Southland Heating and Air Conditioning

It was an awesome experience. Got a text and email with the technicians picture and qualifications. I even had the opportunity to leave a review from a link on the text. The technician was professional and explained every detail. I highly recommend Southland!

Southland was great. They showed up on time, got right work and figured out what was wrong. The AC stopped working altogether a few days before, during the hottest heat wave, of course. The tech determined the capacitor needed replacement. The tech also checked out the rest of the house, was very professional. I was truly impressed and felt comfortable with his opinion. I did the repairs on the spot and signed up for their maintenance program so I could keep the unit working properly in the future. I highly recommend Southland. I plan to put AC in another house and will definitely call Southland for a quote. So so glad I found Southland. They made a hard problem easy to fix. Thank you Southland....you're the best.

Bryan was the technician who serviced the call. He was very nice, professional and took time to go through many options of why the unit wasn't functioning properly. He took the time to explain to me/show me why the capacitor (the original, lower quality one that was installed by manufacturer 7 years ago) wasn't functioning properly (45 units of power should go to condenser, 5 units of power should go to fan, but his instrument registered only 0.5 units of energy going to fan). This caused the fan to not work properly, which could have caused the condenser to work too hard and overheat. We replaced the Capacitor with a high quality one so enough power is going to both. Bryan inspected tightened all the bolts and the result was a smooth running A/C with less vibration and less noise. He did not try to sell us equipment we didn't need to tell us we needed to replace our A/C unit, which we liked. We greatly appreciated his help with fixing our A/C unit. We will contact Southland Heating and Air for our future A/C checkups. Thank you

The new system was installed in less than a week. The install crew was superb -- on-time, organized, professional, clean (all of my floors, furniture etc. were carefully protected with floor covers and plastic. When the crew was finished they vacuumed and made certain all work areas were clean). I live in a condo complex and the air conditioner compressor is located on the roof and they needed to use a crane to remove the old compressor and install the new one, needless to say I was a bit worried but it went smoothly and took less than thirty minutes to complete the process. At the end of the entire install, Willy the crew supervisor carefully showed me how my system worked (they use NEST thermostats) and it couldn't have been easier to learn. I love the fact that I can adjust my heating and air conditioning using my iPhone when I am away from home. He also showed me how to change the filters and made helpful suggestions for maintaining my system. I appreciated that Laura followed up with me at the end of the day and a week later to make certain I was happy with the system and to see if I had any questions or concerns relating to how to use the thermostat, etc. Also, Southland Heating and Air Conditioning helped to locate an independent HERS inspector and to coordinate with the city to schedule a final inspection by the city. Truly, I haven't had such an outstanding experience with any other type of contractor, or service company. From start to finish this is a First-Rate company. Most importantly, though I love the new HVAC system!

The guy came in and he refused to take a look at the heater. He said the heater that I owned is not supported by their service. He said my only option is to replace entire heating system which would cost a minimum of $4000. In the meantime, our family was living without a heater in late November and early December. 2 weeks later, a plumber had to work on our plumbing issues and when he came by, he simply took a look at it and lighted it for us. Since then, there hasn't been any problems. I communicated the issues and they came back to me offering a discount for later usage. At this point, I do not want to use them for the lack of integrity.

Horrible. I called them to fix my heater. I paid $115 for them to visit my house and all I got was a quote to replace the heater ($4250). I live in SouthBay and we have been living without a heater for this winter. The temperature was dipping below 50’s at night times and it felt chilly in the mornings for our 3 kids. I called 3 places and Southland made sure they were the first one to take a look at the heater within the same day. The technician came out and as soon as he looked at the furnace, he said he can’t touch that old unit because there’s nothing he can do. He gave me 3 quotes and I still had to pay for his visit without my heater working. During the house inspection in the summer, The SoCal inspection rep told me I could use my heater for 5 more years. Southland was using my vulnerabilities to sell their new heater unit. I find that unethical and unprofessional at all levels. If they simply fixed my heaters and helped me with starting my heater, I probably would have called them back for my heater and ac replacement next year. A week later, our plumbing guy was in the house and he took a look at it for 5 min and my heater is on since then.

The most professional, nice, clean and knowledgable crew came on time, had all of the equipment, had a can do attitude and it was a painless, great experience. I highly recommend this company to anyone. I have never worked with such a great crew and we got more than we could have hoped for by going with them. They were a one stop answer to the awful process of trying to decide what type of air/heat to install in an old house. They took care of it all and the price was absolutely fair!! Rudy, Joe and Matt are amazing - they really impressed us! We had several contractors come and the process was so laborious with needing to have sub contractors, workers, etc. When Matt came to give us the estimate, he told us exactly what we needed, how much it would cost and how long it would take. He brought a crew so it could all be done and each one was amazing with the care and knowledge they have. It was perfect and like I said, a one stop shop. One meeting, one day installation and done!!!

Not well at all! The CSR couldn't find the address when she typed it into their system, and didn't offer a solution on finding it.

