Berkeley Roof Services - Westco

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Really good experience.

Went very smoothly

Westco was the only company that we talked to that advised us to throw plastic sheeting over our interior furniture in those portions of the house with cathedral ceilings; indeed, the hammering and pounding did result in a very small amount of roofing debris falling from above. The workers arrived exactly on schedule, every day; they even worked a full Saturday when rain was forecast for Sunday. I was extremely impressed with their expertise and professionalism: it was all business, all the time, with expert solutions to the problems presented by the complex job. If the job had been simply "re-roof" they would deserve a page of happiness. Here are the reasons I am not giving them one. (1) The requested Porta-Potty did not arrive until the third day. (2) The foreman examined the *inside* of the 2x12 fascia boards for rot, but did not examine the *outside*, where the rot was visible from the ground and which was the impetus for the entire project. I had to stop him as he was about to install gutters over the rotted boards. (3) The specifications called for the installation of a vent above the master bedroom. It was not installed in the normal course of reroofing. When I brought their attention to it, they installed it promptly, but had to cut into the new roof in order to do so. (4) They cleaned up very well, every day, except for the final stage which involved hooking up the downspouts to the new gutters. I found far more sheet metal scrap around the house than I had expected given the superb cleanup job done up to that point. Bottom line: highly recommended for the basic job of reroofing, but if you have any "extras" such as rot to be repaired or vents to be added, keep a close eye on the proceedings.

Great! Nice, very professional folks. Highly recommend.

They did a superior job overall for sure.

It went extremely well from the initial estimate through the work and the cleanup. I had five estimates done; Berkeley's came somewhere in the middle. But their bid covered in detail every aspect of the project, as I had described it, and they had contacted my solar guys to get the appropriate information, which was also described in detail in the bid. The level of detail was a key factor in my decision. When I had questions, they were responsive. As to their guys, they came when they said; they did a solid, professional job; they cleaned up the yard at the end of every day. They worked with the solar guys, and even left the temporary steps up my steep roof for the solar guys use, which they really appreciated. And when the solar was installed and the inspection completed, the Berkeley guys removed the steps and cleaned up a number of small issues, quickly and efficiently.

They were excellent. They were very professional. They gave us a very thorough and honest evaluation of our gutters. They gave us a bid that was about in line with the rest of the companies we looked into. They came in and were very responsive to us. They did the work very well. I have been pleased.

Of course with the return of the rains I found a serious roof leak! But Berkeley Roof Services saved the day! Joe, the project planner was able to come out the next day, and, to my amazement, said he could get a crew on the job the following day!! He was very clear in the issues and presented a number of options to deal with the leak right away. (Good news since it was going to rain soon, AND I was going on vacation!) Since I new I was on the verge of needing to redo the roof, I decided to proceed with an entire replacement. Joe walked me through the options, explained what improvements could be done on the venting and drainage, and presented me with a very good and detailed proposal! The crew came as promised on time, and Kisoo, the project manager, walked me through the job. They would replace the section with the leak that day and come back after the rain that was forecast to finish the rest. They did a wonderful job that day, and the crew showed me the work and explained what they did--VERY courteous, professional, hard-working. The crew came back when they promised and, though they had to work around the rain, finished the job as scheduled. Kisoo kept me fully informed with updates and came back to walk me through the entire job! AND, they were unbelievably careful about the landscaping and cleaning and hauling the debris. Kudos to all involved. VERY impressive work and positive experience! Saved me from the rain AND saved my vacation!

It took a little longer to schedule the job than I would have preferred, a couple of weeks, with rainy season approaching. But the weather held up and the company moved the job up a few days when their schedule changed. After initial inspection, they raised the estimated price about $300 for some work around the chimney, which I assume was needed, though I didn't have any way of checking. They finished on time, but had to come back a couple of days later because a couple of previously existing leaks hadn't been repaired--I may not have told them about it, or they may have missed it. They did that work for no extra charge and it's all held up well after the first significant rains of the year, which was our major concern. The warranty is good, the price was the lowest available among firms with high ratings in a customer survey, and overall my wife and I are quite satisfied with the work, assuming it lasts.

They were very good, they worked very hard, they gave me the lowest bid and they are very reasonable, they were very clean, they worked fast and efficient, they did their job in three days.

I went with another provider.

It has been over a week and I have never heard back from them.

Good news and bad news. Company was the only one of six that I contacted that responded with a reasonable proposal. Unfortunately, their first attempt was completely misguided and ineffective. To their credit, when I called to explain that I had not received what had been contracted for, a representative was at my house within 2 hours; he said "I apologize, we did a crappy job, we'll make it right." And at 9:00 the next morning a crew arrived and spent 5 hours doing what they should have done the first time.

In my business, I am constantly calling on tradespeople to perform work related to houses. Christoph Lahrs is the go-to guy at Berkeley Roof Services. He communicated well, he anticipated and solves problems, and there are never surprises. His bids are professional and his work is impeccable.

Came on time, lots of workers, finished in two days. We had a lot of dry rot on our garage so they needed to replace a lot of wood. They let us know about the extra charges before performing the work. They were the lowest of three bids we got.