great experience! I discovered the leak on Friday night at midnight. I called Mr Rooter at 9 am Saturday and the technician (Chris) arrived before noon. He was very respectful of my house, wore shoe covers, and cleaned everything up at the end. He clearly had great plumbing expertise and discovered the problem quickly. He described every step thoroughly and ensured that everything was working properly after the repairs. I'll definitely use Mr Rooter (preferably Chris!) again in the future.

Carl Searle was on time. He took the time to explain what needed to be done and different options to alleviate the issue.

It went very well.. Ben Schoy, the service technician, was prompt, professional, and efficient, including cleanup. I would certainly recommend him, as well as Scott Ferguson, who has provided similar service in the past, The only reason I don't give an "A" on price is that I am generally overcome by what to me is the high price of plumbing work. Although I did not get a competitive bid for this job, I doubt I could have done better on the price, which Ben detailed in advance of the work. There were no surprises.

Services were not performed by the provider.

It went very well. Carl was very polite and informative and neat. He explained everything he was doing as he was working. It took him about 30 minutes and he cleaned up great after he finished. I would definitely use him again. This is my second time using Mr. Rooter and I was very pleased both times.

When I called there were polite and responsive. They scheduled an appointment the next day at my convenience. They arrived on time. They professional was informed and very forthcoming in explaining the problem He provided an estimate and performed the deep routing with skill and efficiency. I would highly recommend this company.

The kitchen sink was stopped up, the plumber came out on a day it would have been hard to find anyone else, tried to unstop it, couldn't, charge me $450, and said he'd come back and find the problem; oh, yes, and tried to sell me a dishwasher I didn't need, that wasn't the problem. I cancelled and found someone else, figuring I'd better cut my losses. $450 for precisely nothing was rather steep.

Excellent job, as usual. I have used Mr. Rooter in Berkeley for more than 10 years. It's a family firm. Both reliable and unfailingly helpful. They come when they say they willl; accommodate to the needs of my tenants; do excellent work, clean-up completely and that's it. I suppose they clean drains, but we never needed them for those tasks . . . it has always been fixing leaks, constructing a new sewer line (replacing 72 year-old OEM) and other significant repairs/construction ? installing 2 separate sump pumps. Another experience w/Mr. Rooter of Berkeley is instructive. 2-3 years ago an electrician who was helping the plumbers made some kind of mistake and blew out the connections in several appliances and electronic devices. without any effort on my part, Mr. Rooter took care of everything vis their insurance without my lifting a finger. My tenants were happy and I considered Mr. Rooter to an especially responsible operation in the way they remedied the whole situation.

The service person arrived on time. I showed him the drain and the quote that he gave me was $250.00. I noticed on his sheet that there was a lower tier price. I asked about the lower price and he told me that was a special price for certain customers. He did not tell me how I could obtain that special price I expressed to him that I thought that his price was too expensive and he had a take it or leave it attitude. He said that he would leave since I had a problem with the price. I have this work done so frequently that this was by far the most expensive drain cleaning that I have had. I had the service in August and I need my drained cleaned again. The service person noted on the contract that I was unhappy and that I thought that the price was too expensive. I told him that I got his name off of Angie's list and that I would write a review based on his level of service. I decided to wait to see how long the drain cleaning would last. The longest time was about six months. The cleaning has lasted for three months and I have to have it serviced again. He told me that it was just dirt and leaves that were clogging the drain. I will not use them again.

Great customer service. Same day service, arrived in the scheduled time slot. Very polite plumber. Very knowledgeable and did great work. Very impressed with quality of service.

Went to Angie's list and selected three plumbers. Mr. Rooter was the first to respond and set up an appointment for estimate. Then, A.K.A Plumbing responded, the third did not. Naturally, I choose the lower estimate.

Perfect. He was in and out in less than 20 minutes...

This company is absolutely what they say they are and are 100% reliable. Customer service could not be better.

Called a place that I'd used years before when my heater heater exploded, lady answered very friendly, said they'd have someone out that day, for sure btwn 3-5. Spencer showed up super nice guy and explained everything as he went along as typed above. I'll be requesting Spencer next time I call. Fantastic from decades ago -to now. I'd write more but I am exhausted/43, 44!

He stopped the leak. He was there for about 1/2 hour.

I got excellent service, but it took them a long time to come back and finish the job for me. It took forever for them to come back out, and they were already paid for the job. Once they finally came they completed the job. They did not clean up everything. When I asked them about it, they said they would do the cement work for free, but the quality was not the best. I was disgusted because they did it for free it was not quality work. Otherwise they were knowledgeable and fairly quick except the last part of the job because of some rain. The one person I dealt with was knowledgeable. In the beginning of the job, they worked very hard to get things completed for me, it was the end of the job that did not go as well.