Alpine Carpet One Floor & Home

We had a wonderful experience from start to finish with this company. The salesperson, Jani, was attentive and helpful. He came to measure our home the same day we visited the store, and within 10 days we had beautiful carpets in 3 rooms. They cleaned up after themselves and were very careful with our newly painted walls. I would use them again any time.

Nice job. Good quality and the layers were very good. Would use them again.

I went to Alpine because I had used them about 18 years prior to carpet most of my home. They got good reviews on Angie's List, so I went there again.The place is very large, with lots of different carpets. I didn't know where to start. There appeared to be only one person working. He was sitting at a table with 3 or 4 persons talking. I was wandering around looking at carpets. After a few minutes he asked me what I was looking for. Well I wasn't sure, but I said "something durable". He then pointed out several carpets to look at. So I'm looking and looking and looking! After about a hour I pulled some samples and asked him if I could take them home, and he said ok. I went home and realized I had no idea what I had or how much it cost! I decided to do some homework and find out everything there was to know about carpets. I returned a few days later to return the sample. The same man was there, plus another salesman. I put the sample down and waited for someone to help me. The other salesman was already helping someone, and the one that I had seen before was now sitting at his desk with a man talking, and not about carpets. Talk, talk, talk. Like they had all the time in the world. After about 15 minutes, I was so furious that I left. I figured that obviously they didn't need my business, so why bother. I will never go there again. What a bad attitude they have! I went down the street to another carpet store and was treated like gold! It was interesting that they knew where I had been, when I told them about my bad experience. I hope the word gets around.

I was treated wonderful at Alpine Carpet One although it was not a huge purchase. They were wonderful, they were great. I had used them many years ago to do hard wood floors. Two of the nicest people came to install it because they have very good people. They are a very large company so if somebody wants to see a large selection, as opposed to going to a very small store, you would really see a large variety here. They have since gotten together with another company which is a decorating company and it has a very fine reputation in the city too. They merged with a company which does upholstery and furniture and windows and things like those. Their customer service is very good. The prices depend on what you buy.

There have been too many incidents to mention but one stands out. When I was re-covering a bathroom floor with linoleum, the installer discovered that I had a leak that had rotted away the sub floor. It required a plumber's immediate attention. The installer took his lunch break early and when he returned the plumber was almost done so the flooring could be completely laid in the room during the promised time-frame.

The service was great. They really worked to satisfy my needs.

The manager is very responsive and easy to contact. works within your budget and uses remnants as needed. my only regret is not getting a more durable carpet for the stairs!

They were pretty professional. They got the job done on time, they were friendly and I didn't have any issues with the workmanship.

They were pretty professional. They got the job done on time, they were friendly and I didn't have any issues with the workmanship.

I was going to hire them, but they bailed on me. They responded to my phone call. I had them come out, and I talked to them for 30 minutes in my house. Actually, two people from the company came out separately, and they were kind of fighting between each other. They went over the materials, took the measurements and were to give me an estimate about what it was going to cost. I even left a message for them, but they did not call me back, so I did not use them.

They were on time, gave good pricing, had good materials and did a good job.

I had used Alpine Carpet One when we first had the rental unit carpeted in 2004 as well as a rental property in Agoura. I am a repeat customer. In my experience, the sales people have always been polite, responsive and generated a competitive price for what I wanted. It was not the cheapest price I could find, but they were always very helpful and attentive without being pushy, something I greatly appreciated. When it was time for installation, they were able to get their crews for both the floorings (2 different installations) in and out quickly and nearly 2 years later, the floors look pretty good still, aside from the normal wear and tear that a floor takes.

Alpine went the "extra yard" with my job!

They are very prompt and courteous. I was pleased with their work. I would use them again if needed.

They are really good. I definitely plan to use them again when I need new carpet again.

The sales person who came out was very good. The 2 installers who did the work also did a good job and I was satisfied with their service.

Two installers came. I had been told by the woman in the showroom that they had many years of experience with this company. They moved the appliances (refrigerator, stove, washer, dryer) and pulled up the old vinyl. They put the vinyl down in two pieces and the seam is invisible. They moved all the appliances back in and made sure they were in working order. We asked them to level the washer and they did that. They replaced the baseboards. They left everything clean -- even cleaner than when they came.

They were professional, on time, and did a great job.

They sent someone out to look at the job, but they have not followed through. They have not given me an estimate and they are giving me the run around.

It was a flawless experience. I had used Alpine Carpet One four years ago for apartment carpet in a rental unit I own. I was impressed at that time with the reasonable price and the skill of the installation crew. That was why I used them again. I like the fact that their square-foot pricing includes pad and installation.

Good job overall. The original carpet I picked out turned out to be out of stock, so the manager, Mufid, went to his supplier and picked out another that would work with my situation and I liked it and chose that. The installers were OK, although they cracked one of my base moldings with the force they used to jam the carpet underneath.

The job only involved removing the toilet, laying the floor and then re-seating the toilet. Everything was done on time and finished and cleaned up in a neat manner. I will definitely use them again for any flooring needs.

The installers showed up on time and did a beautiful job, including the step. They are very professional. They came on time, and did quality work.

Carrie worked with us trying to meet our needs and price range. The work was done well. A bit expensive, but had no problems.

THEY WERE PRETTY EXCELLENT. IT WAS JUST A BASIC CARPET INSTALLATION. I THINK THE SALES EXPERIENCE WAS VERY GOOD. THEY WERE HELPFUL. THEY HAD A GOOD SELECTION. THE QUALITY OF MATERIALS WAS REALLY GOOD.