Harry Clark Plumbing & Heating

They work with the person. They change the contract they way what I wanted, They are very patience. They were fast and accurate. Overall, I am satisfied with the service

Job was ok. It was with code. It was a rental property. They could pay more attention to my freshly painted house. They didn't lay a protector on my deck.

Harry Clarke responded with a fair estimate for work to be done for the East Bay MUD certification. Although they were not able to do the work immediately, we agreed on a start date and they followed up as planned.. When working on the sewer lateral, they noticed that the discharge pipe for the sump pump needed work. The work was done promptly at a reasonable price. The tenants/new buyers noted that Harry Clarke was responsive in answering their concerns regarding the sump pump work.

The first employee completely misdiagnosed the problem, and wanted to charge me $6,000, bring out a backhoe, and tear up the street in front of my house. After more than a week, I called HC again to find out what was going on, since I never rec'd a follow-up call, nor any written confirmation of the initial diagnosis and bid.

Once I approved the quote ( they actually recommended to get more quotes, which I did) they were very accommodating with the installation date to ensure we have heat by Christmas. Fast and very clean installation.

Same day service to replace a leaking water heater. Did a clean and nice job taking out the old water heater and installing the new one. Made sure there were no leaks. Took about 1.5 hours to complete the job.

They did a good job and were referred to them by our realtor. We had a really good experience with them. They were really fast in providing us a quote. Their quote was really competitive compared to the others guys who we had checked out. The technician who installed our furnace was really professional. He was a little old and gruff but definitely knew what he was doing. He had a lot of experience and made us feel easy. We have been really happy with the furnace and feel like we had a really good price on it as well. It was done really quickly. Their prices were on top of the line just like high end everything because we had got a quote which was in the same ballpark for a much lower quality furnace from a competitor. We liked the competitor too because we got a good feeling from him and thought he would do a great job but his quote was way higher. If we had got the same quality furnace from the competitor it would been crazy expensive compared to the current experience would have been.

They were great. I worked with Don Marshall and it was a pleasant.

They did a nice job. The guy was very helpful and even found a leak that we had. Also, did some research on a possible recall I might include me. They did very neat work.

They were exactly right on with their estimate. They showed up on time. They were very clean. They had no problems with my kids being around. When I had an issue or question afterwards they would come out the same day to answer my questions and fix the issue.

We provided extremely clear direction about what needed to happen, however the plumber moved the valves to the incorrect location, causing 1+ hours of rework. Additionally, as a result, he left 2 large holes in the side of the house that *we* had to repair. He also didn't have all of the supplies with him to do a proper job and overall was very sloppy. When we called to provide feedback, the gentleman we spoke with was extremely hostile and rather than listening to our feedback and offering to remedy the situation, he became extremely defensive and said he didn't want our business anymore. I have never been treated so poorly by a vendor before in my life and would not recommend Harry Clark to anyone else.

Professional on time work from estimate through installation. good post job clean up.

My house is a 1955 gem and needed a new heater and duct system. The crawl space is low and filled with asbestos-covered ducts. We chose to have all new ducts installed in the attic space instead, and the very tall technician was amazing to get the duct work done quickly and apparently well as the heat now blasts into each room. While the company provided a very efficient and effective heater (95%) and nearly completed the job in 3 days, we are left with a bitter taste. The very nice tech who installed the system did not have a new intake grill or any filters on his truck the last day and did not install them in the new system (minor, I know, but it's the finishing details that you remember). We have all new registers and he put up the rusted, over-painted old intake grill. I asked about the filters and he said go to any hardware store to find them. For $6000, I think a filter is a nice touch. I have asked several times for the past month to have the two small items sent out, but have been put off. The technician did a good job overall, but the customer service for the company is surprising. I would recommend them to a friend, but with the warning that customer service and follow-through is weak. Props to Phil, the technician.

I was not pleased with a $250 charge for what amounted to a one hour job evaluation.

See above. It was an entirely satisfying experience.

We've used them for years. They are always prompt and they send people that really know what they are doing. They try to send the same person who has worked on your house before especially if it is related to the same work, which makes it faster and simpler. They are very reliable and we don’t have to worry about them sending someone that is not competent. All of their people are well trained and know what they are doing.

I called for an appointment on the Thursday morning and was given a two hour window for that afternoon. Marcus called me back within the hour offering to come by immediately if I was available. He was very courteous and straightforward, talking through solutions to the issues I'd reported, and indicating cost-saving options, such as the means by which I can check the tub for leaks rather than paying his crew to do so. I received a very reasonable estimate with two options for the hot water heater. They were available to do the work as early as the next day, but I scheduled them for the Monday to work around our movers. The team arrived on-time Monday morning and worked through the day on the hot water heater. They did excellent work. On Tuesday morning the team arrived to complete the plumbing work and were very clear about what they were doing. Further, they indicated that the slow supply to the kitchen sink had been resolved through a combination of the water heater upgrade & simple disassembly. Summary: they did good work, quickly. I was most impressed by their beyond-the-call-of-duty honesty in identifying work that can be avoided.

The plumber spent about a half day doing the work. He was prompt and courteous and explained everything and answered questions well. He accidentally broke a shower valve handle, but came back two days later to fix it after ordering a replacement even though I had already paid them in full.

Overall Harry Clark was great. The workman were professional and courteous. We get complements on the copper pipes (they are exposed in basement) all the time. The really took the time to install them neatly. There was an issue with the sewer lateral, but they came back and made it right. It was cleaner after they left then when they started. They had to pull up some of our patio to do work. They relaid the cement and made every effort to match color pattern and texture.

It went pretty well. They were done in 2-3 hours after estimating one-day of work. Clean-up was well done so no issues with anything. Just a job well done.

The overall service has been great. I have been able to request the same person to come out every time so they know what is going on already.

I would give them five stars. It was good service and they didn't charge us much. It was a quirky sort of thing and they had a good attitude and they still gave us a very good price. They sent three different technicians to work on the problem and they finally sent the top guy. He was a veteran and really knew his stuff. He made several trips and got it right. I am an engineer so I understand technology pretty well. They tried changing controls and making adjustments. It was a problem that was hard to reproduce. He finally fixed it and bent some metal to improve air circulation and that solved the problem. They said to call if it didn't work, but it did. I have recommended them to others.

They did a very good job. They were fairly expensive I thought, but they worked quickly and efficiently. They were able to take care of all of our problems in just a couple of hours, whereas it would have taken me a long time. There a couple of small leaks that showed up later after they installed a faucet and we called them back for another problem, too. They showed up promptly and took care of the issues at no charge. We were very pleased with the service.

They are a good company. The guy was professional and he did what he said he would do. He was reasonably priced. We don’t have any source of comparison for their price. They were very responsive and punctual. We will call them back again, if required.

The furnace was installed quite soon after we signed the contract, for which we were grateful since the house was not well heated. However, to our surprise the workers just showed up early one morning without prior arrangement, which was somewhat disruptive. The work was performed quickly and efficiently but was not very well supervised. The salesman had assured us that he would take a personal interest in our contract but in fact he was out of town for most of the week when the work was done and we were unable to contact him at all, in particular when we wanted to clarify the cost of adding an extra heat vent (which turned out to be so expensive that we decided against it). Some months after the work was completed, the system failed to pass the Berkeley energy conservation inspection because the ductwork insulation had not been completely installed. Harry Clark fixed this (a very minor problem) promptly and at no cost, but refused to reimburse us for the $50 reinspection fee.