California handyman repair service

When we called them to schedule the job, we told them again that the ceilings are 18' so they could bring the right equipment. Then they said they needed two people to do the job, so it would be counted as 2 hours, but that should be enough time. We made sure to fully pre-assemble the fixtures ahead to help the process. A week later, they came out the first time. Two of them came in and immediately said they didn't have a tall enough ladder. Second time they came out, they: 1. Didn't bring the right equipment - the ladder wasn't near tall enough. 12' ladder and anybody knows you can't stand at the top of a ladder, plus it's an A-frame so will not be 12' when spread out. They thought it would be okay with 12' ladder and a 6 foot handyman! Talk about incompetence! 2.They tried to insinuate the ceilings were 20 - 22'. Guess they never thought to measure. We did again after and sure enough we were right on. 3. The 2nd person that came out was the office staff - "Gina" - who freely admitted to not knowing how to do anything. End result, they couldn't do the light fixture for the center of the room without the proper equipment. The did manage to get 2 fixtures hung (with extension ladder and one above the stairs with shorter ladder) but it took 2 people 1 1'/2 hours because they sent Gina up the ladder for the second one. Then they said they wouldn't hang the third fixture unless we rented scaffolding (a taller ladder was not sufficient - go figure!) and then as "favor" Jason would come out and hang the fixture. They insinuated it should be a favor because they should have charged us for the first time they came out, plus travel time! Bottom line, we told them to forget their "favor" and counted ourselves as lucky to (hopefully) have escaped any serious damage to our home from such incompetence.