Burns Environmental Services

We had an asbestos issue at one of our projects in La Quinta, CA and needed some help. Upon speaking with Jose, our sales rep. (who was great), the job was on the schedule. All things fair, I have to say that their actual work was excellent. All the walls, ceiling, etc. was removed properly. There was a miscommunication between the utility company and myself. Long story short, there was no power. One of my guys dropped off a generator and was full of gas and oil (we like to be prepared). He specifically told the crew member to keep an eye on the oil level because this type of generator uses more oil for some reason. Upon receiving the generator back, one of Burn's own guys stated that there was no oil left. This lead to the unit not able to stay on for more than 30 seconds. Jesse called after about three weeks (and no payment) to "get more information." I gladly explained the situation and he immediately got defensive and kept saying "I just want to get the facts." Note: when you're tone is aggressive and you're making passive/aggressive comments, you're not getting more information and alienating your customers. The generator cost $400 and they're refunding only $200. In summary, great work, but unprofessional management who won't work with you if there's an issue.

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