The remodel went pretty well, however the follow up service has been terrible. We had soft close hinges installed and one of the failed, We asked for the part number to replace it and were to it was under warranty, it has been a year with many requests and it still has not been replaced. These people have the worst customer service ever. I would not recommend them to anyone who expects good customer service.
Description of Work: Kitchen remodel
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kim O.
06/2015
5.0
home remodeling
+ -1 more
They were really good. I really appreciated them. They were really cool.
Description of Work: I had my whole house renovated. I used Kitchen & Bath Direct.
Rating Category
Rating out of 5
Yes, I recommend this pro
Kim O.
07/2014
2.0
home remodeling
+ -1 more
See above, new kitchen, totally. They will not fix their mistakes or parts that never worked right. Don't call back just give you the BS, and then nothing!! I have been wasting my breath and time.
Description of Work: Kitchen cabinets granite, and sink. New faucet, that cost over 500.00 was faulty since it was put in. Johnny, Terry's brother tried to fix but didn't. Have called since this leaky faucet STILL leaks, and have gotten the run around. They never show up or call, but act like they are on it. NOT! Would be very happy if they cared, but seems like they do not and do not bother to call back. totally mad as I seem not to matter at this point. I have a store (feed store)and have recommended them to others but now will not...go tmy money and could care less it seems. They live in Copperopolis, California now. Their shop is in Oakdale, California. I very un happy at this point!
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$12,000
Arthur C.
01/2014
5.0
home remodeling
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer H.
05/2013
4.0
home remodeling
+ -1 more
The guy from Kitchen & Bath Direct was willing to work with us he was listening to my design intake. He’s been more than willing to take into consideration of the things that I want. Their pictures don’t look like it was dressed up or fake. It was just comfortable and it looks like a good job. I like their designs. He is very professional and he definitely knew what he was doing. He was specific in taking measurements. Their actual business was kind of disappointing because they were not organized.
Description of Work: I asked Kitchen & Bath Direct to do an estimate to remodel my kitchen.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
Marty A.
02/2013
5.0
home remodeling
+ -1 more
I have not done business with this company.
Description of Work: I have not done business with this company.
Rating Category
Rating out of 5
Yes, I recommend this pro
Kim O.
09/2010
5.0
home remodeling
+ -1 more
He has been great. His prices are reasonable and he has gone above and beyond to help.
Description of Work: He is doing the flooring, cabinetry, countertops, and the island in our kitchen remodel.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Cabinet Refacing and Refinishing,
Finished Carpentry and Woodworking,
Flooring Sales and Installation,
Countertops and Backsplashes,
Ceramic Tile
FAQ
Kitchen & Bath Direct is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 AM
Wednesday: 8:00 AM - 6:00 AM
Thursday: 8:00 AM - 6:00 AM
Friday: 8:00 AM - 6:00 AM
Saturday: 10:00 AM - 3:00 PM
Kitchen & Bath Direct accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Kitchen & Bath Direct offers free project estimates.
No, Kitchen & Bath Direct does not offer eco-friendly accreditations.
No, Kitchen & Bath Direct does not offer a senior discount.
No, Kitchen & Bath Direct does not offer emergency services.
Yes, Kitchen & Bath Direct offers warranties.
Kitchen & Bath Direct offers the following services: Cabinets, countertop fabrication and installation, cabinet refinishing, plumbing, electrical - complete home remodeling