Water Works Plumbing

WaterWorks Plumbing was great. Showed up as promised, and on time. They had to pull the toilet, snake sewer etc... They put plastic down and left everything cleaned up when the work was completed. They took the time to explain the problem and gave solutions I could do to in the future to keep from having a reoccurring problem. They sent me a bill by email the next day and made it super easy to pay online. I would recommend WaterWorks to everyone. There is NO ONE BETTER ! I will be using them again in the future.

Waterworks really did do the job well. From beginning to end, I can't recommend them enough.

James and his associate David just left our house. The interaction started pleasantly enough; they were right on time and put booties on their shoes to keep our floors clean. Unfortunately, things went south pretty quickly. James was wearing his mask over his mouth but not his nose. My husband asked him to keep his mask on fully because we're in the middle of a pandemic. James fully took off his mask and responded, "Maybe you shouldn't be remodeling your house in the middle of a pandemic. We're outta here." He grabbed his tools and left immediately, which we have on camera. On Angie's List, Water Works Plumbing advertises: "We are taking additional precautions to protect our customers", which it turns out isn't true. So, if you're cautious about the pandemic and you'd like your workers and contractors to wear a mask properly, Water Works plumbing probably isn't for you. If you don't mind folks not wearing masks correctly or walking off when you ask them to do so, then they might be for you. My husband and I have worked with other contractors, landscapers, and other various workers - inside and outside our house - since the pandemic began and everyone has been very respectful, including those that we had to remind to wear a mask. James is the first person to walk off. Cheers!

James is wonderful ,honest and always available to take care of our problems .his prices are very much fare and his work is an excellent quality.

I was so happy working with James on a small job, I had no reservations giving him the work for a water heater replacement. James and his tech arrived on time and got right to work. The water heater was located in a tight spot in the corner of my garage and the clutter I had in the garage didn't help much either. No complaints. Helped me move some of the things out of the way so he could go about his business. Efficient, professional, and courteous. He was in and out in about 2 hours. New water heater works well and I can rest easy that I won't have a leak and potential flood from the existing 12 year old water heater. You never want to deal with plumbing issues in the house, but if there is a problem, I'm calling James at Water Works.

James was professional, punctual, and courteous. He brought in booties and even a floor mat to work off of so the kitchen floors wouldn't get any debris. The existing kitchen faucet was rusted onto the stainless steel sink, but I heard no complaints. He even went as far as scraping off some of the hard water stains on the existing stainless steel sink. Was a pleasure to deal with.

Dislodged a huge obstruction in the 2nd floor bathroom / then used a Video Scanner to inspect the entire line out to the City Sewer System - All Good !

The tech arrived, and was made aware of the issue (my new stove stuck out pretty far from the wall due to the location of the gas line.) My new stove had a cavity on the lower left side of the stove, buy my gas line stuck out of the wall about 15" up on the right.. The tech cut open the wall to see where the line was fed from then re-routed it down and to the left.

Honest ,on time ,great result ,I am very happy with their work .

It was an Angie's List Big Deal that we purchased. It turned out fine. We had purchased the disposal ourselves. We put in our bid and we had to wait on a phone call back. They named the day that they could do it.

decided against him. he should have had the guage

James was a few minutes late but called when he was on his way - which I always appreciate. He installed a new kitchen faucet which is not a basic one but is battery operated. The hoses included in the faucet we purchased were not long enough so he took extra time to go to Home Depot and purchase longer ones and did not charge for the extra time he spent on the job. The job was done exactly as we hoped and James cleaned up after he finished and left us happy with the new installation. He a super nice person and I highly recommend him.

We have used James for years... he is reliable, professional and his prices are fair.

James arrived right on time, tested the pipe that the Gas Company said was leaking (and sure enough it was), and then set about determining how best to fix the issue. The original (leaking) pipe was routed from a garage wall out and then under our cement and brick patio, and then in to the house. He and a colleague determined that the most cost effective and cosmetically sound approach would be to re-route the incoming gas pipe along the headers between the garage and the house (in a semi roofed in area of the patio). He purchased the necessary gas pipe and connectors and the next day a co-worker spent the better part of the day revamping the pipes in the garage and then installing a new pipe to the house. He removed the old pipes (now disconnected and useless) and cleaned up very well after himself. The new gas pipe looks great; very neatly hidden (less obtrusive than the old pipe was coming out of the garage and then heading underground), and is VERY securely mounted. Overall we could not be happier with the results, and the fine job James and his co-worker did.