I have used them for years. They are wonderful people. When their technicians come in they brighten your house. They are always on time and call before they come. I just recently renewed my annual contract with them. I will continue to use them and recommend them. I have used them since 2015 and renewed each year.

Southland sent an experienced technician to troubleshoot within 24 hours. He showed us that both speeds were operating from a wall switch! All the attic fan needed was a new belt. They ordered the belt and returned to install it two days later; in addition, they lubricated the fan and secured the connections to the beams to reduce noise and vibration. Total cost $200. Qualified, honest, and reasonably priced. Highly recommended

We recently had Southland replace our old package unit with a new Ruud system and all new ductwork. Ray and his team were super professional from the initial bid to the end of the job... We got three bids, and Ray was by far the best. He educated us on elements of our system that no one else told us about, and even talked us out of buying the more expensive system because he thought it way more than we needed... he saved us $5000! Who does that??? The team was on time, courteous, neat, and got the job done quickly. The new system is great... we now have AC in rooms where we've never felt it before. Highly recommend Southland.

After explaining options, friendly courteous serviceman, Luis, recharged unit with refrigerant.

horrible. the HVAC was working perfectly before they came but has been not working well since the guy did whatever he did. in the past when i had these routine check ups done by other companies they just came over, got on the roof, did what they do, and tell me it's fine or it needs something. but this guy wanted to come in and mess with thermostat which seemed a little too high tech for him and didn't really even want to get on roof. i told him he had to to check unit. he finally did. but things have not worked well since. i called them, they sent out another person to get on roof and said unit was like new and it was fine. they wanted to send someone out to come in house with a 4 hour window. i said no because i was too busy at time to wait around. but now i will have to find time for them or another company to come out because it's going to be a HOT summer

Southland heating & Air is a first-rate, highly professional operation. They whole experience was pleasant and I could not be more satisfied with the final outcome. This company is customer oriented and very responsive to any requests & phone calls.

I am primarily writing this review to relate how Southland Heating and Air responded when we discovered a problem. Once installed, our A/C worked well and we had no problems... around December, after we had been using our heater exclusively (no A/C), I decided to simply run the A/C to test it, blow it out and be sure everything was running well. What I discovered was a BAD smell with the A/C... which we presumed was the dreaded 'dirty sock' syndrome... Needless to say, we were horrified... particularly after spending a lot of money to have AC installed. WELL, I am happy to relate that Southland Heating and Air were VERY responsive, took the time to diagnose the problem and - we feel - went above and beyond to be sure we were satisfied. Ultimately - for whatever reason - our installed HVAC coil was contaminated. Following a few tries at lesser fixes, Southland simply replaced the coil and we were back up and running. Their service guys and technician were highly professional, always on time and truly worked to fix the problem. Since the coil replacement, we have had no problems and we are happy to report that our system runs like a charm. When you are spending a lot of money for this sort of upgrade you truly want to know that your install company stands by their products and work and won't leave you hanging out to dry if and when there is a problem. Southland took care of us and took care of business.

Fair price, great service, very friendly.

Fast, courteous, clean and all work explained to me.

That worked out very well. He did very well. They've been working fine ever since. It's been about 6 months now. It all worked very well. I gave him the go ahead on September 19th. On the 26th, I received a courtesy followup from him, after it had been done. I had about 6 different contenders bid. Some of them were more than he was. One of them actually had a 10 year warranty on parts and labor. Southland was less in terms of the warranty. Their price was generally lower. I have subsequently seen offers for much less on Angie's List. I guess it was just the timing. So far everything has been great. No problems. They showed up right when they said they would. I'm planning to use them in the future. It turns out that the units they installed would soon be upgraded so they can respond to Amazon's voice controlled robot (Alexa). He said that these components will have Alexa capability in February. As soon as they are available, I will be contacting Southland again to come out and upgrade the air conditioning, so I can say to Alexa to turn the heat up or down and do it all by voice control. I have smart devices all throughout the house.

I was very happy with the experience. They did everything they promised in a timely manner. Very professional with scheduling and work performed.

Great. They replaced the part and were very responsive.

Overall very satisfied, everyone was friendly, work fast and cleaned up after themselfs.

Amazing! from the initial reach out, to quote to install everyone was friendly & professional.

John Mattson was very informative and helpful with his estimate and Willy and his team were courteous, clean and efficient.

Had terrific reviews on line, the contractor contacted us immediately & presented himself professionally service, the job fairly and installation was excellent.

Badly - I wasted my time waiting around. The appointment time came and went. I called the company to find out if the technician was running late... left a message with their answering service. Never received a call back. No call, no cancellation, no show. This is probably a reflection of terrible customer service. I did receive a call on Monday where the "scheduler" (?) attempted to rehash my request for an estimate (asking me again what it was I wanted to do) and then proceeded to attempt to schedule yet another appointment without even acknowledging or apologizing for the no show.