FRENCH BROS. FLOORING AMERICA

I called all over SF and French Bros was the most responsive, informative and sensible in their recommendations. Their rep Nick came out for the estimate and was professional, courteous and offered to re-tack the carpet in bedrooms to smooth it down when they installed the new (100ft!) hallway carpeting. NOT PUSHY at all!--didn't try to up-sell or steer me to more expensive products. A pleasure to work with and the staff on the phone have all been genuinely nice. My tenants are young ladies and of all the guys coming to estimate the job, they felt most comfortable with having Nick from French Bros in their home. A lot of weirdos out there. The vibe you get from people is important too, not just the price. French Bros had a competitive price too. My tenants love their cushy new carpeting and I'm thrilled it got done so quickly. The whole project was done in less than 2 weeks. I would use them again in a second and recommend them unreservedly!

Jim the owner is wonderful. He knows his business. He made excellent recommendation. His crew is equally professional and courteous. The new carpet looks nice and installation went smoothly. They definitely earn my repeat business.

I had previously had solid bamboo flooring installed throughout my condo by a general contractor. Shortly thereafter I started noticing some spongey spots. He tried to fix it but clearly it was beyond him. Several months later we had a big rain and boards were popping up and creating mini mountains in my floor! I contacted several providers and they either never got back to me or said they wouldn't do repairs. I was ready to replace the whole thing, but Anthony from French Bros came out and identified the problem right away: there wasn't enough expansion room for my floating floor to move. At first we thought we might have to take it all up and lay back down, which I was ready to pay for, but he figured out that we could take up the flooring in the hallway and along one wall, saving a lot of time and money. Ultimately, two workers came and fixed it within three hours. They took up the boards, trimmed them to leave more room, applied new transition pieces and cut the door jambs for the boards to go under (a finishing touch that the previous contractor did not do). My floor looks great and almost 3 months later it is just laying perfectly flat. They sent me a bill by mail and email (per my request) and I was able to pay by credit card. If I ever do a flooring change I am absolutely going with them. They may not be the cheapest option out there but everyone I interacted with clearly knew what they were doing and did it very well.

We had a poor experience from the start, which should have been my warning to look elsewhere before hiring them. The owner failed to show up for our scheduled estimate appointment, so I had taken the morning off work for nothing. We did finally get an estimate, but further communication about our project was difficult as emails were not promptly returned, etc. The installer did arrive on time, but I would say the install job was of mediocre quality. For the most part it looks OK, but there are a few places where the tile looks sort of faded or rubbed down. The installer apparently noticed this and used those tiles anyway, thinking it was a part of the pattern. It's not horrible, but it looks far from ideal. However, he wouldn't have had much choice to not use them, as the owner did not order enough tile for the job! The installer had to leave the areas under our appliances empty, saying he would come back a week later to finish the install. Having been without a kitchen for two months, we went ahead and put in our appliances since the owner told us it would be no problem to put pull them out and finish the job later. One week later, we had not received a call for a follow up appointment. I called at 5:30 pm on Tuesday and the receptionist said the installer was scheduled to be at our house 9:00 am the next day. Hmm, it would have been nice for them to call me with this news a bit earlier. The icing on the cake is that although the installer did pull out our range and refrigerator to finish those areas, he did not pull out the dishwasher to finish that area, saying it was too difficult and "we never really do that." I know it does not show and probably does not matter, but on principle, I don't like the feeling that the owner is telling me one thing, when he knows their company policy is quite the opposite. I may not have had my dishwasher installed in advance, or made other arrangements had I known. All in all, I would not recommend French Brothers to other homeowners.

very pleasant and easy to work with.

I WAS VERY HAPPY. THE OWNER OF THE COMPANY WAS GREAT. VERY NICE TO DO BUSINESS WITH. I WOULD HIGHLY RECOMMEND THEM TO ANYONE! THEY ARE THE BEST! GREAT SERVICE!