OLD TOWN GLASS INC

Last year we decided to go with Old Town Glass to purchase and replace our home windows and we are very pleased! Not knowing where to begin with such a large investment, we started by just getting a few estimates in town and one with a larger company. Unlike the other estimates, Old Town provided detail broken down by each window. This allowed us to work with them and make adjustments which helped to bring down the costs. We actually understood what we were purchasing and felt confident with our decision after spending each weekend (for a month) popping in their shop with questions and making tweaks. Angelina was very knowledgeable, patient and always friendly. They did everything we were expecting and did it well with no delays. Even our painter that followed asked who we went with as he thought they did a great job with the finishing details. We would wholeheartedly recommend Old Town Glass.

Very straightforward job well performed, timely service, cost reasonable.

Here's a chronology of my experience with this company. Over an 8 month period of time every called ended with "I'll call you back". NO ONE EVER RETURNED MY CALLS. The company NEVER called to follow up. It took them 3 MONTHS to install a new hinge on a window: 5/26/11 order placed with JOHNNY. 7/18/11 MICHELLE couldn't find the estimate. 7/25/11 JOHN had to come out again and measure because they "couldn't find the paperwork". 8/11/11 I called to check on the status. MINDY couldn't find the estimate. After several other calls from me to them, 8/24/11 the hinge was installed. 8/24/11 The same day as this installation I ordered the same hinge from MICHELLE for another window. 9/20/11 A month later SHERI, MICHELLE and JOHN couldn't find any paperwork about my order. 11/8/11 SHERI, MICHELLE and JOHN hadn't found the paperwork. 12/1/11 MICHELLE said she would follow up and talk to JOHN. 12/5/11 Obviously MICHELLE never called back and when I called again she claimed the part is "old" and they can't get it. DO NOT USE THIS COMPANY. THEY HAVE NO IDEA WHAT CUSTOMER SERVICE EVEN MEANS. They are totally unreliable.

Very competitively priced. The work crew was experienced, punctual, polite, and professional. Overall, a very pleasant experience and an unusually smooth installation.