Thermal Comfort Systems Inc

unknown

Labor day weekend, 2013, San Fernando Valley, CA. Scorching weather, temps well over 100 degrees. That Sunday, my A/C unit decides to fail. I called Thermal Comfort Systems. The tech on call returned my call 1 hour later. Said he would be there in a couple of hours. OK. I understand being busy. He did show up 3 hours later. Assessed my A/C Unit, and decided the problem was a dead capacitor. He replaced it, and the A/C Unit started up. Paid the bill, $145. As the guy was packing up his gear, the sound of the A/C Unit changed. We both look, and the unit stopped running. He looked at it some more and told me the problem was the motor was dead and needed to be replaced. OK. By this time, it was dark, and he didn't have a motor with him. He asked if he could come back the next morning, I said OK. Next morning, replaced the motor, the A/C Unit is running. Paid another bill, $186. He packs up and leaves, I leave. I come back at 6:00 pm and find the A/C Unit is running, but blowing hot air. I call Thermal back. I'm told they can get another tech there in the morning. The morning comes, the owner comes out, looks at the unit and tells me the compressor is dead, and it would be more cost effective to replace the entire A/C Unit then it would be to repair it. OK, how much will this cost? He says, and quot;I'll have my girl look into it and call you backand quot;. Here's where it starts to get ugly (as if it wasn't before). I first called them on Sunday, and paid the double time labor rate for them to come out. At this point, it's Tuesday morning, 8:30 am, and I'm being told she'll get back to me. At 4:30 pm, after not hearing from them I called them. No, they don't have an estimate yet, they are busy. I told them my job started 3 days ago, it wasn't like I was calling for the first time, and in addition, I had already paid over $380. Still no estimate. I told them my patience was exhausted, and I was done with them, and I wanted my checks back. At this point, I called around, and found company that I'm very happy with called HEATING, COOLING and BEYOND (when I finish with this review, I'll write one up for them). As for Thermal Comfort Systems, the only good thing I can say about them is after another week goes by, they did return my checks (so I ended up paying them nothing), and they retrieved their fan motor that they installed (I had to uninstall it). Personally, I would rather deal with a company that if they say and quot;This is what we're going to doand quot;, they actually do it.

Thermal Comfort did a great job assessing our house's unique heating and cooling needs. Our house is 95 years old, so the guys really had to work to get the system installed in a way that would provide comfort and be unobtrusive. They worked hard to get things just right.

Adam arrived punctually according to the service appointment. He inspected the compressor unit and found it was short of gas, then re-charged it. He inspected the fan under the house to make sure it was working, then checked the heating vents inside the house to insure that heat was being distributed. He checked all the filters and replaced them.

Great! These guys really know what they are doing. My ductwork was leaky and inefficient, and my old furnace was a fire hazard. Thermal Comfort set up a whole new duct system that works so much better; my house finally gets cool. They installed a large furnace in a difficult-to-access crawl space, and set up the furnace so it would be easy to service in the future. The employees worked really hard in the middle of a heat wave and did a beautiful job. I wouldn't hesitate to recommend them to anyone needing air duct work, a new A/C or a furnace.

WE HAVE USED THIS COMPANY FOR SEVERAL YEARS TO PERFORM BOTH ROUTINE MAINTENANCE AS WELL AS EMERGENCY REPAIRS FOR BOTH HEATING AND AIR-CONDITIONING UNITS. THEY MAINTAIN RECORDS OF PAST SERVICE WHICH THEY ACCESS WHEN WE CALL AND THEY ARE ABLE TO PROVIDE PROMPT SERVICE FOR REPAIRS, USUALLY WITHIN 48 HOURS. LARGER REPAIRS ARE SCHEDULED, SUBJECT TO ORDER OF AVAILABLE PARTS, AT THE OWNER'S CONVENIENCE. THIS IS A VERY RELIABLE COMPANY AND CONSISTENTLY GAVE US HIGH MIDDLE ESTIMATES AMONG SEVERAL COMPANIES.