Aloha Maids

I was looking for a house cleaner near me for regular service. My neighbor told me to call Aloha. I found them online and made the call. The service was very friendly. The cleaners went right to work. They have a 2 hour arrival window but they arrived at my house right on time. They were experienced and well prepared. I can't believe how clean the house is. Lucky I ordered the double deep clean because we needed it.

Booking was easy and price was very good for a deep move-out clean. There was only one lady doing the job but she arrived right on time, listened carefully to my requests, was very thorough in what she did, and the end result was perfect. Full deposit refunded by our former landlord, she did a great job.

other Angie's members please read the description of service carefully. I used this company a couple of times and the 3rd time I told Wyatt the owner, they left mildew in the shower. He told me they were my maids and I should tell them myself. I was stunned. He said he was a referral service only and not responsible for the maids work. After I cancelled with him a couple of the gals said they would come on their own not through Wyatt. In my opinion, not a good idea as there is not insurance or anyone to back you up.

I would like to share my experience here, it may be different from others but it is TRUE! Hope it would help to pick up your cleaning service carefully. *** Aloha Maids offered not only a terrible cleaning work, but also an over-charged bill! *** I ordered my first service for April 10th. The estimated cost I was given was $33/hr, $99 to $165 in total that is for a two bedroom with one and half bath, 1,392sf house. It sounds reasonable because the maid I used for over 12 years spent 4 to 4.5 hours to clean it once a week. ***Aloha cleaning maid arrived later and left earlier than she reported, she spent no more than 5hrs and my bill is for 6.5hrs *** I called customer service for the $50 over charge and I was treated like a liar even after I provided evidence. ***Aloha Maids is NOT responsible for its maids and their cleaning service because it is a referral agency! That is what I was told! ***The maid has no professional training, she used diluted vinegar to spray and wipe everything only. I had to re-clean refrigerator by myself. After she left I found that she even didn't clean the two toilet bowls. Because I taught her how to clean the kitchen tile and grout by using bleach powder, Aloha customer service told me that in its agreement ??if you direct and control the manner and means by which domestic work performs his or her work, you may have employer responsibilities?? IN THIS SITUATION, I shall ask a refund from the maid directly!!!! But Aloha Maids charged my credit card, not the maid!!! How ridiculous this sounds!!! For using this referral agency service sounds no quality control and no responsibility, only give you a disappointment and frustration!

Home was cleaned in timely manner. Extra hour was requested by the provider to finish the job for additional cost. Housekeeper was very professional. For the work that was done the price was a bit more than what past providers charged. Tenants moved in and noted certain areas that weren't cleaned so had to ask another cleaning provider to come and re-clean the place.

I added an extra hour, so I paid an additional agreed price. They were very slow. The cleaning was very good, it was just extremely slow. They did not manage to get done the kitchen, two bathrooms, and a living room with the original purchase, so they had to stay an extra hour. They sent me this thing that they were an independent contractor and they weren't responsible for the workers who come, so I felt like I was subcontracting through them. They made it clear in the paper work, that they are my employees and not theirs. This was very weird and intimidating.

I did not have the service done, and requested a refund because this provider wanted me to sign a PDF contract the day before the service was to be rendered. I don't do buisness like this. We had a lot of conversation previous to the date we ordered the service. He never stated there would be a contract that needed to be signed.

The first thing you will notice when you contact Aloha is that the proprietor, Wyatt, is *very* friendly. He is downright perky. He explains everything (company policies and procedures) in great detail and clearly has the intake process down to an art. Forms were all managed via internet, I never had a home visit at all (which was great, I knew what I wanted and was glad to forgo the formality). Aloha is an agency rather than a company, but Wyatt discusses the cleaning people as partners rather than clients, unlike some agencies I've used, and works closely with them. On the day of the cleaning, the maids had car trouble and I had several updates on their ETA, even though they only arrived about half an hour after the scheduled time frame. The team sent to my home was very friendly and professional. I hired a fixed time period and knew they would not be able to clean my entire home in that time. Wyatt sent a priority list but really I just told them which rooms I was most concerned with and they focused on those rooms and cleaned them very thoroughly. I am not that detail oriented with regards to house cleaning, so really can't say much beyond "it was dirty, now it's clean." They worked at a good pace and got a lot done in the time period specified. I definitely plan to have them return for regular service.

Insisted that I sign a contract to inspect the house, but I have mobility issues. They were very nice and understanding. No complaints.

They did a great job, they cleaned very thoroughly and were very professional.

They did everything I asked and more.

I bought this big deal for a move in cleaning but found out later that the sellers had already scheduled cleaners and the service would not be needed. The customer service was great and they were very courteous. If I need housecleaning services in the future I would not hesitate to call.

The Aloha Maid was very thorough and professional, her personality was very pleasant. She completed the task within the approved time period and I would gladly hire her again.

Wyatt is very pleasant and took care of coordinating the service. He responded quickly and had someone at my door within 48 hours! Cati was my cleaner and she did a great job! She was punctual, had all the gear she needed and after reviewing the list together, she got right to work! She was even ok with my adding windows - and she did a great job on those as well. After she was done, she asked me to walk through the home to confirm that she hadn't missed anything. She hadn't. Everything sparkled! I will definitely hire Aloha again!