We haven’t had heavy rain in a while (since the work was done) until a couple of Saturdays ago (3/17/12). The backyard backed up again, so I called the same plumber who came out that day to see for himself what was going on. He said that he believed the roots of the tree were pushing up again the pipe, and he can fix this issue for another $450, and since this issue was not fixed the last time around (Nov 2011), he would give me a one warranty on the work and it is 100% guaranteed that this new work will fix the problem. I agreed to the new estimate, as I needed the backyard to stop overflowing with water every time it rains hard. He came out the following Friday (3/23/12) and began digging the front yard again. He stopped shortly afterwards and told my wife that he cannot continue the work as he must talk to me first (I was at work at the time). I did not hear back from him, so I called him a couple of days later and asked about the status of the repair (the backyard had overflowed with water again in the heavy rain on Sunday the 25th). He told me that when digging the second time, he discovered that the pipe coming out of the back yard was lower (about 7”) than the connection pipe underneath the sidewalk, and he now cannot fix the problem as planned. Instead, he wanted to study the problem in more details to come up with a better estimate on how to fix the problem once and for all. As I was listening, I figured this guy did not know what was really going on, he must have been and continue to just guess, and I am paying him to experiment. So I said to him "in essence what I paid for last year did not fix the problem". He stated that he worked hard at the job and he gave it his best, then he said that I should find another contractor and hanged up on me. Now I don’t question that he worked hard, but he definitely did not work smart as the problem remains. My issue with this plumber is that he performed the work that he recommended, I paid him in full, and the problem remains. He failed to take responsibility for his work, and displayed poor customer service skills. I would not do work with him again, and I recommend everyone thinks twice before doing business with this plumber.

I had a great experience with him. His name is James and he’s the owner. He’s simply the best plumber I’ve ever had. He was great and he really takes care of business. I’m kind of pushy towards him because I really had a great experience. His responsiveness and punctuality were great. I’ve already used him three times in the last month and I will definitely use him again.

James came out promptly in 90 minutes of the call for help and while it turned out there wasn't a need for service (kitchen sink clog came undone from prior home remedy- baking soda and white vinegar!), his friendly and professional demeanor gave me confidence that I will use Water Works when I do have plumbing problems in the future. Didn't even charge me for coming out, whereas some indecent companies would.

James was very accommaditing and did the work very quickly his price was almost half of what I was quoted from All City Plumbing. I was not at home when he did the work but he vaccumed and did a great job cleaning up I was very pleased and will give this company as a referrel to all my friends and family . Thank you James.

As usual (I've been using Water Works for five or six years now), James was prompt, responsive, agreeable, always polite and professional. He replaced the flex pipe, checked out everything; snaked out my kitchen sink and gave me some good suggestions on how to quickly dry out the water heater closet, which had gotten soaked by the leak. I live in an older house in Glendale, and my plumbing has seen better days. James has always been able to handle problems efficiently, and has given me a choice of solutions... he doesn't just offer the most expensive solution. When my main line to the street finally died, James didn't just dig up the whole thing and replace it (which would have been incredibly expensive, not to mention the repairs that would have been needed to my driveway and yard). He used a special camera to find out exactly where the line had collapsed and dug up only that part, thus saving me thousands of dollars, and the line has been working perfectly ever since. Once, unbeknownst to me, mineral deposits had clogged my toilet. I had thought the toilet was just old and broken and I called James and asked him to replace it. He looked at it and suspected that mineral deposits were to blame. He took a simple metal hanger and started scraping out the mineral deposits that were lodged just out of view down the drain. Once he was done, the toilet worked just fine. That was over five years ago. I'm lucky to have found Water Works; with all the stuff that can go wrong with an older home, it's nice to not worry about my plumbing.