John Gleason's Plumbing

A week after moving into my new house as a first time buyer, I put some flower stems down the garbage disposal. The kitchen drain clogged down below the house and promptly quit working. That same day (Sunday) I called my previous landlord (of the previous 16 years) for a suggestion, she promptly mentioned John's Plumbing as the one to call. So I did - 7:30 AM Monday morning. I was prepared for a wait before getting an appt. After a short conversation with a pleasant gentleman about the problem I had, he asked "Are you home now?" I told him I was. He responded stating that some one would be out in a half hour. A bit under a half hour later (before 8:00 AM), a knock on the door and I was on my way to getting help. About an hour later the drain was clean and I was a happy camper. The fellows that came out were helpful, friendly and professional. It was a reassuring experience for me as a first time buyer to have my first major problem handled so easily by John' s Plumbing. Will be calling them for all my future sewer and plumbing needs.

The house had been smelling of sewage, but the usual evidence of a sewer blockage wasn’t there, so I didn’t call my regular rooter company. I knew the sewer ran underneath the side of the building that smelled the worst, so I assumed it might be leaking. After much research I decided to try using John’s Plumbing and Sewer Service. The smell was the only symptom I could describe when I called. John said he couldn’t get to me till the next day, but he would come by later that afternoon to assess the job and give me a price. He arrived exactly when he said he would - carrying a copy of the property’s sewer plans from our local sanitary district. I was impressed. There is almost no access under my house, so we walked around outside to where the smell was strongest. John and his associate Brandon immediately determined the location of the problem by sniffing through the crawlspace vents till they found the worst one. They very carefully removed that vent and shined a flashlight in at - leaking bathroom plumbing. John gave me a bid on the spot, instructions as to what not to do till he and his crew arrived the next day, and arranged the time at my convenience. The access to the crawlspace nearest the bathroom is a small floor panel in the master bedroom closet. When the guys arrived (on time!), they carefully laid new canvas tarps along all the carpeted areas they’d be walking over. Brandon went “under” to assess the extent of the problem. In no time he had determined which pipes needed to be replaced. John sent Paul for the parts while Brandon dismantled the damaged pipe assembly under the bathroom. New parts arrived, Brandon installed, and the pipes were tested for leaks. Because the toilets in the house were sluggish, John was concerned that something may have been causing pressure to build-up in the sewer pipe below. He decided to break out the video camera to make sure the line was clear to the street. Turned out it wasn’t. I’d had a guest for 4 months who had been flushing baby-wipes (!) down the toilet. That had required a visit from my regular rooter guy a few months earlier, but the camera revealed there was still a huge plug of baby-wipes about 10’ downline from the bathroom repairs. Because of the zero clearance under the house, the guys figured out a way to run the roto-rooter line through the siding vent into the sewer line under the bathroom. They cleared the line all the way to the street. Everything was tested again. Water ran freely. Toilets flushed fine. No leaks. John arranged to have Brandon come back in the morning – again at my convenience - to disinfect the contaminated basement area. He arrived exactly on time, did the work, picked up the tarps, put the panel back in the floor and left. You would never have known there had been any workmen there at all. I can’t say enough good about John’s Plumbing and Sewer Service. John Gleason is honest and forthright about cost and what the work will entail. He and his guys are reliable, respectful, resourceful, and just plain good. I’ve had them back for several other small jobs, and the company continues to be the best plumbing experience I’ve ever had!