Move Happy

They sent out a fully prepared and seasoned team. They were so good they packed and loaded out things an hour earlier than we planned. We had no issues with anything really besides some issues parking the truck in our new neighbors hood but we figured it out. We plan to recommend them to our friends and work colleagues. It’s tough to find a decent moving company.

These guys managed my move from La Jolla to San Francisco. The cost was in line with our budget. The team arrived on time and delivery went as planned even during poor weather. Overall they did a really good job.

BE AWARE OF SCAMS- this place is dangerous to work with. Read all the other 1-star reviews and be alarmed as my experience has been similar. Risk your valuable belongings with somewhere safer and ethical. Completely dysfunctional operations, manipulative, unethical customer services to justify it and take advantage of you. Below is what I faced - ** 1. Lying on the dispatch status - they lied about the dispatch status to charge us more when we tried to reschedule or request rerouting. Later, we discovered our stuff was never dispatched. ** Inflated balance on the fee signing doc - an almost 80% inflated balance was posted. I caught it and had to point it out multiple times to get it corrected before signing. **3. Unfair handling of delivery destination change: because they gave us a last min notice and we couldn't meet their availability window, we ended up changing the delivery destination. Despite the new destination being 8 hours less of their labor and time, they refused to credit back the difference. More than $1000 wasted. I normally don't make efforts to write negative reviews but this was one of the worst experiences I had and wanted to warn others, save them from the same troubles.

DO NOT RECOMMEND. AVOID AT ALL COST. Sales were responsive until the contract is signed. Furnitures were damaged and refund is still pending after more than a month after claims were submitted. No response from the Customer Service (Jose Robledo) despite multiple emails.

Worst customer service - don’t use for long distance moves. Nathan is completely unresponsive. He told me their contract allows them 45 days to deliver even though their website says 6-10 days. No status provided, no COI provided after multiple email requests. They turned the move into a complete headache. Update: 10 days after I gave them my move address, I have no update on delivery and no update on COI. I am at the point of calling the insurance company to see if they can track down my belongings. Every day they want you to call them and check on the status, only to have their dispatch tell you to call them back tomorrow. I’ve moved many times, and this is the worst experience I’ve ever had by far. Update 2: It has now been over a month since they picked up my belongings with no delivery date in sight and no COI. Upon research, this is a PE backed company and they will keep your stuff for months until they can fill up a truck - no white glove service and completely false advertising on their website

The crew of five (5!! awesome!) showed up on-time, had no trouble getting the truck in position on a major city block and quickly moved my entire place. They were very clever and able to pack the truck efficiently like they were Tetris masters. We took nearly an hour less than expected and everything showed up perfectly. The movers put the items in the correct rooms and I was able to unpack quickly afterwards. Thank you so much for taking care of the entire experience, well worth the money to not stress and not have to do anything!

I only write reviews if I find them genuinely informative for future customers. I used Move Happy to move from California to Ohio. But it was a poor experience that cost me an extra $2500. 1. They picked up on September 6th and promised delivery no later than September 26th. But they ended up delivering on October 9th. During September, I resided at my relative's house, but from October 1st, I had to rent an Airbnb while I still paid for the rent of my new house, and I lost about $1500 on Airbnb in addition to the discomfort of my 1-year-old baby. They didn't provide any good reason or compensation for this late delivery. 2. My $900 TV stand and $300 baby crib were shattered. And when asked for the compensation, they said it is $0.6 per pound. So we can pay $66 to compensate. I didn't accept it because it seemed like a joke to me. I don't recommend them.

Would give 0 stars if I could. Did not give me an estimate on when my items would be delivered despite me repeatedly asking, then less than 24 hours before gave me a 2 hour window to be home to receive my belongings with little to no flexibility. What's worse: they literally destroyed the only 2 pieces of furniture I asked them to move and completely smashed up a fragile box of dishware. Because of them, my bedframe is now broken, my headboard is horribly scratched, and my side table literally arrived in pieces. Cannot say enough bad things about them. Horrific experience. DO NOT USE THEIR SERVICES.

I use their service all the time. The quality of work was good. They were reliable and great crews.