The gals did an excellent job. They were at the home for a little over 8 hours. Their price was reasonable for the amount of work that they did.

I'm not satisfied with the service. Here were the issues: * cleaner dumped mop water onto expensive plants and landscaping. Some cleaning chemicals in the water can kill plants. This was careless and inappropriate. Thankfully, none of the plants died. * cleaner stopped 30 minutes short of the 3-hour window. nearly 20% of the 180 minutes that were promised when I purchased a 3-hour block of cleaning. This makes me feel shorted. * cleaner stopped wearing the painter's booties I provided to her to keep her sneakers off of the carpet and hardwood floors. We don't wear our shoes inside and so we provided her with a brand new set of painter's booties (those covers that go over your shoes). No idea why these were taken off. This wasn't a safety issue, as the booties provided were non-slip and designed specifically for workers who need to enter the house. * attempts to resolve this issue with the head of the service weren't resolved satisfactorily. I felt nickel-and-dimed and that my feedback wasn't taken seriously. Even after another 30 minutes of my effort, the proprietor didn't adequately address or apologize for the mistakes made, and so at this point it's important that I warn the Angies List community of these issues.

Provider showed up exactly on time, handled all the items we needed done, and spent enough time and detail on the house where it was needed. I normally just hire whomever is running an Angie's list deal... I will be REHIRING Aloha Maids because they offer such a great turn-key and simple solution. I don't have a lot of time to chat and explain what needs to be done. They just got right down to work and hit the mark. Very happy. Thanks Aloha Maids!

Marionette and another lady came on time. Very nice, neat and asked what we would like done and which rooms. They took charge and were on top of the cleaning. My kitchen counters, oven and floors sparkle. My bathrooms are spic and span. I have a disability so it is difficult for me to do the tough jobs. Plus I am having a gathering and needed the house in tip top shape. And they are very caring as well.

Price was slightly on the high side compared to other companies like Aloha, and I would say the quality was good but will vary depending on who will be assigned to your home at the time of your appointment. The couple who were assigned to our home that day was very good. They were prompt, paid attention to details, and took pride in the work they performed. They were very professional, and I still call on them to this day but call them directly rather than going through Aloha Maid.

Pros: Good communication with Wyatt (owner) via telephone and email. Professional and courteous. Donna was courteous and a hard worker, at first. Cons: Wyatt should have sent two cleaners instead of one. The job was not completed. I have a 1,600 sq ft condo, one bed, one office, two and a half baths, kitchen, living and dining room. Minimal furniture, neat and organized home. No pets, no kids. Donna, didn't divide her time equally between all the rooms. Spent two hours in my office bath, she repeatedly cleaned over the same clean spot. She did not take direction well when I directed her to move on to the other areas of the house. She answered her cell phone a lot. She left during her cleaning session, two separate times to tend to personal issues, for a total of two and a half hours, when she returned she lacked concentration and focus which resulted in poor workmanship. She didn't dust some areas of the second floor. She didn't dust anything on the first floor, didn't vacuum and mop, didn't clean the kitchen and inside the fridge. She didn't clean the dining room and didn't clean the half bath. She did clean inside the oven and managed to leave white stains on my wooden floor from her oven cleaner. I know I paid for 8 hours of cleaning, but I trusted Donna, to divide her time equally so that my whole house would be cleaned. It is not a big house, and most important, it is not filthy. I even walked around helping her move furniture around. $240 to clean my second floor and one oven is waaaaay too expensive. I was one very unhappy customer. So I forgot to mention that she was here about 8 1/2 hours, and still failed to get the job done. With that regard, it was not entirely her fault, because halfway through the cleaning day, Wyatt mentioned to me on the phone that this was the first time he scheduled one cleaner for an 8 hour cleaning session. But did I have to be punished with incomplete service? No. Due to Wyatt's poor judgment, he should have offered to bring in another person the next day to finish the job at no additional cost to me. But instead, Wyatt wanted to charge me more money to bring in somebody else, his excuse was that I used up my 8 hours of cleaning service. Well, actually, I didn't use up the 8 hours of cleaning time, Donna wasted it at my expense. This was a bogus deal. It took me several months to decide whether I wanted to bring my experience to the review page. I decided I had to voice my opinion. I paid a lot of money for poor service and others should be forewarned. I will never hire Aloha Maids, and as for trusting Angie's List reviews for future 'companies for hire'...., that will be questionable.

GREAT, on time, prompt, diligent, the kitchen sparkled when the cleaner was finished!

The ladies did a great job and conducted a thorough cleaning of the house. They were extremely detailed while performing their tasks. I'd recommend them to anyone needing a move out cleaner. |

They cleaned the entire house. They did a good job. Scheduling was great; they were able to come out the week after I purchased the deal.

Cleaning was good, cost was less than quoted.

Other than them being a little tardy, they do an excellent job. I would highly recommend this business to anyone interested.