CIRCLE CITY ROOFING

How did it go overall from start to finish? I submitted the following letter on July 02, 2008 to the President of the Company. You decide. July 02, 2008 Larry & Linda Mockenhaupt 3680 Leticia Way Chino, CA 91710 Mickey Dalfior, President Circle City Roofing Inc. 454 Sixth St. Norco, CA 92860-1929 Dear Mickey, My wife and I stood before our home today enjoying the beauty of our new Circle City Roof. I have never admired any structure for the sole aesthetic quality of it's roof until now. I hope you will take the time to convey to your team of men who re-roofed our house that their toil, sweat and expert craftsmanship during the relentless summer heat was not taken for granted by us, but rather sincerely and deeply appreciated. I happened to be working at home during the intensive carpentry phase, and it was really inspirational to observe the comradery along with the respect for the chain of command. Each man calculated and executed his every move with such precision and speed that it not only got the attention of my painter but my neighbors on both sides as well. "The Circle City Roofers are not just good at roofing, they are exceptional at it." Looking forward to a watertight winter and wishing good health and success to all. Sincerely, Larry & Linda Mockenhaupt

I phoned this company just after the heavy December rains to repair a leak on my roof which discolored my living room ceiling. They replied that they were backed up with calls for a new roof and could not respond at the present, but would put my name down and call when things eased up. Not having heard anything by February 1, I called them again. They were sorry for not calling back and would make an appointment "next week". The following week they made an appoinment for the following Monday (today). I told them if the price was reasonably close to what they charged for a repair seven years ago, I would like the procedure to begin today. The representative appeared today, driving an automobile with no sign of repair equipment. I asked if he brought a ladder and he said no. I showed him the discoloration in the ceiling in the same area repaired previously. He walked out to look up at the roof and advised me the leak could be higher up to the highpoint of the roof (a fact I was well aware of) and that he could not repair the leak, but would require I replace the entire roof! Since the roof was repaired previously, I did not buy into this. It is apparent that this was the approach he intended to take when he arrived, and could have been stated on the phone. This company installed the present roof and made the earlier repair. I am disappointed with their current service.

THEY WERE GREAT. THEY CAME OUT WHEN THEY WERE SUPPOSED TO. THEY DID THE JOB AS QUICKLY AS THEY SAID THEY WOULD. WE WERE VERY HAPPY. THERE WASN'T REALLY ANYTHING THAT STUCK OUT IN MY MIND. THE PRICE WAS MUCH CHEAPER THAN WE EXPECTED IT WOULD BE, AND THEY DID A GOOD JOB ON IT.