CIRCULATING AIR INC

My family had been a loyal customer of Circulating Air since 2000. I had a new HVAC unit installed in May 2021. When I started to use the heater in October 2021, the heat would turn on and then go off repeatedly. Circulating Air came out SIX times in three months to attempt to fix it. It was a defective unit. I spoke with my attorney many times to find the best way was to deal with this. The end result was they removed the HVAC from my roof. I received the majority of my money back except for the duct work I paid for because I was told it would fix the issue and it did not. The owner was so petty that she asked if I wanted to keep the duct work even though they would have not been able to reuse it and would have thrown it out. I was told, in late November, that "the install wasn't done correctly" and "that it may have been hot that day and the installers could have been in a rush." I was shocked and stunned when I was told this. They had to come out late last year to move the HVAC unit over since it was installed incorrectly in May 2021. Also, how exactly does new duct work, separate from an HVAC unit? My attic was nice and warm while I was freezing in my house! The owner wrote to me: "I am sorry that after fifty-six years you have ruined our perfect record of not making right any negligent work we may have done." As I read this sentence, it should have said "WE" have ruined not you. This was all done by Circulating Air not by me. I guess 3.5 out of 5 stars is considered perfect by them. The owner never apologized to me for what I went thru with the company. I was always polite and never raised my voice to anyone from the company. On the day the unit was removed, I was told that the owner had asked if I had ever thrown any of the workers out of my home, which showed me what she thought about me as a twenty-one year loyal customer and was simply insulting.

The price included the units and the labor and I just don't remember what that was.

They've done it for many years. It was $470 for 10 units. They are consistent and punctual. They maintain our equipment well.

My overall experience is good.

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I called Circulating Air to fix a leak coming from the furnace of my heating and A/C system. The system is very old and was likely installed when the home was built in the late 1970's. The first available appointment was in two days, so I shut off my A/C system to prevent further water damage to my home. The technician showed up as scheduled and attempted to fix the leak. In hindsight, he tried to make the repairs without ever seeing where the leak was coming from. No one from Circulating Air had called and asked me to turn on the unit in advance so that the source of the leak could be identified. The technician thought a clogged drainage pipe was the source of the problem and cleaned it out. He wanted to check something called the pan, but he was having trouble getting a panel off to look at it. Using a mirror, he said the pan looked okay for the portion that he could see, but he could not be sure about the rest of it. He then proceeded to do regular maintenance and left when he was finished. Unfortunately, the unit began leaking as soon as the unit got cranked up. It was Friday evening at that point and nobody was available to speak with at Circulating Air, so I had to wait for Monday morning. After being told that the leak had not been fixed, the service department did not offer to give me my money back or credit me against a new system or future service. They did send someone else to look at the unit. Upon seeing where the leak was coming from, he told me that I would need to replace the unit. I would not hire this company again. Either the technician or someone in the service department should have asked me to turn on the unit so that the technician could see the source of the leak. Spending time trying to blindly fix a leak on an older unit without knowing the source does not seem like a wise game plan. Needless to say, I am not purchasing my new heating and A/C system through Circulating Air, nor will I be using this company for ongoing annual maintenance of my new unit.

I have no idea what went wrong and why they did not complete the job. I was cordial and left them to do their work. I spoke with two other A/C estimators afterwards who said that the part they went back to get was not needed. Everyone who has heard this account cannot believe what happened and how unprofessional they were. Me, too!!

MY OVERALL EXPERIENCE WAS GOOD. THEY CAME INTO MY HOME AND REPAIRED THE PROBLEM WITH THE AIR CONDITIONER AND HEATER. THEY FOUND THAT THE AIR CONDITIONER NEED SOMETHING REPLACED INSIDE. NOT BAD FOR MY FIRST FEW MONTHS IN THE HOUSE.

GEORGE TERRANOVA WAS THE SALES MANAGER. HE WAS VERY NICE. THEY DID A GREAT JOB ON THE AIR CONDITIONING AND HEATING. THEY WERE ON TIME AND VERY FAST. THEY WERE GOOD IN GENERAL.